Getting sent this request for a review months later after purchasing it and receiving a message that it was no longer in stock 6weeks later is hysterical. Not so good
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Well I've read a lot of the reviews, but frankly was amazed there were so many 1* ratings. I received my case after about 2 weeks, a very good time frame considering it was customised. But the qua... See more
Company replied
The tablet case is a little on the cheap side, but it was free from a QVC purchase, so I wasn't expecting it to be as high quality as something I purchased. The screen protector came broken twice, so... See more
Company replied
Nice case, fair selection of themes, colors and patterns. Delivery service was relatively fast. No problems at checkout. Reason for only four stars is the customizing process for the cases was a bit d... See more
Company replied
Company details
Information provided by various external sources
We at caseable produce your order just for you on demand. You can select one of our thousand designs or create your own design for your mobile device accessory.
Contact info
2.9
Average
4K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Satisfied Customer
The artwork on the case is lovely and the case fits perfectly. It took a while to received the item but I think it's coming from outside the US.
16 December 2022
Reply from caseable
Hi dear Dana,
Thank you for your nice feedback on Trustpilot. ♥💓
We are very happy to hear that you like your new case. We wish you a lot of joy with it.
Please take care of yourself and stay healthy.
I never received my delivery from this…
I never received my delivery from this company and there is no number to call for customer support. It took weeks to get it reshipped after the delivery could not be completed due to an incorrect address. My package was shipped twice again with incorrect address information and returned to the sender although the right address information was entered when ordering from the very first time. It seems almost like some kind of scam because this was a voucher from QVC and I’ve not been able to get any sort of compensation or refund for the case.
24 February 2023
Reply from caseable
Hello,
thank you very much for your openness.
I am very sorry that you never received your order and also the renewed attempts did not work, I will be happy to send you a new product with the correct address as soon as possible.
For matching your data, please send me your address to support.backoffice@caseable.com.
If you have any further questions, please feel free to PM me. :)
Best regards, Ilai
Received the tablet cover with any…
Received the tablet cover with any problems.About a week after that I received the screen protector cover. It arrived broken. So I text casable and they sent me another cover but it was also broken. I contacted casable again and have not received any information back. This was so long ago I don't even remember the date.
10 November 2022
Reply from caseable
Hello dear Frank,
Thank you for your review on Trustpilot and for taking the time to share your review with us.
I am very sorry to hear that your first Screenprotector arrived defective and that there were difficulties in communication afterwards. I will be happy to send you a new Screenprotector.
We will send you the new order number by e-mail. As soon as the new shipment has been handed over to our shipping service provider, you will receive the new tracking number by e-mail.
Please contact me as soon as the new delivery has arrived and everything is in order.
I look forward to your mail and wish you all the best.
Best regards, Ilai
Easy set up of the Fire HD 10
I received the Fire HD 10 as a Christmas gift from my kids. Not very tech saavvy so my daughter set it up for me. It included a voucher to order a free case which I ordered on my own. Very was very easy to order and arrived quickly (in one week). Arrived today just in time for a trip I'm taking..
24 February 2023
Unprompted review
Reply from caseable
Hello Margarita,
thank you very much for your feedback. We are very pleased to hear that you were able to place an order easily and that you are very satisfied. 💓 I wish you all the best and a good time.
Best regards, Michelle
Customer Service sucked
Customer Service was not able to assist with adding a picture to my case
QVC said how easy it was but it definitely was not easy.
24 December 2022
Reply from caseable
Hello dear Christie,
Thank you for your review on Trustpilot and for taking the time to share your review with us.
I am very sorry to hear that you had difficulties placing your order and were not helped as requested, so I must apologize again.
I would appreciate it if you could tell me in more detail where exactly there were problems so we can improve the ordering process.
Feel free to let me know your problem at support.backoffice@caseable.com. :)
I look forward to your mail and wish you all the best.
Best regards, Ilai
Easy to order
Easy to order, nice case. It seems like it opens backwards, though. I can get used to that.
24 February 2023
Unprompted review
Reply from caseable
Hi dear Kathy,
Thank you for your nice feedback on Trustpilot. ♥💓
We are very happy to hear that you like your new case. We wish you a lot of joy with it.
Please take care of yourself and stay healthy.
I never received the case
I never received the case. I emailed several times. Also no one is available via phone calls
20 October 2022
Reply from caseable
Hi dear Carmen,
Thank you for your feedback on Trustpilot. I'm very sorry to hear that you still haven't received your case. I have looked at your order. Unfortunately, there was a system error at USPS when transferring your address data. The bug has been fixed at USPS.
I have just created a new order for you and sent the address data to USPS.
We will send you the new order number by email. As soon as the new delivery has been handed over to our shipping service provider, you will receive the new tracking number by email.
Please contact me as soon as the new delivery has arrived and if everything is ok.
I look forward to your feedback and wish you all the best.
Best regards, Ilai
Reply from caseable
Hi dear Denice,
Thank you for your nice feedback on Trustpilot. ♥💓
We are very happy to hear that you like your new case. We wish you a lot of joy with it.
Please take care of yourself and stay healthy.
Horrible experience waited over 3…
Horrible experience waited over 3 months to receive this case. Customer service was non existent.
10 October 2022
Reply from caseable
Hello dear George,
Thank you for taking the time to give us feedback on your order. I would like to thank you for informing me that the delivery time was too long.
We'd love to include your tip for our next conversation with USPS.
I wish you a lot of joy with your new case and all the best.
Best regards
Lucy
Well worth the money! This tablet stand is comfortable to…
This tablet stand is comfortable to hold and is very adjustable. I use it every day.
Also, I like the pocket to hold pens, etc.
