Had a minor issue with a freestanding bath mixer tap purchased over a year ago. Emailed today. Received an immediate and very helpful response from lovely Zoe. No quibbling. Replacement parts on way.... See more
Company replied
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Review summary
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Everything about the cast iron bath company has been a positive experience. They had everything we needed in polished nickel (which can be tricky to find) and in stock at short notice. The customer se... See more
Company replied
Cast Iron Co were prompt and articulate from the off. I’ve previously used other online bathroom suppliers who all pale into rubbish compared to this bunch. The responsiveness and care was quite exce... See more
Company replied
This is the only company I’ll ever buy a shower or taps from for now onwards. They are the nicest, kindest company I’ve ever bought from. Nothing is too much trouble, they are quick to reply and reso... See more
Company replied
Company details
About The Cast Iron Bath Company
Written by the company
About The Cast Iron Bath Company
The Cast Iron Bath Company is a leading supplier of bathroom fixtures and fittings with specific focus on providing products in a large range of finishes and colours. Brassware is available in Chrome, Polished Nickel, Brushed Nickel, Polished Brass, Brushed Brass and Matt Black; Baths can be painted in any colour of choice; and Concrete Basins are available in a large range of popular colours.
We are really excited to share our range of unique product designs and our team of experts are always happy to answer questions and give guidance. You can reach us on 01723 585896.
Established in 2006, we are a family owned business who take pride in the quality of products supplied and our personal approach to customer service.
Our Mission
Our purpose is simple - we want to enable our customers to create the bathroom of their dreams in a time-frame that matches their needs.
We maintain a high-availability approach to stock levels in our own product lines. Our own brand taps, showers and concrete basins are available for next day dispatch and baths are often available within 3 days unless custom painting is required, in this case then our lead times are 7 to 10 days. Visit our website for more details.
Quick Links
Contact info
Aurora House, Hopper Hill Road, YO11 3YS, Scarborough, United Kingdom
- 01723 585896
- sales@castironbath.co.uk
- www.castironbath.co.uk
4.8
Excellent
522 reviews
Replied to 80% of negative reviews
Typically replies within 1 week
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Great Service
I called the company a couple of times before ordering the shower and both times I found them very helpful, not ordering from them before this reassured me. I received the shower on the day agreed, which was very helpful and it was packaged well.
The shower itself looks beautiful but we’ve not installed it yet.
24 September 2025
Reply from The Cast Iron Bath Company
Thank you for taking the time to leave a review of the products and service you received from the team. We are so pleased you are happy with your shower! We really appreciate you taking the time to leave your positive feedback!
Couldn’t be more helpful and fantastic…
Couldn’t be more helpful and fantastic products.
24 September 2025
Reply from The Cast Iron Bath Company
Thank you for taking the time to leave a review of the products and service you received from the team. We are so pleased you are happy with your products! We really appreciate you taking the time to leave your positive feedback!
Great company to deal with
Great company to deal with. Zoe in particular is a credit to the company. Would def use again for the next bathroom I do.
26 September 2025
Unprompted review
Reply from The Cast Iron Bath Company
Thank you for taking the time to leave a review of the products and service you received from Zoe and the team. We are so pleased you are happy with your vanity unit! We really appreciate you taking the time to leave your positive feedback!
Excellent customer service
Excellent customer service, and a small issue we had was politely and promptly resolved. Beautiful vanity unit!
15 September 2025
Reply from The Cast Iron Bath Company
Thank you for taking the time to leave a review of the products and service you received from the team. We are so pleased you are happy with your vanity unit! We really appreciate you taking the time to leave your positive feedback!
Great customer service from Sophie
17 September 2025
Reply from The Cast Iron Bath Company
Thank you for taking the time to leave a review of the service you received from Sophie. We really appreciate you taking the time to leave your positive feedback!
A breath of fresh air
Everything from start to finish has been fantastic, your customer support is wonderful and the product (Salcombe roll top bath) is just gorgeous!
16 September 2025
Reply from The Cast Iron Bath Company
Thank you for taking the time to leave a review of the products and service you received from the team. We are so pleased you are happy with your Salcombe bath! We really appreciate you taking the time to leave your positive feedback!
Very helpful and knowledgeable
Very helpful and knowledgeable, and sent samples so we could choose the best color to match
10 September 2025
Reply from The Cast Iron Bath Company
Thank you for taking the time to leave a review of the service you received from the team at the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
Faultless
Good communication, questions well answered and good flexibility on delivery along with detailed delivery instructions. Bath arrived perfectly packaged. We are very happy with it.
