Casa Maria Reviews 

2,139
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 418 reviews, reviewers overwhelmingly had a great experience with this company. Customers often praise the fantastic quality of the outdoor furniture and pergolas, describing them as exceptionally sturdy, beautifully designed, and straightforward to put together. People frequently appreciate the prompt delivery services along with the friendly, helpful, and professional attitude shown by the delivery and installation teams. Some reviewers were not happy with unexpected delivery delays and extended waiting times for their items to finally arrive. A few other people also felt that receiving products with minor damages or missing components created frustrating hurdles during the assembly process. Additionally, consumers noted occasional communication challenges when trying to resolve these customer service issues.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the great quality and design.... See more

Delivery service

Consumers find delivery_service to be positive, highlighting prompt arrivals and excellent communication.... See more

Quality

Users describe positive interactions with quality, noting that the furniture and pergolas are sturdy,... See more

Service

Reviewers mention positive feedback about service, noting an easy online ordering process and helpful... See more

Staff

Clients share positive opinions on staff, frequently highlighting the helpfulness and professionalism of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From ordering to delivery was 7 days, amazing service. Our set arrived perfectly packaged delivered by Steve who was a great guy and helped me to get the huge boxes to a safe spot on the driveway. T... See more

Rated 5 out of 5 stars

Quick delivery with very good communication from delivery company. Split zone Pergola is beautiful, really well made and has been perfect during the heatwave this year. Put up by 2 people with no pre... See more

Rated 5 out of 5 stars

We did send a virtual message and the company did respond within 24 hrs . The service was great and order process easy online . Delivery & installation was within 10 days . The team were friendly, an... See more

Rated 5 out of 5 stars

Absolutely over the moon with my garden furniture! Arrived exactly when they said it would, very well packaged and a doddle to put together. It has finished off our garden very nicely, it is great val... See more


Company details

  1. Furniture Store

Written by the company

CASA MARIA is a UK-based home and outdoor living brand specialising in premium furniture, luxury aluminium pergolas and stylish living spaces designed to transform the way people enjoy their homes. Founded as a family-run business, our goal has always been simple: to offer beautifully designed products that combine style, comfort, quality and honest value. We believe creating a beautiful home should feel aspirational, but still achievable. That is why we work hard to offer premium-looking indoor and outdoor furniture at fair, accessible prices, without unnecessary luxury-brand mark-ups. Over the years, CASA MARIA has grown from a small online furniture retailer into one of the UK’s fast-growing home and outdoor living brands, helping thousands of customers create elegant spaces to relax, dine and entertain with family and friends. Today, our carefully curated collections include aluminium pergolas, garden furniture, dining tables, bedroom furniture, sofas and outdoor accessories. Our pergola ranges have become especially popular across the UK thanks to their modern architectural designs, integrated features and strong build quality. Every collection is selected with a focus on contemporary design, practicality, durability and value for money. Whether customers are upgrading a garden, creating an outdoor entertaining space or refreshing their home, our aim is to make stylish living more accessible. As we continue to grow, we remain committed to the personal service and customer-first approach that helped build the company from the beginning. From pre-sales advice through to delivery and aftercare, our team works hard to provide a smooth and supportive customer experience. Our brand direction, “Your Home, Redefined.”, reflects our vision for the future — helping customers transform everyday spaces into beautiful places to live, relax and entertain. Thank you for supporting CASA MARIA.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

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Replied to 86% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(2,139)

416 reviews in the last 12 months

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Rated 5 out of 5 stars

love love love, would highly recommend!

We recently purchased the 3x6 pergola with the installation service, and we couldn't be happier with the whole experience.

The installation team were absolutely fantastic. They were professional, friendly, and worked incredibly efficiently. They completed the installation quickly, left everything clean and tidy, and were a pleasure to have at our home.

We were so impressed with the quality of the pergola and the service that we decided to purchase the 3x3 pergola as well. We installed this one ourselves, and the instructions were easy to follow, making it a straightforward job.

We are absolutely thrilled with both pergolas. They have completely transformed our garden, and everyone who visits comments on how amazing they look. We've already passed the company's details on to several friends and family members who are interested in ordering their own.

The quality is outstanding, the price is excellent, and the customer service has been first-class from start to finish. We wouldn't hesitate to recommend this company to anyone looking for a pergola. Five stars!

15 June 2026
Rated 5 out of 5 stars

Great Experience with Casa Maria

I recently purchased garden furniture from Casa Maria, and I am very pleased with the overall experience. Their website had exactly what we were looking for, and the furniture was offered at a fair price.

Casa Maria was transparent about the delivery timeframe and provided an estimated delivery date. Although the delivery took five days longer than originally estimated, they kept me informed throughout the process with regular updates. The furniture arrived on the revised delivery date as communicated, and the delivery person was friendly and professional.

This was my second purchase from Casa Maria, and I would happily buy from them again. I would definitely recommend Casa Maria to anyone looking for quality garden furniture and reliable customer service.

20 June 2026
Rated 3 out of 5 stars

Delay to delivery

Still not received our pergola, it was due weeks ago, lack of communication to say when it will be delivered.
Update, phone call received to book in our delivery and installation with an apology for delay. Clear delivery details and thankfully only the following week.

20 June 2026
Rated 5 out of 5 stars

Amazing service

Amazing service. Was a little delay with delivery, but second to none. The deliveries guys were fab, I tipped them they were that great! 5 star service all round!

20 June 2026
Unprompted review
Rated 5 out of 5 stars

Delivered

Delivered, stacked and offered additional assembly instructions Thank you very much.

