When I explained my situation as a poor student who is struggling financially and having to deal with this new debt; the phone agent laughed at my situation while on the phone. This really upset me an... See more
Company replied
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This company is a very helpful go between to liaise between lenders and creditors. when my car insurance ended with the company i was with for 12 months, the car insurance company took it upon them se... See more
Company replied
This company are a very helpful go between to liaise between lenders and creditors when things become a struggle. They can take a day or two to reply by email and you don't always get the same person... See more
Company replied
Absolute scam. Said I owed money on a three contract which was cancelled months prior and upgraded with three, kept harassing me emails letters etc I went into the three store to confirm this and ther... See more
Company replied
Company details
Written by the company
CreditLink Account Recovery Solutions Ltd (CARS) is a UK based specialist provider of account recovery and debt resolution services. We work in partnership with creditors across a wide range of sectors to deliver professional, compliant, and effective recovery solutions. We understand that every account represents an individual situation, which is why we focus on clear communication, transparency, and practical repayment options tailored to each circumstance. At CARS, compliance and integrity underpin everything we do. Our experienced team manages accounts in line with regulatory requirements and industry best practice. (CARS) are authorised and regulated by the Financial Conduct Authority FRN 716456
Contact info
United Kingdom
- 01256 512 500
- admin@carsuk.org
- www.carsuk.org
3.0
Average
69 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
When I explained my situation as a poor…
When I explained my situation as a poor student who is struggling financially and having to deal with this new debt; the phone agent laughed at my situation while on the phone. This really upset me and I had to raise a complaint with the manager, this is a disgusting company and the agent needs firing.
19 May 2026
Unprompted review
Reply from CreditLink Account Recovery Solutions
Thank you for taking the time to share your experience. We are very concerned to read your comments, as this is absolutely not the standard of professionalism or respect we work to.
We take allegations of inappropriate behaviour extremely seriously. We have already reached out privately to request further details so we can investigate this matter thoroughly and take any necessary action.
Please be assured that all customers should be treated with dignity, empathy and respect at all times. If your experience fell short of that, we are committed to understanding what happened and putting it right.
Thank you again for bringing this to our attention.
Quick response on WhatsApp when I…
Quick response on WhatsApp when I couldn’t call, answered all questions and was polite. Thank you
18 May 2026
Unprompted review
Reply from CreditLink Account Recovery Solutions
Hi Tatiana,
Thank you so much for taking the time to leave this review.
We are really glad we could be there for you on WhatsApp when calling wasn’t possible. It means a lot to hear that we answered your questions, and our associate was polite.
If you need any further assistance, please get in touch with us.
This company is a very helpful go between…
This company is a very helpful go between to liaise between lenders and creditors. when my car insurance ended with the company i was with for 12 months, the car insurance company took it upon them selfs to automatically renew it for another 12 monthes against my wishes. this left me paying out for 2 car insurances as i had already renewed my car insurance with a new insurance company.carsuk.org worked very hard and got the unautharised insurance quashed for me, they were very patient an courtious.thankyou all at CARS for the help.
15 May 2026
Unprompted review
Reply from CreditLink Account Recovery Solutions
Thank you so much for taking the time to share your experience with us.
We’re really pleased we were able to support you in resolving what sounds like a very frustrating situation, and it’s great to hear that the team worked hard on your behalf to reach a positive outcome.
Providing a patient, courteous, and supportive service is incredibly important to us, so your feedback means a great deal.
I’ll be sure to pass your kind comments on to the team
Good service …
Good customer service and take time to understand your needs to sort out payment issues and guide you thought to came to solution which works for both parties involved all ways happy to assist in any way possible to resolve issues 😀
14 May 2026
Unprompted review
Reply from CreditLink Account Recovery Solutions
Thank you for your kind feedback. We’re really pleased to hear that you felt supported and that the team took the time to understand your situation.
We truly appreciate your comments and are always here to help if you need anything further.
This company are a very helpful go…
This company are a very helpful go between to liaise between lenders and creditors when things become a struggle. They can take a day or two to reply by email and you don't always get the same person replying back, so have to sometimes go through things again. But thankfully I then was contacted by Callum who has been great and worked out a plan with my lender and myself and has been really great and I can now see a light at the end of the tunnel.
13 May 2026
Reply from CreditLink Account Recovery Solutions
Thank you so much for taking the time to share your experience — it really means a lot.
We’re pleased to hear that you found our service helpful during what can understandably be a difficult time, and it’s great to know that Callum was able to support you.
We’re also really grateful for your honest feedback around email response times and continuity. We appreciate how important it is to feel informed and not have to repeat yourself, and we’ll certainly take this on board as we continue to improve our service.
