Needed to verify payment card, can't find physical card so I was assured a bank statement showing the deposit leaving would be okay. Three times uploaded said bank statement and three times it's been... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Congratulations to the province of Ontario for allowing another scam online casino! Yes folks, this place is a complete scam. Tested wagers from 0.20 to 20.00, wins are very minimal and bon... See more
Worst casino ever !!! Still waiting for my withdrawal after countless times sending all the correct documents they keep being rejected !! There is nothing wrong with my documents every other site I ha... See more
Company replied
I didnt get paid out on my blackjack rounds and two weeks later I've still haven't recieved my money plus I can't even recieve promotions on here after spending 100s of pounds so please avoid at all c... See more
Company replied
Company details
Written by the company
Recognised, award-winning online casino and entertainment company, dedicated to design the future of gaming. 18+ | Play responsibly
Contact info
1.9
Poor
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 81% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Would have give 0 stars if I could
Would have give 0 stars if I could. Absolutely disgusting how they don’t pay out your winnings. Sent ID time and time again and they just keep rejecting them for no reason. The customer service is atrocious as all give you different answers and are no help at all. I’ve given up on what they owe me as they won’t pay out full stop. Will certainly not be playing on this site and wouldn’t recommend to anyone. Save your money for a more reputable site
18 November 2025
Unprompted review
Reply from Casumo
Dear Consumer 106,
Thank you very much for taking the time to share your feedback with us. We’re truly sorry to hear that your recent experience with Casumo has not met your expectations.
At Casumo, we take player safety and regulatory compliance very seriously. As a fully licensed and regulated online casino, we are legally required to carry out verification checks on all accounts. This process is a standard industry practice designed to ensure the highest level of security for our players, to prevent fraud, and to meet international anti-money-laundering regulations. While we understand that these steps can sometimes feel inconvenient, they are in place to safeguard both you and the integrity of our platform.
Please be assured that withdrawal requests are never delayed or declined without valid reason. Our verification team carefully reviews each case to ensure that all required documents meet the standards set by our licensing authorities. Once an account is fully verified, withdrawals are processed as quickly as possible.
We’re genuinely sorry if this process caused any frustration, and we truly appreciate your patience and understanding. Should you have any questions about your account or need further assistance with verification or withdrawal, our dedicated Support Team will be more than happy to help. You can reach us anytime via Live Chat or email at hey@casumo.com and we’ll make sure your concerns are addressed promptly.
Kind regards,
Nikka
Casumo
Verrrrrrrryyy] goooooooood
17 November 2025
Unprompted review
Reply from Casumo
Dear Tv Amazon
It makes our day to hear you're enjoying your time in the Casumoverse! We are thrilled that you appreciate our commitment to providing a smooth and engaging gaming experience.
As a fully licensed and regulated online casino, we invest heavily in our platform to ensure it is not only entertaining but also robustly safe and secure. Your peace of mind while playing is just as important to us as delivering the best selection of games and the fastest possible performance.
Thank you again for your kind words. We look forward to seeing you on your next adventure!
Kind regards,
Nikka
Casumo
Very bad site
Very bad site, I deposited with no issue but when it came to withdrawing they block it, provided numerous bank statements as well as screen shots yet no further forward. Avoid using this site as they will not pay you out and make excuses.
14 November 2025
Unprompted review
Reply from Casumo
Dear K ridsdale,
Thank you for your message.
Casumo is a fully licensed and regulated operator, and we take the safety and security of our players extremely seriously. In some cases, additional verification may be required during withdrawals to ensure compliance with regulatory obligations, prevent fraud, and protect both the player and the platform.
Requesting documentation such as proof of ownership for a payment method is a standard security practice and is never used for any purpose beyond verification. We understand these steps can sometimes feel inconvenient, but they are in place to ensure a safe and transparent gaming environment for all.
If you have any further concerns or questions, our support team is here to help. You’re welcome to reach out via live chat or by email at hey@casumo.com
Kind reagrds,
Nikka
Casumo
Absolutely shocking customer service
Absolutely shocking customer service, they do not reply to emails. Still waiting on a withdrawal requested on the 25th October!! Sent the bank statement for verification only to be told it was blurry which it definitely was not
12 November 2025
Unprompted review
Reply from Casumo
Dear Lisa
Thank you for getting in touch.
Casumo is a fully licensed and regulated operator, and we remain committed to providing a safe, fair, and secure environment for all our players.
From time to time, we may request additional verification documents in accordance with regulatory and security requirements. This is a standard process designed to confirm that all account activity is legitimate and that funds are paid safely to the rightful owner.
