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Cases Reviews 

398
•
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 96 reviews, most reviewers were somewhat happy with their experience overall. Many customers find the website easy to navigate and enjoy the variety of games and cases offered, describing it as fun and professional. Reviewers frequently highlight the excellent and responsive customer service, noting staff are fast, helpful, and professional in resolving issues. Conversely, a small portion of people felt the site had declined, with some expressing strong dissatisfaction due to poor rewards, paywalled features, and difficulty withdrawing winnings. Some reviewers were not happy with customer support, citing unresponsiveness, a lack of assistance, or even "toxic" interactions.

What people talk about most

Website

Users describe ambiguous interactions with the website, with some reviewers praising it as the "best case... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many reviewers praising the... See more

Product

Clients share ambiguous opinions on the product, with some reviewers expressing satisfaction with the cases... See more

User experience

People report ambiguous experiences with user experience, with some finding it fun and easy to use,... See more

Staff

Customers had positive experiences with staff, highlighting their helpfulness and efficiency. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience with this company was truly great. The staff were polite, responsive, and very helpful from start to finish. The product I ordered arrived on time, perfectly packed, and exactly as d... See more

Rated 5 out of 5 stars

Best case opening site ever supports , rewards , game modes , items , designs . Winning possibility higher than any other sites , almost incomparable. Try once you will know

Rated 5 out of 5 stars

Impressed by how great the support chat has been, very fast at getting back to you and helping with your issue. Also completely possible to make some good money from here if you are smart, don’t get... See more

Company details

Written by the company

Cases.gg is the best online mystery box site. It offers a secure and provably fair system for its players.

Contact info

3.7

Average

TrustScore 3.5 out of 5

398 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 3% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(398)

95 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Okay I just saw some really shady stuff…

Okay I just saw some really shady stuff happen today on this website. A user wagered over 1 million dollars on this site today and while the user was playing the game crash they turned off the game and the user came into the public chat to ask wtf was going on and the support team started emoting and throwing hearts asking the person who just lost the money to contact support. The games are all then turned off on the site. If you can't see this happening like I just did today you will think twice about depositing anything into this site. Can't believe what just happened on this site today. Stay away from this site and their sister site clash.gg seriously don't do it.

10 February 2025
Unprompted review
Rated 5 out of 5 stars

Account Issues/Support

Ran into some account issues and the support resolved them quickly for me. Professional and fast. The site itself is nice as well and works smooth. Never had any problems with withdraws or the games.

31 January 2025
Unprompted review

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