Casinomeister Reviews 

214
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Dear Readers 👋, Each time I submitted a complaint to Casinomeister, they took it very seriously comparatively to some other platforms. Even if they receive thousands requests, they... See more

Company replied

Rated 5 out of 5 stars

I would like to express my sincere gratitude to the Casinomeister team for their professional help and support. The team responded quickly, paid close attention to every detail, and guided me throu... See more

Rated 5 out of 5 stars

A great source of knowledge on all things casino-related for over 20 years, a place where only the most trusted casinos are recommended for players, and help is offered via a great Player Arbitrat... See more

Rated 1 out of 5 stars

A terrible site, Beware don't say anything bad against the fraud and corruption and deceit and the cheating in gambling as the owner gets money from casinos and is affiliated to them. Any negative r... See more

Company replied

Company details

  1. Gambling Service
  2. Casino
  3. Gambling House
  4. Online Casino or Bookmaker

Written by the company

Online casinos that you can trust. Casinomeister provides online casino and gambling information and is considered the top watchdog of this industry.


Contact info

You should know

4.1

Great

TrustScore 4 out of 5

214 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 42% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(214)

30 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

A terrible site

A terrible site, Beware don't say anything bad against the fraud and corruption and deceit and the cheating in gambling as the owner gets money from casinos and is affiliated to them. Any negative reviews get bashed about by the idiot casino affiliates who run the site. The owner is also so paranoid against any negative reviews he starts to verbally threaten people. It's a good site if you work at a casino and want to promote gambling otherwise if anyone tells the truth about the fraud corruption and decit in gambling then it's a no no.

11 May 2024
Unprompted review
Casinomeister logo

Reply from Casinomeister

This is a bunch of nonsense - this Stephen Tague was banned from our forum over two years ago for being an obnoxious troll. I see he is still at it here at Trustpilot.

Just to be clear, we have been in business for 26 years and have a track record above par on being unbiased towards ANY casino whether it be a sponsor or not. (This person wasn't even complaining about one of our sponsors btw). The only people who called this person out for his nonsense were players in our forum (players who are a lot smarter than this guy). He obviously has some issues with the truth and with controlling his obnoxious behaviour.

Anyone can read his posts here - and everyone will understand and agree why this behaviour is not tolerated in our forum.
https://www.casinomeister.com/forums/threads/playtech-how-do-they-get-away-with-it.97227/

Stevo77 is his user name.

Cheers!

Bryan

Rated 5 out of 5 stars

AMAZING PAB Service _ Got Paid in 10 Days

I contacted casinomeister in April 2024 over a dispute about unpaid winnings dating back to January 2024 having initially being given the run-around by the casino, to in recent weeks, being blanket ignored. Nobody would respond to my messages, emails, calls and I was at my wits end.

Everything about using their Player Arbitration Service (PAB) is clearly laid out and easy to follow. They promptly did what they stated they would and kept me updated at each step.

I was informed almost immediately that the casino in question didn’t hold a current casino licence which didn’t bode well for me getting my money as they’re not bound by any regulatory framework. So I didn’t get my hopes up.

Yet within 9 days of lodging my complaint with Casinomeisters PAB service, I received an email from the casino confirming my winnings were back in my account able to be withdrawn.

Additionally, and quite unexpectedly, the casino also resolved an additional issue I had being arguing with them in tandem to my winnings dispute, over being overcharged on USD deposits and some unauthorised transactions on my card. This wasn’t even included in the PAB I lodged as I intended to dispute this via my bank after I’d received my winnings. But I didn’t need to as they did the right thing on both counts.

I can only attribute this to the team at casinomeister, and to the clout of the PAB forcing their hand.

So after beating my head against a brick wall for MONTHS, literally causing me no end of stress and angst, in the space of TEN DAYS, I had USD $4790 paid back to me thanks to Max and the casinomeister team and the amazing free PAB Service they offer.

I cannot thank or recommend them highly enough!

19 April 2024
Unprompted review
Casinomeister logo

Reply from Casinomeister

Hiya Amy!

Thanks for your review! Much appreciated! Our small but powerful PAB team does a heck of a job. Thanks for pointing this out! :)

Cheers!

