Ellis & Kelly were super helpful and supportive during our sale and move to Trevalyn Meadows. All house moves are stressful, but it was great having them there to help with our process - it really f... See more
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Castle Green Homes is a 5-star rated housebuilder delivering exceptional new build homes across North Wales and the North West of England. With decades of experience in the residential property sector, we pride ourselves on creating beautifully crafted, energy-efficient homes that blend traditional design with cutting-edge construction methods. Whether you're a first-time buyer, growing family or downsizer, Castle Green Homes offers a wide range of new build homes for sale to suit every lifestyle and budget. Our developments are located in some of the region's most desirable areas, including Cheshire, Merseyside, Wrexham, Flintshire and Conwy. From charming villages to vibrant towns, our locations are carefully chosen to offer residents a balanced lifestyle. Every Castle Green home is thoughtfully designed to maximise space, comfort and functionality, with flexible layouts, stylish interiors and sustainable features that support low-maintenance and low-energy living. Our homes come with a high specification as standard, and we offer a range of incentives including Easy Move and Help to Buy Wales (subject to eligibility), making your move as smooth and affordable as possible. As a trusted UK housebuilder with a strong local presence, we are proud to support local jobs, suppliers and tradespeople—bringing long-term value to the communities we serve. Many of our team live in the very places we build, giving us a deep understanding of local needs and a personal commitment to quality. Our customer-first approach has earned us a reputation for reliability, transparency and aftercare. With excellent Trustpilot reviews and a loyal customer base, Castle Green Homes is recognised for delivering not just houses, but homes people love to live in. If you're searching for a new build home in North Wales or the North West of England, look no further than Castle Green Homes. Explore our current and upcoming developments in Buckley, Abermorddu, Daresbury, Rossett, Congleton and beyond. Discover why so many people are choosing Castle Green Homes for a better way to live. Castle Green Homes – Built for life, built around you.
20, St. Asaph Business Park, Saint Asaph, LL17 0LJ, St Asaph, United Kingdom

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Really great experience with Castle Green, particularly in comparison to neighbouring builders too. Customer service is wonderful, communication is clear and meaningful and we feel that they care about us, we are not just another house sold or another number on the street. Sally and Hilary stand out as exemplary employees with their warm welcome and ongoing great service, we can’t wait to move in! Thank you

Reply from Castle Green Homes
Homes where nice lady in sales office not so helpful

Reply from Castle Green Homes
Castle Green has been nothing but perfect from the start. They have been so so helpful throughout our experience. Laura in the sales centre is so helpful and kept us updated all the way through. We completed over a week ago and the site manager steve has bent over backwards for us and got our snags started right away and is so so helpful. All the snags were very minimal and are mostly cosmetic. I couldn’t recommend castle green enough.

Reply from Castle Green Homes
Knowledgeable and friendly, very helpful at all the sites we visited.

Reply from Castle Green Homes
From the first enquire to the day we moved in the sales team of Kelly and Kirsty were excellent in the way they walked us through the buying process and the options we had when planning the fitting out of the house.
Prior to moving in and on moving in the Assistant Site Manager Andy was and is excellent in his attention to detail.
He explained all the systems in the house in detail and listened and acted personalty on all of our concern’s.
We have been in the house one week now and we are extremely happy with the location, the site setup and the house itself.
The quality of the fixtures and fittings excellent. The room sizes are a lot bigger than we excepted.
I built my previous home 34 years ago and worked as a Facilities and Infrastructure’s Engineer before I retired 9 years ago and I know a good property when I see one. This for myself and wife Julie is a Very good property. 👍

Reply from Castle Green Homes
Friendly, welcoming ladies. Helpful and understanding. Quality of the show homes are amazing. Decor and furnishings beautiful.

Reply from Castle Green Homes
A few minor snags but overall we couldn’t be happier in our new castle green home. Thank you to everyone involved and who continue to be involved (on site team). Would definitely recommend.

Reply from Castle Green Homes
Carol and Heather were very supportive throughout the process. Carol was very encouraging and guided us where we needed guidance. Overall the whole team was great and the house has been top quality so far.

Reply from Castle Green Homes
Staff have been fantastic. Big shout out to Donna. So knowledgable and understanding of the strains and stresses of buying a new house.

Reply from Castle Green Homes
Absolute brilliant service, found a house just made for us. After sales unbelievable, really happy with everything. Customer service absolutely spot on especially Donna and Bianca at Orchard place, Thornton. Thank you to you both. Ian and Elaine….

Reply from Castle Green Homes
From visiting the sales office at Orchard Place a few times we managed to secure our Plot, the Sales representatives Bianca and Donna, really are so helpful, going above and beyond to help secure our plot. The answer all our questions promptly and will always guide and offer solutions. We are so excited to have secured The Wentworth Show home with their help. The sales office is a lovely welcoming environment. The furnishing and fixtures are beautiful and kept immaculate. Thankyou so much girls

Reply from Castle Green Homes
The whole experience from looking at the show homes, discussing options with the sales team to moving in has been a pleasant experience. Willow is the online tool to help you make choices and the sales staff are always happy to help if you prefer to talk things through instead of a computer. The site manager is very knowledgeable and happy to show you what they have built with pride.
Well done Castle Green and the whole team.

Reply from Castle Green Homes
Fantastic service form both Donna and Bianca. Made up with the property!

Reply from Castle Green Homes
Kirsten made the whole process simple with her explanations on what we needed to do
Very helpful and friendly

Reply from Castle Green Homes

Reply from Castle Green Homes
Very good communication and everything goes very smoothly

Reply from Castle Green Homes
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