In your case, our team has already informed you of the specific documents needed to complete the withdrawal process and that once requested valid documents are checked and verified, withdrawals are processed without delay. This is part of our responsibility to stay fully compliant and protect both our players and platform.
We appreciate your understanding and cooperation. If you have any questions or need further assistance, please don’t hesitate to contact us via Live Chat or by email at hey@casumo.com
Kind regards,
Nikka
Casumo
Refusing to pay out £130 unless I…
Refusing to pay out £130 unless I provide them with all sorts of intrusive ID through Jumio (check their privacy police, it's disgraceful)
8 November 2025
Unprompted review
1-Star Review for Casumo Sports
1-Star Review for Casumo Sports
Terrible experience with Casumo Sports. They take forever to return your money and keep coming up with ridiculous excuses. They even asked for payslips and ID documents, which I provided immediately — but still, no payout! My account shows funds available, yet they block withdrawals and delay everything. Completely unprofessional and frustrating. Avoid this site if you value your time and money.
7 November 2025
Unprompted review
Reply from Casumo
Dear Giannis,
We are sorry to hear of your negative experience.
At Casumo, we deeply appreciate you taking the time to provide your review, as it allows us to reinforce our commitment to safety and transparency. Our foundational mission is to build a trusted gaming environment, and this involves adhering to strict governance across all our operations.
As a fully licensed and regulated online casino, maintaining the highest standards of safety and integrity is our top priority. We implement mandatory customer verification for security purposes; while this process can sometimes feel intrusive, it is essential for protecting your account and ensuring that we meet all our legal and responsible gaming obligations.
We understand that speed is paramount, particularly when it comes to accessing your winnings. We commit to reviewing all documentation and processing withdrawal requests as soon as they are fully verified and approved. Once your account status is confirmed, subsequent transactions are handled with greater efficiency, ensuring a consistently smooth and simple experience moving forward. We are continuously optimizing our internal processes to deliver the fastest possible payout times while maintaining full compliance.
We value your trust and look forward to continuing to provide you with a secure and engaging platform.
If you’d like us to review a specific withdrawal or check the current status of your payment and/or verification progress, please contact us via email at hey@casumo.com or through our Live Chat so our team can assist you further.
Kind regards,
Nikka
Casumo
Reply from Casumo
Dear Joe
It makes our day to hear you're enjoying your time in the Casumoverse, and even more so to learn that you have a positive experience with our LiveChat help and service!
We are thrilled that you appreciate our commitment to providing a smooth and engaging gaming experience.
As a fully licensed and regulated online casino, we invest heavily in our platform to ensure it is not only entertaining but also robustly safe and secure.
Thank you again for your kind words. We look forward to seeing you on your next adventure!
Should you need any furter assistance, please reach out to our 24-hour available service via Live Chat or email at hey@casumo.com
Kind regards,
Nikka
Casumo
Wow I was going too give this casino a…
Wow I was going too give this casino a go but after seeing all these reviews about massive friction withdrawing I think ill pass.
7 November 2025
Unprompted review
Reply from Casumo
Dear reviewer,
Thank you for reaching out.
As a fully licensed and regulated online casino, although Casumo strives to process every withdrawal as fast as we can, certain transactions occasionally require extra security checks or verification steps. We understand this can sometimes result in processing times being a little longer than expected.
Please know that we are continuously optimizing our payment process to be fast and reliable while strictly adhering to the highest security standards for every transaction.
We also want to remind you that each customer's experience is unique, and not a general rule of thumb, and rest assured, once an account status is confirmed, subsequent transactions are handled with great efficiency, ensuring a consistently smooth and simple experience moving forward.
Additionally, should you need any further help and/or have any queries, please contact us via email at hey@casumo.com or through our Live Chat so our team can provide direct assistance.
Kind regards,
Nikka
Casumo
I HAVE SENT THEM MY VERIFCATION 3 TIMES…
I HAVE SENT THEM MY VERIFCATION 3 TIMES BANK STATEMENT CLEARLY AND STILL NOT VERIFYING AND SAYING WHY ITS CLEAREST EVER AND REFUSING TO GIVE ME MY MONEYY CONTINUE ILL TAKE THIS TO COURT GIVE ME MY MONEY NOW. DONT USE THIS NEVER EVER HAD SUCH A ISSUE WITH ANY I PROMISE UGUYS HELP NOW PLEASE OR IM REPORTING
4 November 2025
Unprompted review
Reply from Casumo
Dear Jack,
Thank you very much for taking the time to share your feedback with us.
We’re truly sorry to hear that your recent experience with Casumo has not met your expectations.