Bryan

Rated 5 out of 5 stars

Helped me get back money withheld by a casino

Max and the team did an amazing job, I got money back that was being withheld from a casino. Casinomeister were patient, direct and informative, and I genuinely felt they wanted to help. The casino had gone silent so without Max and the team I don’t think I would have got my money back. Thank you so much for your help in a confusing and difficult time. Fabulous service and couldn’t recommend more highly, thank you!

5 April 2024
Unprompted review
Casinomeister logo

Reply from Casinomeister

Hiya Randomname!

Thanks for your comments. We appreciate your review - Max and team thank you, and so do I. :)

Cheers!

Bryan

Rated 5 out of 5 stars

PlayOjo verification problem

Months of emails to PlayOjo had made me quite stressed. Within 24 hrs of Casinomeister being involved I had received my money. Really helpful site and people. I highly recommend them.

25 March 2024
Unprompted review
Casinomeister logo

Reply from Casinomeister

Hiya LornaT,

I am glad we were of assistance and able to facilitate your issue. Thanks for the kudos - much appreciated!

Cheers!

Bryan

Rated 5 out of 5 stars

As always

As always, the pros at Casinomeister came through AGAIN! Resolved my issue in record time with this particular issue, couldn't be happier, highly recommend!

29 January 2024
Unprompted review
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Reply from Casinomeister

Thanks Tim for the kudos! Much appreciated! :)

Cheers!

Bryan

Rated 5 out of 5 stars

as always quick and super reliable…

as always quick and super reliable service
you guys sure are the best in the business :)

19 February 2024
Unprompted review
Casinomeister logo

Reply from Casinomeister

Thanks for the kudos, TheViking! Much appreciated! :)

Cheers!

Bryan

Rated 5 out of 5 stars

Excellent and efficient

Excellent and efficient! Thanks

30 January 2024
Unprompted review
Casinomeister logo

Reply from Casinomeister

Hiya AAA,

Thanks for your succinct but excellent review! Much appreciated!

Cheers!

Bryan

Rated 5 out of 5 stars

These guys are seriously good

These guys are seriously good. Patient and ultra helpful. The fog of my problem was lifted with accurate advice, evaluation and support. Do not hesitate to check them out. Even when they’d helped me for free and I offered a donation they directed me to several charities. Kudos to them and thanks for your help guys.

16 January 2024
Unprompted review
Casinomeister logo

Reply from Casinomeister

Hiya Denise!

Thanks for you kind words - always appreciated. I am glad this worked out for you.

Cheers!

Bryan

Rated 5 out of 5 stars

They were able to get me my money

They were able to get me the money that was owed from an online casino . Can’t thank them enough.

5 January 2024
Unprompted review
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Reply from Casinomeister

Hiya Littlebit!

I am happy we were of service to you. Thanks for the nice comments. :)

Cheers!

Bryan

Rated 5 out of 5 stars

Oldie but Goodie

Casinomeister is one of the oldest and well known Portals in the net which provides exhaustive informations about the casino industry and helps gamblers all over the world.

There are sometimes older members who seem to got a bit rough language, but that does not matter at all.

I was 2 times in need of help and what can i say. My problems with the casinos in question were resolved to the best they could do. So expect help from them but remember to be always polite and consider thier rules.

14 December 2023
Unprompted review
Casinomeister logo

Reply from Casinomeister

Hiya Hennis!

It's also run by one of the oldest characters in the online gaming community - so yeah, I might use a little "rough" language, six I have become quite the cranky old man in my old age - but still I'm a pretty nice guy. I always mellow out when people tell me to chill. LOL

Thanks for the nice comments - much appreciated. :)

Rated 5 out of 5 stars

These guys helped me get paid out over…

These guys helped me get paid out over $200,000.00! Absolute professionals, with excellent advice and excellent connection within the industry. They were there for me when I needed them, communicated frequently and honestly cared about the outcome of my issue. I have no doubt that I would not have gotten my matter taken care of so quickly without them.

4 November 2023
Unprompted review
Casinomeister logo

Reply from Casinomeister

Hiya Timothy!

