Casa Contracts Reviews 

26
TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I very rarely write reviews but I wanted to leave a note since the service I received from Anwar was exceptional from start to finish - a connsumate professional who was incredibly personable througho... See more

Rated 5 out of 5 stars

I have recently purchased a used (in great condition) Aeron Classic C size chair from casacontracts and I couldn't be happier! Upon finding their great offer, I emailed them instantly, and Anwar (w... See more

Company replied

Rated 5 out of 5 stars

Had an issue with my chair and I didn't want to risk breaking anything. Had a video chat with anwar who helped me resolve my issues at 8pm. I've never seen such a good customer service. Earlier, he al... See more

Rated 1 out of 5 stars

Absolutely shocking never even did the work we have taken legal action! Me and my family are absolutely gutted you are heartless

Company details

  1. Office Supplies Store

Information provided by various external sources

Casa Contracts has over 30 years experience in office, we therefore can help with office moves and designs, in addition we sell used office furniture.


Contact info

3.6

Average

TrustScore 3.5 out of 5

26 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(26)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service and product!!

Great service and product! Amazing service from Anwar, highly recommended!!

25 November 2020
Unprompted review
Casa Contracts logo

Reply from Casa Contracts

Hi Sander,
You are also an excellent client and it has been a pleasure working with you. Please stay in touch.
Regards
Anwar

Rated 5 out of 5 stars

Great customer service.

Got a steel case leap chair where the cylinder starting sinking all the time after a couple of months. After some miscommunication. They were quick to send me a replacement as well as guidelines for how to install it.

5 November 2020
Unprompted review
Rated 4 out of 5 stars

Aeron office chair from Casa Contracts…

Purchased a refurb HM Aeron office chair from Casa. V competitive price, and good communications provided by Casa. It takes a little longer to deliver but was easily worth it as the chair looked almost new at less than 1/3 price, good experience alround.

5 October 2020
Unprompted review
Rated 5 out of 5 stars

Great experience with Casa Contracts

I came across Casacontracts.com when I was searching online for a Steelcase Leap chair.
Even though it was out of business hours, Anwar answered the phone and was very generous with his time. He took care to understand my requirements and talked me through their options of chairs. His knowledge of high end luxury chairs and their various aspects and features was very impressive. Anwar is a real expert and you can tell that he is passionate about his work.
What I really liked about Casa Contracts was their level of customer service and genuine desire to help and add value to our interaction; even though they did not have the chair I was looking for in stock, Anwar offered to advise me, in the event that I was able to source a second hand one for sale, on it's condition, configuration and market value. This level of customer service and business integrity is rare to find these days, and is why I am leaving this review.
I would have no hesitation recommending Casa Contracts to anyone looking for refurbished high spec office furniture at a fraction of the retail price.

5 September 2020
Unprompted review
Rated 5 out of 5 stars

Best customer service in years, at a fraction of the price

I found Casa Contracts by googling for a Herman Miller Aeron chair. As soon as I saw their website, I knew they could deliver the ergonomic office equipment I need, at a fraction of the regular retail price. I had heart-warming, interesting conversations with Anwar who took the time to get to know me and my needs. His personal touch was fantastic, at a time of COVID confinement, when we all need empathy!
It did take a couple of weeks to finalise my order, but this was understandable, given the complications of confinement and, I believe, high demand for office products from people shifting to telework.
I received the products I ordered as promised, delivered by an incredibly friendly driver to my door in Brussels at exactly the agreed time.
Anwar then called me after I had installed my table and chair to thank me for my custom and ask if everything had turned out well.
This has truly been one of the best customer experiences I have had in years, delivered in a caring and personable way by professionals committed to customer satisfaction.
Hats off to Anwar and Casa Contracts. 7 stars!

19 June 2020
Unprompted review
Casa Contracts logo

Reply from Casa Contracts

Andrew,
I am humbled by this review,and it is very much appreciated.
Thank you very much
Best
Anwar

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look