8 July 2026
Rated 1 out of 5 stars

No customer support

I am not sure how they have so many stars on here. There is a defect with our garden furniture and we are not getting any response from them. Have tried emailing, filling their online form and using their online chat. Although I did manage to get hold of someone on the online chat and they said they could see my previous enquiry and the sales team would be in contact. But guess what, no reply. Going to start the process with the credit card firm next…

Ref CM40144

9 April 2026
Unprompted review
Casa Maria logo

Reply from Casa Maria

Hi Markus, we’re very sorry for the inconvenience and the difficulty you experienced reaching our team.

This issue has now been resolved, and the replacement part has been resent via a pallet delivery service to ensure it arrives safely.

Please accept our apologies again for the delay and inconvenience caused.

Casa Maria

Rated 1 out of 5 stars

Very disappointing experience so far

The bed was significantly lower than expected. Measurement was 3cm out. Photos showed the mattress sat higher than it would have done. Decided not to put together but put back in packaging to return and request a refund but was told we would have to pay for the return courier which would cost too much. This is against our consumer rights to a refund as the goods arent as described. Despite this we had to send a picture with the measurements and are awaiting a response from a warehouse manager. Meanwhile we are not being offered a collection or refund.

17 June 2026
Casa Maria logo

Reply from Casa Maria

Hi Jo,

We’re sorry to hear you feel disappointed with your experience.

We have reviewed the product specification and the measurements provided, and we can confirm this is not a product fault and the item has not been incorrectly advertised.

The measurements stated on our website are the external measurements of the full bed frame, which include the feet/base. The measurement you have provided is of the upholstered side panel only, which does not represent the full external height of the bed frame.

For this reason, the product has been supplied as described. We appreciate that the bed may sit lower than you expected, and we are sorry for any disappointment caused, but this would be classed as a “not as expected” return rather than a fault or misdescription.

You are still welcome to return the item under our standard returns policy, provided it remains unused, unassembled and in its original packaging. As this is not a confirmed fault, the return would need to be arranged in line with our returns policy.

Kind regards,
Casa Maria Customer Care

Rated 5 out of 5 stars

Excellent products and service

Great service prompt delivery and excellent furniture super design at a great price couldn’t be happier - second time I’ve purchased from Casa Maria and will be back I’m sure 😁

11 June 2026
Rated 1 out of 5 stars

We ordered a dining table and it was…

We ordered a dining table and it was delivered last 18th June 2026. The table is meant to be extendable on the center but this function is not possible as the wood in the middle that is supposed to extend the table doesn’t fit for it to be lifted up and the mechanisms is hitting the sides. We contacted Casa Maria via email and sent photos of the table when trying to extend and they said that they will give us a call last week. We’ve been sending them emails to chase but we are still waiting for their response up until now. We just hope that our concern will not be forgotten and someone can reach out to us and sort the problem. We don’t have any other means to reach them aside from email. We just expect the product that we paid for.

18 June 2026
Unprompted review
Rated 1 out of 5 stars

Massively disappointed

Communication before we placed the order was fantastic. However, when the 6x3 pergola came, one of the uprights was dented.

Also, the instructions didn’t apply to the system we were supplied with, so I had to work out how to assemble it on my own. No customer telephone support number, no link to a YouTube instruction video.

I emailed them back asking for urgent help, I am still waiting for a reply.

You can buy the exact same system from your garden centre probably cheaper. We are just very disappointed. I would warn against buying from these people. As soon as they have your money, you’ve no chance of even getting through to them. Good luck !!

15 June 2026
Casa Maria logo

Reply from Casa Maria

Hi Mathew James,

We are very sorry to hear there have been issues.

We have checked our records, and the last correspondence we received from you was regarding a VAT invoice in your business name, with delivery to your personal address so that you could claim the VAT back.

Your email dated Friday 15 May 2026 at 8:10 AM stated:

“Good Morning Mia,

Thanks for your email. Can you still confirm delivery in June please? And what date would that be expected?

Also, can you resend the VAT invoice in my business name please?”

After this, we do not appear to have received any further emails from you advising us of an issue with the item.

Please could you resend your email along with any images of the issue, and we will be more than happy to look into this and assist you further.

Kind regards,
Casa Maria

Rated 5 out of 5 stars

Great quality and price

I found the style of garden furniture I wanted then searched the internet to get the best deal, and Casa Maria were by far the best priced. I hadn’t heard of them before so I was a bit nervous about making such a big purchase, but I’m so glad I did. The garden set arrived within a few days and the delivery guys were helpful putting it exactly where I needed it. I’m a woman in my late 50s, and other than getting some help with the heavy table top, I built the rest myself. The furniture is really good quality, it looks great and is very comfortable. I won’t hesitate to buy from them in the future.

10 June 2026
Rated 5 out of 5 stars

Happy with quality and service …

We are really happy with our garden furniture with the fire pit table and glass. Everything arrived in excellent condition and we have been enjoying it for a couple of months now. We were not home for our first delivery as I hadn’t seen the email telling us that our furniture was ready a lot earlier then we expected, I was not asked to pay an extra fee to reschedule as some have said. In fact I felt like they did everything they could to get it to us. I didn’t have any reason to contact customer service for so can only comment on how they communicate when trying to let us know they had been trying to deliver and they were really helpful. I was very nervous purchasing from here as hadn’t heard of them before but did review a lot first to be sure and it has paid off after our set from a previous big retailer fell apart after 2 years.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

superb

Delivery was quick and driver so helpful and the quality is superb

12 June 2026

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