At Casumo, we take player safety and regulatory compliance very seriously. As a fully licensed and regulated online casino, we are legally required to carry out verification checks on all accounts. This process is a standard industry practice designed to ensure the highest level of security. While we understand that these steps can sometimes feel inconvenient, they are in place to safeguard both you and the integrity of our platform.
Please be assured that withdrawal requests are never delayed or declined without valid reason. Our verification team carefully reviews each case to ensure that all required documents meet the standards set by our licensing authorities. Once an account is fully verified, withdrawals are processed as quickly as possible.
We’re genuinely sorry if this process caused any frustration, and we truly appreciate your patience and understanding.
Should you have any questions about your account or need further assistance with verification or withdrawal, our dedicated Support Team will be more than happy to help.
You can reach us anytime via Live Chat or email at hey@casumo.com and we’ll make sure your concerns are addressed promptly
Kind regards
Nikka
Won £70 on a footy bet on 1st nov it’s…
Won £70 on a footy bet on 1st nov it’s now the 5th still no money now they are asking for bank statements proof of address. Did all that on the 3rd been two days now still not verified them and still no funds.
5 November 2025
Unprompted review
Reply from Casumo
Dear Ryan
Thank you for getting in touch.
Please rest assured that Casumo is a fully licensed and regulated operator, and we are committed to providing a safe and secure environment for all our players.
From time to time, we may request additional verification documents in line with regulatory and security requirements. This is a standard procedure to ensure that all account activity is legitimate and that funds are withdrawn safely to the rightful owner.
Moreover, please be assured that withdrawal requests are never delayed or declined without valid reason. Our verification team carefully reviews each case to ensure that all required documents meet the standards set by our licensing authorities. Once an account is fully verified, withdrawals are processed as quickly as possible.
We appreciate your understanding and cooperation. If you have any questions or need further support, feel free to reach out via live chat or email us at hey@casumo.com
Kind regards,
Nikka
Casumo
Been waiting well over 24 hours now for…
Been waiting well over 24 hours now for withdraw to go to my bank, and this is not acceptable in my opinion. Been on chat, were working on it, sent email and no reply. I won’t be playing on this website again.
4 November 2025
Unprompted review
Reply from Casumo
Dear Mark,
Thank you for sharing your comments with us.
Please rest assured that Casumo is a fully licensed and regulated operator, and we are committed to providing a safe and secure environment for all our players.
We understand your concern regarding a recent withdrawal processing time. Although Casumo prioritizes quick payouts, some transactions occasionally trigger mandatory security reviews or verification requirements. We acknowledge that this can lead to temporary extensions in the processing duration.
Rest assured that we are actively working to maintain quick and dependable payment processing, all while ensuring that every transaction meets the highest possible security and regulatory standards.
We are happy to confirm that all your recent withdrawals have been successfully processed from Casumo's end. However, we aslo kindly encourage you to, should you, at any time, require us to review a specific withdrawal or provide an update on your payment status, reach out via email at hey@casumo.com or connect with us via Live Chat so our support team can assist you directly.
Kind regards,
Nikka
Casumo
Stay away
Stay away, they happily take your money, but then want all your personal information, passport, proof of address and even bank statements to release your funds. Worse experience on an online casino ever.
29 October 2025
Unprompted review
Reply from Casumo
Dear Rob,
Thank you for your feedback. We are sorry to hear of your negative experince.
Casumo is a fully licensed and regulated operator, and we take the safety and security of our players extremely seriously. In some cases, additional verification may be required during withdrawals to ensure compliance with regulatory obligations, prevent fraud, and protect both the player and the platform.
Requesting documentation such as ID, proof of address and proof of ownership for a payment method is a standard security practice and is never used for any purpose beyond verification. We understand these steps can sometimes feel inconvenient, but they are in place to ensure a safe and transparent gaming environment for all.
If you have any further concerns or questions, our support team is here to help. You’re welcome to reach out via live chat or by email at hey@casumo.com
Kind regards,
Nikka
Nightmare, Refused Payout, and Missing Funds – Casumo Stole My Money
I am writing this review as a serious warning to anyone considering using Casumo. My experience has been a complete nightmare, with the casino refusing to pay out my rightful winnings, lying about the reasons, and ultimately stealing a significant amount of my money.
After a small deposit of under £500, I won £351.00. I initiated a withdrawal and this is where the problems started. Casumo requested verification documents, which is normal procedure, so I promptly sent them in. Over the course of several days, I provided a staggering 15 separate pieces of documentation, including my full bank statements.
