Caseface Reviews 280

TrustScore 2.5 out of 5

2.7

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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with their orders, frequently reporting that items either never arrived or were incorrect, such as receiving the wrong product or size. People also encountered considerable issues with the delivery service, noting long wait times and a lack of transparency regarding shipping origins, often expecting local delivery but receiving items from international locations. Furthermore, a common complaint among consumers was the unresponsiveness of the company, with many emails and queries going unanswered. Conversely, a small portion of people were satisfied with the product quality, particularly the phone cases. They praised the durability, protective features, and stylish designs, noting that the cases fit well and maintained their appearance over time.

What people talk about most

Product

Clients share ambiguous opinions on product quality and delivery. Many reviewers praise the phone cases for... See more

Quality

Consumers generally express satisfaction with the quality of phone cases, highlighting impressive protection,... See more

Order

Customers consistently express disappointment with their orders. Many reviewers report not receiving their... See more

Delivery service

Reviewers highlight significant dissatisfaction with the delivery service. Many customers experienced... See more

Response time

Users describe negative interactions with response times. Many customers report not receiving any response to... See more

Based on these reviews

Rated 3 out of 5 stars

I ordered a phone case from what I thought was an Irish company based in Dublin (Caseface.ie is their website and they give their address as Sandyford Dublin), so I expected the case to be despat... See more

Rated 3 out of 5 stars

I love the phone case itself and the fit is great. Unfortunately it did take a while to come so might not recommend for that reason. From the reviews I have read it is quite mixed. The price of the ph... See more

Rated 3 out of 5 stars

Ordered a phone cover/ screen protector & popsocket. Delivery didn't take too long but I never received the popsocket. I have sent them 2 emails regarding my order with no response

Rated 2 out of 5 stars

We got 2 phone cases for both me and my brother mine fits perfect but the camera and flashlight hole are completly off centered they still work ok ish but it looks really bad



Contact info

2.7

Poor

TrustScore 2.5 out of 5

280 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Not delivered

Supposed to be 2-7 days for delivery in Ireland but it has been 2 weeks without delivery. No response from their email except a canned response. Definitely wouldn't use them again.

2 April 2026
Unprompted review
Rated 1 out of 5 stars

Fake Company

I had a terrible experience with Caseface. I ordered a custom phone case as a birthday gift for my partner, but I never received it. I was never given a delivery date, and despite multiple attempts to contact them, I got no response. I even had to go to my bank to initiate a chargeback. I strongly believe this website is a scam—they're just taking people's money. In fact, the address they list on their site is actually up for rent—so they are using someone else's premises fraudulently. I just want to warn others—please do not trust this company

6 March 2026
Unprompted review
Rated 1 out of 5 stars

No confirmation email of the purchase

No confirmation email of the purchase, the case was never sent and no response to follow up email enquiries, my bank had to refund the amount. Who knows what's happening with this business ????

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Genuinely impressive phone protection…

Genuinely impressive phone protection that delivers comfort and peace of mind. The case handles everyday wear easily, maintains access to all features and looks stylish enough to use without additional customization.

18 February 2026
Unprompted review
Rated 1 out of 5 stars

I’m very disappointed with my…

I’m very disappointed with my experience ordering from Caseface.ie.

I ordered a phone case and a screen protector with standard delivery, which was advertised as arriving within 3 – 5 working days. However, it took over 8 working days for the package to arrive. When it finally did, the phone case was missing entirely, and the only item delivered - the screen protector - was snapped in half and unusable.

To make matters worse, there is no phone number available to contact customer service, so there’s no straightforward way to resolve the issue or speak to someone directly. This has been extremely frustrating.

Overall, very poor delivery time, incomplete order, damaged product, and no easy way to get support. I expected much better. If I could give 0 starts, I would.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Designed with both resilience and style…

Designed with both resilience and style in mind, this case delivers a perfect blend of strength and elegance. Its premium materials provide a solid, refined feel, while the sturdy construction helps cushion the device against unexpected drops. At the same time, it preserves the phone’s fresh look and offers reliable protection for everyday situations.

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Over time

Over time, the service helped drive growth by providing clearer audience insights and sharpening the overall messaging strategy.

3 February 2026
Unprompted review
Rated 5 out of 5 stars

Elegant protection for modern…

Elegant protection for modern smartphones that feels thoughtfully engineered. The case wraps neatly around the edges, offers a raised lip for screen safety and still slides easily into pockets without catching.

3 February 2026
Unprompted review
Rated 4 out of 5 stars

Distinctive designs and solid build…

Distinctive designs and solid build quality make these phone cases a good option. The case fits my phone snugly and supports wireless charging without issues. I only wish the color selection for some models was slightly broader.

4 February 2026
Unprompted review

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