I am glad all worked out for you. Yes, we have probably the most professional and experienced ADR service in the business. Whether it be $200 or $200,000 - we will always be square and fair towards the players as well as towards the operators. I am glad this came to be a very positive thing for you - please invest that money and don't play it back. :)

Cheers!

Bryan

Rated 5 out of 5 stars

Gave me excellent help with helping me…

Gave me excellent help with helping me receive funds i was worried i wouldn’t get. even creating a group with myself and the rep from the casino. couldn’t recommend more

11 December 2023
Unprompted review
Casinomeister logo

Reply from Casinomeister

Hi Zector!
Thanks for the kind words! I am glad we were of service to you. :)

Cheers!

Bryan

Rated 5 out of 5 stars

Casinomaister helped solve a case...

Casinomaister helped me solve a case that I was 99% sure I wouldn't solve. I had a problem with a casino that blocked my account and they refused to pay me 1,600€. I have sent my complaint to several internet sites that deal with complaints. If it wasn't for Casinomaister, I wouldn't have seen this money. They were very helpful and they do a really great job.

5 December 2023
Unprompted review
Casinomeister logo

Reply from Casinomeister

Hi Alen!

Thanks for the kudos, and for taking the time out to thank us here on this platform. You are very much welcome. :)

Cheers!

Bryan

Rated 3 out of 5 stars

I'm really confused

I'm really confused. I've joined these casinos based on your highly rated reviews: Twin, N1 Casino, and VIP casino. Twin was good, bad for bonuses, but they paid. N1 casino turned into a SOW goblin, utterly unplayable. VIP, the lights are on, but no one is home, literally. It takes two weeks to get the simplest email answered. Who knows how long to get a cash out.

What makes me laugh the most, is your placing Stake Casino in the rogue section. They pay instantly -- the first casino outside of Ontario in Canada to do so -- I hit withdraw, it's in my account right away. None of your top casinos do this. I can even withdraw my bonuses and rackback.

A warning to all: after years of joining casinos based on Casinomeister's recommendations, be careful. The best casino online, they claim is rogue. Some kind of strange paradox.

13 November 2023
Unprompted review
Casinomeister logo

Reply from Casinomeister

Hiya Tar!

Thanks for your review. As for rating Stake so lowly, they have had some very serious issues when dealing with player complaints. This is all documented here: https://www.casinomeister.com/forums/threads/stake-com-unresponsive-to-player-complaints.98738/

Stake casino is considered Not Recommended not only by our staff, but by our Meister Minions. You might not agree with us, but it is what it is. I am not going to rate these guys any higher until they get their act together. No paradox here. :)

Cheers!

Bryan

Rated 5 out of 5 stars

Excellent service

Excellent service, I have been trying a months to get my winnings, I received them after one day of Casinomeister getting involved, thank you so much.

1 August 2023
Unprompted review
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Reply from Casinomeister

Hiya Tania!

Thanks for your kudos - much appreciated. Max and GF thank you too.

Cheers!

Bryan

Rated 5 out of 5 stars

Casinomeister helped me tremendously.

Casinomeister helped me tremendously.

I had an issue with a casino that was slow paying me and I asked casinomeister for help and I received a payment within a few days after waiting months.

14 September 2023
Unprompted review
Casinomeister logo

Reply from Casinomeister

Hiya Steven!

Thanks for the kudos!! I am glad we were of service to you. :)

Cheers!

Bryan

Rated 5 out of 5 stars

An awesome advocate to have

An awesome advocate to have by your side!!

11 September 2023
Unprompted review
Casinomeister logo

Reply from Casinomeister

Hiya R Pillert!

Thank you - we are here 24/7, and I am glad we're on your side. :)

Cheers!

Bryan

Rated 5 out of 5 stars

Hello

Hello. I am grateful for this service. This service helped me solve the problem with the SlotoCash casino. The casino didn't want to pay out my $200 winnings. I contacted this service and after a while the problem was solved.

19 August 2023
Unprompted review
Casinomeister logo

Reply from Casinomeister

Hiya Bernard!

I am glad we were able to assist you with the Slotocash issue. Thanks for the kudos :)

Cheers!

Bryan

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