The verification team repeatedly confirmed that my verification had "passed," yet they still refused to process my withdrawal of £351.00. For seven straight days, their support team told me, repeatedly, that they "couldn't" pay anything into my verified bank account. I have all the chat logs and pictures to prove these lies.
Frustrated and feeling completely ripped off, I eventually just asked them to pay me the money they owed me and close my account immediately. They agreed, closed my account, and sent a payment.
They paid me a grand total of £26.00.
They kept the remaining £325.00 of my winnings.
This is not a mistake; this is blatant theft and incredibly poor customer service. Their support agents were unhelpful and seemed trained to lie and delay. I would advise everyone to stay far away from this platform. They might seem legitimate, but when it comes to paying out, they are a scam. They have stolen my money, and they could steal yours too.
3 November 2025
Unprompted review
My experience with Casumo!
So, I have never written a review before but I wanted too in this case, I've read so many bad reviews for this company that I wanted to share my experience. First people need to realise that it's a gambling site, I've lost a few hundred with no bonuses and I've also been lucky enough to get 3 or 4 bonuses in like 100 Spins (it's called gambling for a reason).
Now onto the withdrawal process. This was a little exhausting tbh. I was verified at the beginning and deposited around 500 in total, I did get a lot of play out of it I might add. Luckily I managed to get my balance up to £1500 so I made a withdrawal. This is were things got frustrating because I was frozen out of my account, i was asked to verify my account for a second time. They wanted a lot of Information and a few times it got rejected, on total the process lasted around 4 days 31/10/25-3/11/25. I will say though that within 10 minutes of my account being verified the money appeared in my bank account.
So all I can say is that yes people seem to have had bad experiences but for me it wasn't all that bad at all and the live chat staff where all amazing and helpful (in particular Ian and Amanda they were both amazingly helpful. I would recommend live chat over emailing as i did not and still haven't had any response to emails. Anyway I'm hoping that if and when I make another withdrawal I won't have to go through that all again, so we will see.
Oh and I love the selection of games lol
31 October 2025
Unprompted review
Reply from Casumo
Dear Hin Tse,
We’re really glad to hear that you’re enjoying Casumo and that you’ve had such a positive experience with us. It’s always great to know that our players are having fun and feeling satisfied — especially when celebrating a win! Our goal has always been to provide a safe, fair, and entertaining environment where every player feels valued and supported.
Please be assured that withdrawal requests are never delayed without valid reason. Our verification team carefully reviews each case to ensure that all required documents meet the standards set by our licensing authorities. Once an account is fully verified, withdrawals are processed as quickly as possible.
Furthermore, we are happy to hear that you have also had a very positive experince with our LiveChat support and want you to know that, should you ever need any additional support and/or have questions, our friendly Support Team is always here for you via Live Chat or by email at hey@casumo.com
Kind regards,
Nikka
Robbers/scammers I signed up made a…
Robbers/scammers I signed up made a deposit for them to then block my account and refuse to give me any info or my money back stay away a lot better out there that are not broke and rob your cash
2 November 2025
Unprompted review
Reply from Casumo
Dear Sean,
Thank you for reaching out and sharing your feedback.
Casumo is a fully licensed and regulated online casino, operating in strict compliance with the requirements set by reputable gaming authorities.
Regarding your account, following a thorough quality and assurance review, and as part of our duty to provide a safe and secure gaming environment, we confirm that your account has been closed as it was found not eligible.
However, upon review, we also confirm that your withdrawal has been successfully processed and you can expect the funds in your account.
We appreciate you taking the time to share your thoughts. Should you have any further questions, our Support Team is available via Live Chat or at hey@casumo.com
and will be happy to assist.
Kind regards,
Nikka
Casumo
Get your act together
I have been waiting 33hrs for withdrawal and still pending. Spoke with chat who advise a repeated answer high traffic will be soon. It is sane pasted answers in chat and no action even though they are all very nice. I really enjoyed this site but it’s the same story when withdrawing winnings so all be off to other sites going forward as not service we want when withdrawing.
30 October 2025
Unprompted review
Reply from Casumo
Dear Ang Briggs,
Thank you for sharing your comments with us.
Please rest assured that Casumo is a fully licensed and regulated operator, and we are committed to providing a safe and secure environment for all our players.
We understand your concern regarding a recent withdrawal processing time. Although Casumo prioritizes quick payouts, some transactions occasionally require mandatory security reviews or verification requirements as per regulations. We acknowledge that this can lead to temporary extensions in the processing duration.
Rest assured that we are actively working to maintain quick and dependable payment processing, all while ensuring that every transaction meets the highest possible security and regulatory standards.