5 September 2025
Reply from The Cast Iron Bath Company
Thank you for taking the time to leave a review of the products and service you received from the team at the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
Reply from The Cast Iron Bath Company
Thank you for taking the time to leave a review of the products you received from the team at the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
Minor issue resolved with efficiency and perfection
Had a minor issue with a freestanding bath mixer tap purchased over a year ago. Emailed today. Received an immediate and very helpful response from lovely Zoe. No quibbling. Replacement parts on way. Excellent service. Thank you Zoe. More people and companies like you please 🙏 x
5 September 2025
Unprompted review
Reply from The Cast Iron Bath Company
Thank you for taking the time to leave a review of the service you received from Zoe and the team at the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
charging scottish families more money…
Dreadful company that are charging Scottish customers more money for delivery. Called and explained that i’m not in Northern Scotland and asked why i was then being charged an additional £200 for a North of Scotland delivery. Was told nothing could be done as its the rules of their courier. These companies act as if they have no relationship with the courier they choose. It’s a tax on Scottish people. Shameful.
3 September 2025
Unprompted review
Reply from The Cast Iron Bath Company
Thank you for sharing your feedback. We are truly sorry for the frustration this caused. While our third party couriers do apply surcharges to certain Scottish postcodes, we never want our customers to feel unfairly treated.
As a gesture of goodwill, we have discounted the delivery fee for your order. Our team is also continuing to review courier options so that we can provide a fairer and more consistent delivery service across all regions of Scotland.
We appreciate you bringing this to our attention and hope this helps to restore your confidence in us. If you have any further concerns, please don’t hesitate to reach out to our customer service team directly.
Reply from The Cast Iron Bath Company
Thank you for taking the time to leave a review of the products and service you received from the team at the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
Such helpful staff
Very, very helpful to ensure an order is dispatched same day for next day delivery. Love the product.
14 August 2025
Reply from The Cast Iron Bath Company
Thank you for taking the time to leave a review of the products and service you received from the team at the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
Great company to deal with
Great company to deal with. Ordered product, delivery no problem, product excellent
13 August 2025
Reply from The Cast Iron Bath Company
Thank you for taking the time to leave a review of the products and service you received from the team at the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
First class service
First class service - answered questions prior to order, shipped & delivered on time.
1 August 2025
Reply from The Cast Iron Bath Company
Thank you for taking the time to leave a review of the products and service you received from the team at the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
This is the only company I’ll ever buy…
This is the only company I’ll ever buy a shower or taps from for now onwards. They are the nicest, kindest company I’ve ever bought from. Nothing is too much trouble, they are quick to reply and resolve any issue’s imminently. The quality, packaging and delivery are perfect too.
Beautiful items, with a fantastic customer service team. Especially Evie who is an absolute credit to this company.
24 July 2025
Reply from The Cast Iron Bath Company
Thank you for taking the time to leave such a lovely review of the service you received from Evie and the team at the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback and look forward to assisting you with your projects in the future!
Beautiful cast iron bathtub!
I am so glad that I bought our new cast iron bathtub with the matching taps. Both products were delivered on time. They were packed very well and they are of high quality. I would not hesitate to buy from this company again if I were to decorate another bathroom.
24 July 2025
Reply from The Cast Iron Bath Company
Thank you for taking the time to leave your review of the products you have received from the team at the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
Great company
Great company. Very helpful staff. The deliverers could be better : they were given my contractor’s name and number to call when they were 20 mins away. I called the company the day before to ensure this information was clear . On the day , the delivery guy still called me which was irritating. Would be good if there can option of paying a small charge to ensure specific delivery times .
23 July 2025
Reply from The Cast Iron Bath Company
Thank you for taking the time to leave your review of the service and products you have received from the team at the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
Excellent communication and lovely products
Excellent communication throughout the whole process with Evie. Lovely quality products at a great price. We will definitely be back when we do the next bathroom.
22 July 2025
Reply from The Cast Iron Bath Company
Thank you for taking the time to leave such a lovely review of the service and products you have received from Evie and the team at the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
Extremely helpful staff
Extremely helpful staff, I phoned for advice and availability.
The taps were delivered on time and are very high quality as well as beautiful.
23 July 2025
Reply from The Cast Iron Bath Company
Thank you for taking the time to leave such a lovely review of the service and products you have received from the team at the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
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