20 February 2023
Reply from caseable
Hi dear Jane,
Thank you for your nice feedback on Trustpilot. ♥💓
We are very happy to hear that you like your new case. We wish you a lot of joy with it.
Please take care of yourself and stay healthy.
Order never received
I never received my initial order or the replacement that was sent. Received notification both times that it was out for delivery and then that same day that it had been routed back to the sender.
1 February 2023
Reply from caseable
Hello dear Lindsay,
Thank you very much for your feedback.
We are very sorry that your case did not arrive. This should not be the norm, so I apologize to you so much.
We take your feedback seriously and I have forwarded it to our customer support so that we can optimize the ordering process and fix any errors.
Feel free to write to me at support.backoffice@caseable.com so I can take another look at your error.
Thank you for being so honest and sharing your experience with us.
very pretty and durable
very pretty and durable, I really like it alot, I could have chosen my own picture/ idea, but they had enough to choose from
23 January 2023
Reply from caseable
Hi dear Shelly,
Thank you for your nice feedback on Trustpilot. ♥💓
We are very happy to hear that you like your new case. We wish you a lot of joy with it.
Please take care of yourself and stay healthy.
2 screener savers
You reshipped the screen saver because the first one cracked.The second one would not stick in one corner no matter what. I do not remeber the dartes of return etc.
22 December 2022
Reply from caseable
Hello Beverley,
thank you very much for your feedback - we are very happy that you took the time to write to us.
I am very sorry to hear that you had an unpleasant experience with caseable.com and your screen protector arrived defective. This should not be the norm, so I apologize to you so much.
We take your feedback seriously and I have forwarded it to our production manager so we can streamline the ordering process and improve quality.
You are welcome to personally send me at support.backoffice@caseable.com your order number and your exact facts so that I can accurately process your complaint.
Again, thank you for being so honest and sharing your experience with us.
The case would not snap on my phone
The case would not snap on my phone. Thought my phone would pop out at anytime
22 February 2023
Reply from caseable
Hello Elizabeth,
thank you very much for your feedback - we are very happy that you took the time to write to us.
I'm very sorry to hear that you had an unpleasant experience with caseable.com and your case didn't fit. This should not be the norm, so I apologize to you so much.
We take your feedback seriously and I have forwarded it to our production manager so we can streamline the ordering process and improve quality.
Feel free to send me at support.backoffice@caseable.com your order number, a picture of your case, and your exact facts so we can accurately process your complaint.
Again, thank you for being so honest and sharing your experience with us.
I love my case y’all did an awesome job…
I love my case y’all did an awesome job thanks
15 December 2022
Reply from caseable
Hi dear Lakshmi,
Thank you for your nice feedback on Trustpilot. ♥💓
We are very happy to hear that you like your new case. We wish you a lot of joy with it.
Please take care of yourself and stay healthy.
Reply from caseable
Hi dear Maurice,
Thank you for your nice feedback on Trustpilot. ♥💓
We are very happy to hear that you like your new case. We wish you a lot of joy with it.
Please take care of yourself and stay healthy.
After 2 USPS snafu's
After 2 USPS snafu's caseable continued to send replacement covers without question or complaint. Excellent customer service.
3 January 2023
Reply from caseable
Hi dear Wally,
Thank you for your nice feedback on Trustpilot. ♥💓
We are very happy to hear that you like your new case. We wish you a lot of joy with it.
Please take care of yourself and stay healthy.
I never received either of the…
I never received either of the Caseables I ordered they would not put the apartment number on the package so it kept getting returned. I kept emailing them but the replies I got back were uncaring. After my fifth and final attempt I figured I wasn’t going to get the cases so I dropped it. I will never do business with Caseable again!
21 November 2022
Reply from caseable
Hello Sharon,
thank you very much for your feedback - we are very happy that you took the time to write to us.
I'm very sorry to hear that you had an unpleasant experience with caseable.com and your products didn't arrive. This should not be the norm, so I apologize to you so much.
We take your feedback seriously and I have forwarded it to our production manager so we can streamline the ordering process and improve quality.
You are welcome to send me personally to support.backoffice@caseable.com your order number and your exact facts, so that I can process your complaint accurately and fix your mistake as soon as possible, so that you can finally receive your products.
Again, thank you for being so honest and sharing your experience with us.
I NEVER received my case
I NEVER received my case! Reported that I didn't receive my first to customer service and they claimed to send out another one. This was months ago. I Reported I didn't receive the replacement and they sent a tracking # where it never moved from the facility. To this day I still have not received my order. So my first (and last) experience with your company was not pleasurable.
(I just picked a date below because I'm not going to figure dates out for something I'm never going to receive)
1 September 2022
Reply from caseable
Hello Tracy,
thank you very much for your feedback - we are very happy that you took the time to write to us.
I'm very sorry to hear that you had an unpleasant experience with caseable.com and your products didn't arrive. This should not be the norm, so I apologize to you so much.
We take your feedback seriously and I have forwarded it to our production manager so we can streamline the ordering process and improve quality.
You are welcome to send me personally to support.backoffice@caseable.com your order number and your exact facts, so that I can process your complaint accurately and fix your mistake as soon as possible, so that you can finally receive your products.
Again, thank you for being so honest and sharing your experience with us.
I love my caseable
I love my caseable. So simple to design and it is received just as I designed it. I have always received well made products. I have several of these cases and not one complaint.
13 February 2023
Reply from caseable
Hi dear Maxine,
Thank you for your nice feedback on Trustpilot. ♥💓
We are very happy to hear that you like your new case. We wish you a lot of joy with it.
Please take care of yourself and stay healthy.
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