If you require us to review a specific withdrawal or provide an update on your payment status, please reach out via email at hey@casumo.com or connect with us via Live Chat so our support team can assist you directly.
Kind regards,
Nikka
Casumo
ONE OF THE BEST
I like this real casino . And livechat its great for help x
31 October 2025
Unprompted review
Reply from Casumo
Dear Patryk Pol,
It makes our day to hear you're enjoying your time in the Casumoverse! We are thrilled that you appreciate our commitment to providing a smooth and engaging gaming experience.
As a fully licensed and regulated online casino, we invest heavily in our platform to ensure it is not only entertaining but also robustly safe and secure. Your peace of mind while playing is just as important to us as delivering the best selection of games and the fastest possible performance.
Additionally, to deliver the best of service and help to you, our dedicated staff is always there, be it via LiveChat or email at hey@casumo.com, should you have any queries or are in need of any help.
Thank you again for your kind words.
We look forward to seeing you on your next adventure!
Kind regards,
Nikka
30 DAYS AND I STILL HAVE NOT RECEIVE MY WINNING
verified account: masterjheljiatyahoodotcom
Jayson Vargas
sept 5 1981
last transaction made on bank ending in in 6909
My withdrawal of 100$ has gone far too long that I have already lost count on days.
Attached will be the last Proof or payment i obtained from them.
I have contacted them EVERY SINGLE DAY via chat and email but has always been told that they are still waiting for their finance team and will email me once they received a news.
Today, it has been more than a month!
10 October 2025
Unprompted review
Reply from Casumo
Dear Jayson,
Thank you for taking the time to share your feedback.
We understand how important smooth and timely withdrawals are, and we appreciate you reaching out about your recent experience.
As a fully licensed and regulated operator, Casumo is committed to maintaining the highest standards of security and compliance while ensuring that all transactions are processed responsibly and efficiently. Our team always strives to complete withdrawals as quickly as possible, while also meeting our legal and responsible gaming obligations.
In your case, our team has already sent you an email outlining the specifics of the withdrawal issue and the documents required to finalise the process.
If you’d like us to review a specific withdrawal or check the current status of your payment, please don’t hesitate to contact us via Live Chat or at hey@casumo.com — our team will be happy to help.
Kind regards,
Nikka
The Casumo Team
I enjoy this casino I won $20'000 and…
I enjoy this casino I won $20'000 and was deposited in 1 hour ... really good payouts compared to others
2 September 2025
Unprompted review
Reply from Casumo
Dear Adam Beck
It truly makes our day to hear how much you're enjoying your time in the Casumoverse—and a big congratulations on your recent win! We're absolutely thrilled you've noticed and appreciate Casumo's commitment to providing a seamless and exciting gaming experience.
Because Casumo operates as a fully licensed and regulated online casino, we continuously invest in making sure our platform is not only fun but also rock-solid secure and safe, hence, player security, fast payouts, and fair play are all top priorities for us. Delivering the best games and fastest performance is vital, but your peace of mind while playing remains on top of our list.
If you have any questions, feel free to reach out via live chat or email us at hey@casumo.com We're here to help.
Thanks again for the kind feedback. We can't wait to see you for your next adventure!
Best of luck going forward!
Kind regards,
Nikka
Does not get any worse than casumo
Does not get any worse than casumo. For such a great site when it first launched, to what its become now is just proof of what greed does to the owners.
Runs like all rouge casinos when it comes to withdrawals. Security hold, documents, reviews, Proof of funds, Addiction, you name it casumo will use it to not pay you out.
I would recommend mecca over this pile of dog poop any day of the week, at least on the very few occasions when you do win, they dont argue with you withdrawing!
REPLY TO CASUMO:
"Casumo will pay a £6m fine and undergo extensive auditing after a Gambling Commission assessment revealed social responsibility and anti-money laundering failures. Casumo - which runs casumo.com - will also receive an official warning as a result of the Commission investigation.19 Aug 2021"
Only when it comes to paying out do you care!!
1 September 2025
Unprompted review
Reply from Casumo
Dear Jason,
Thank you for sharing your feedback.
Casumo is a fully licensed and regulated online casino, operating under strict guidelines set by reputable gaming authorities. As part of these regulations, Casumo has verification checks in place — such as proof of identity, address, and sometimes proof of funds — to ensure the security and safety of all our players.
These checks are standard practice across licensed operators and help protect players, prevent fraudulent activity, and promote responsible gaming.
If you’d like us to review your account or clarify your verification status, our Support Team is available anytime via Live Chat or at hey@casumo.com
Kind regards,
Nikka
The Casumo Team
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