Very satisfied with casa39 Quick, friendly and clear answer Unfortunately I have chosen for. Tile they could not offer but am very satisfed about the correspondence and assistance
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Ordered 120x120 tiles from the Netherlands. We were a bit doubtfull about delivery times in the beginning, but are very happy with the entire process. Miriam did not make false promises, but sent us r... See more
Many thanks to Cristina and her colleagues for smooth transaction. Purchased tiles remotely from Georgia. Majority of items were in stock and transportation company was able to pick up cargo easily an... See more
Delivery was OK, but after-sales service is a nightmare. Box of tiles broken in consignment and they refused to reimburse. If you have a problem, the show starts. They take a long time to respond and... See more
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Company details
Written by the company
For over 30 years, Casa39 has been leading the market with a large assortment of porcelain floors tiles, furnitures, bathtubs, shower enclosures and all kinds of accessories. Casa39 is the largest online store of floors and wall tiles in the world. With over 80,000 items online, we guarantee a wide selection of products, including the latest ceramic trends from well known brands, at the best price on the market. Casa39 offers a wide range of products like porcelain stoneware tiles, as well ones with marble effect, wood effect and concrete effect. The company specializes also in taps and sanitary wares which include shower trays, wall hung toilets, shower baths and bath screens. Casa39 provides for their clients only the highest quality products, completely Made in Italy and from the best brands like Marazzi. Through the website our customers have the opportunity to request personalize advice, free 3D design and buyer protection programs. Please feel free to contact us for any additional info and one of our experts will reply as soon as possible.
Contact info
Via Regina Margherita, 1, 73010, Taviano, Italy
- +39 08331851202
- info@casa39.com
- www.casa39.com
3.9
Great
120 reviews
No recent history of asking for reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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We are absolutely thrilled with our…
We are absolutely thrilled with our experience with Casa39! From start to finish, their service has been excellent. We recently ordered designer tiles of approximately 121 sqm for our home renovation project, and while a portion of the shipment unfortunately arrived damaged, Casa39 stepped up immediately, taking full responsibility and ensuring a swift resolution.
Their efficient handling of the situation was commendable. Thanks to their robust insurance and clear process, we didn't have to worry about a thing. The damaged goods were promptly recovered and replaced without any hassle, allowing our project to stay on track.
A special shoutout goes to Stefano Dragone, whose dedication, professionalism, and responsiveness truly made a difference throughout the process. His attention to detail and commitment to customer satisfaction were evident every step of the way.
Overall, we couldn't be happier with the service provided by Casa39. We would not hesitate to recommend them to anyone in need of high-quality products and exceptional customer care.
7 April 2024
Unprompted review
Satisfied
Satisfied with quick and perfect communication. Also satisfied with price offered, even I did not used it in the end.
28 November 2023
Unprompted review
Disappointing delivery experience
I recently placed a 5-figure order of over 5 tons of high-quality ceramics, expecting a smooth delivery from Italy to Paris. Unfortunately, the experience was fraught with issues, including multiple last-minute cancellations and poor communication, leading to substantial additional costs for me. Despite preparing with a forklift and team (which I was not given any alternatives about), I was left managing and paying for several rescheduled attempts.
A month has passed with no resolution or refund for the extra costs incurred, despite promises. The logistical and financial impact of this experience was significant, and I urge potential customers to consider this when placing large orders and/or delivering to large cities. I hope the company addresses these concerns promptly and fairly.
On top of this, I was recently made aware (not by the company itself) that my private data was leaked in a data breach, highlighting again large inefficiencies within the company.
22 November 2023
Unprompted review
Reply from CASA39
Gentile Cliente,
We apologize for the inconvenience caused by the transportation company. But we would also like to underline that delivering huge slabs of 120x280 cm in the middle of Paris is not easy, not even for the best equipped transport companies. The delivery is not comparable with smaller standard sizes of tiles.
Anyhow we would like to clarify that the transport company immediately proposed to cover all associated costs. Due to unforeseen transit issues, unfortunately, it was not possibile to meet the originally scheduled date. We understand the difficulties this can cause for our clients, and although such delays are rare, they can occur due to events beyond our control, especially with road transport, thus affecting agreed-upon delivery dates.
Regarding the necessity of a forklift, it was required due to the large size of the slabs in your order. As an alternative, we could have arranged a delivery with forklift by the transport company to an extra cost.
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