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Company details

  1. Payment Service

Written by the company

Cashlib is a secure, instant payment method using prepaid vouchers, allowing immediate deposits on partners websites with just a PIN code. It offers complete discretion with no rolling reserves, chargebacks, or costs for unsuccessful transactions. Players can start using services immediately after entering the voucher PIN . Popular across Europe and beyond, Cashlib has been a reliable payment solution since 2015. For more information, visit www.cashlib.com.


Contact info

You should know

2.7

Poor

TrustScore 2.5 out of 5

46 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

Refund was made February 25th according…

Refund was made February 25th according to Cashlib, but still haven't received it.
Reference: caa39c66-85c5-4247-9f31-a5b5fe49494a
Sent in all asked information.

25 February 2026
Unprompted review
Cashlib logo

Reply from Cashlib

Hello,

We noticed that you have deleted your initial review, to which we had already responded twice.

As mentioned in our previous replies, no refund request has been registered on our official Cashlib.com website.

We kindly ask you to provide the requested proof by sending it to support@cashlib.com so that we can investigate your case further.

Thank you for your cooperation.

Rated 1 out of 5 stars

No reply to queries

Its impossible to contact anyone.

Their online form is worthless, and I've used their support email address and I'm getting absolutely no where. It's very frustrating and is looking dodgier and dodgier.

2 December 2024
Unprompted review
Rated 1 out of 5 stars

I bought 5 cashlib codes of 50 euros…

I bought 5 cashlib codes of 50 euros each recharge.fr and after checking within 15 minutes if buying them to validate it said vouchers invalid. I have tried in vain to get then to refund my money but to no avail. I have concluded that Cashlib and recharge.fr is a multi money scam and surely have partnered with various criminals and scamsters.
I have lost a total of 274 euros in a matter id seconds. I hope the government will take cognizance od this and act accordingly.

22 September 2024
Unprompted review
Cashlib logo

Reply from Cashlib

Dear Customer,
Thank you for taking the time to leave a comment; we greatly appreciate your feedback. If you have any questions about your account or need assistance, please visit our support page or contact our team through the official channels.
Email: support@cashlib.com
Nous avons essayé de vous contacter à plusieurs reprises sans obtenir de réponse de votre part.
Web: www.cashlib.com
The Cashlib team

Rated 1 out of 5 stars

I have a question

I have a question, I bought a Cashlin voucher, only the website states that I could use it as a credit card, but I cannot, now my question is which website can I issue this card?

24 March 2024
Unprompted review
Rated 1 out of 5 stars

PASSPORT

I have bought voucher, BUT CAN'T USE IT, because their limits are 50e/day and 150e/month without KYC where they want copy of your passport. Driving lisence is not accepted. Every casino accepts driving lisence in KYC process and they PAY OUT money, but this scam company want to steal your identity even you have bought the voucher securely from retailer. Hell no I'm gonna send copy of my passport to internet.

5 August 2023
Unprompted review
Rated 1 out of 5 stars

This is a truly heinous Company

You can only use their vouchers at gambling sites - not for goods at any online retailer.

Their website is very basic with little information.

Customer support insists that the only way to get a refund is to supply them with copies of:
- copy of passport (front and back) - color,
- proof of residence dating from less than 3 months - with address
- RIB issued by my bank.

Smells of identity theft.
No way that I’m going anywhere near that.

I’d rather loose the €50 I spent than provide what they ask for.

I purchased their voucher through dundle.com on a credit card, so they could easily arrange a refund, but they will only do that if I compromise my ID.

Avoid like the plague!

4 December 2022
Unprompted review
Rated 5 out of 5 stars

best company ever

best company ever, cashlib have great support, they never block , and they are good people ,on the other end paysafecard all the time blocking , and paysafecard are bad people, and paysafecard never answer , i saw that paysafecard have many positive reviews and cashlib have a lot of negative reviews , and the only explanation for this is bots of paysafecard , so the negative reviews of cashlib are fake , and the positive reviews of paysafecard are fake , only the positive reviews of cashlib and the negative reviews of paysafecard are real , you don't belive me ? ignore positive negative , you will see that in trustpilot paysafecard have more reviews than facebook , so it's 100% bots , and they want to win , so they make also bots to do bad reviews to their good competitor cashlib.

6 March 2021
Unprompted review
Show reviews in all languages. (46 reviews)

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