If there’s ever anything further we can assist with, please don’t hesitate to reach out — we’re here to help.
Absolute scam do not trust this company/outfit
Absolute scam. Said I owed money on a three contract which was cancelled months prior and upgraded with three, kept harassing me emails letters etc I went into the three store to confirm this and there was no remaining balances or payments due on my account and I was advised by the manager to go to my bank and report as fraudulent. Do not pay this company any money❗️‼️❗️‼️
8 May 2026
Unprompted review
Reply from CreditLink Account Recovery Solutions
Thank you for your review, Ty.
We’re sorry to hear that you feel this way and appreciate you taking the time to share your concerns.
CreditLink Account Recovery Solutions Ltd is not a scam. We are authorised and regulated by the Financial Conduct Authority and operate in line with strict regulatory standards.
We only make contact with customers when we have been instructed to do so by our clients, based on the information provided to us at the time.
We understand that situations like this can be frustrating, particularly if you believe there may be an error or that your account has already been resolved.
We would very much like the opportunity to review this for you and help clarify what has happened.
As we’re unable to discuss account-specific details publicly, please contact us directly and our team will be happy to investigate this as a priority and work towards a resolution with you.
Spoke to Kamil (The man) over the…
Spoke to Kamil (The man) over the phone, very helpful and direct with instructions and getting the job done over line at minimum effort. ⭐️
7 May 2026
Unprompted review
Reply from CreditLink Account Recovery Solutions
Thank you so much for taking the time to leave such a great review. We’re really pleased to hear Kamil was helpful, clear, and able to get everything sorted quickly with minimal effort on your side.
Thanks again for the feedback.
Fantastic people to deal with very…
Fantastic people to deal with very polite and understanding 👍
24 April 2026
Reply from CreditLink Account Recovery Solutions
Thanks so much for your kind review. We're really glad you found our associate polite and understanding. Thanks again for the feedback.
I spoke to Koshi Gurung
I spoke to Koshi Gurung
He was helpful, efficient and patient all the way through a very satisfactory call which resolved my concerns and problems immediately. I now have an affordable payment plant to clear a debt I had become very worried about. Thank you, Koshi.
30 April 2026
Unprompted review
Reply from CreditLink Account Recovery Solutions
Thanks so much for the 5-star review. We’re really glad Koshi was able to help and get everything sorted quickly—and even better that it helped put your mind at ease.
We’ll make sure Koshi sees your lovely feedback too. It’s great to hear you’ve now got an affordable payment plan in place.
Extremely polite operator
The operator that I spoke to was very calm and understanding of my situation. He offered solutions and kept a polite manner on the phone.
28 April 2026
Reply from CreditLink Account Recovery Solutions
Thank you for your feedback. We’re really pleased to hear the operator was calm, understanding, and able to offer solutions while remaining polite throughout your call. We’ll be sure to pass your kind comments on to them.
Very help full and and made sure you…
Very help full and and made sure you were able to a pay with out difficulty
24 April 2026
Unprompted review
Reply from CreditLink Account Recovery Solutions
Thank you so much for kind review — we really appreciate you taking the time to share it. I’m glad we could help and make the payment process easy for you.
Very helpfull very fair
23 April 2026
Reply from CreditLink Account Recovery Solutions
Thank you for taking the time to leave your review. It’s great to hear that you had a positive experience and appreciate your kind feedback.
I've spoken to lots of companies like…
I've spoken to lots of companies like this over the years, I can only say how helpful, supportive and constructive the gentleman I spoke with at C.A.R.S. was. If only all collection companies were like this.
23 April 2026
Unprompted review
Reply from CreditLink Account Recovery Solutions
Thank you for your kind words and for taking the time to leave a review. We’re really pleased to hear you found our team helpful, supportive, and constructive. Your feedback means a lot to us and we truly appreciate it.
A refreshing change a collection…
A refreshing change a collection company that
Dosnt pressure
Dosnt frighten you with threats
Treated me with respect
Dosnt add on ludicrous charges to double what is owed
Understanding in a modern world we are all struggling and gives u time to org yourself to repay
Offer installments manageable ones!
If they are in touch with you be brave and contact and I promise you’ll be pleasantly surprised
I have chronic mental differences & even I could understand to use the portal simple easy dare I say holistic even
With guidance I’m now all caught up no pressure no drama no threats !
Well done too whoever’s trained you all 10/10 all the way
Thankyou
Kind regards keep being the difference
10 April 2026
Unprompted review
Reply from CreditLink Account Recovery Solutions
Thank you sincerely for your very kind words. We really appreciate you taking the time to write this, and are so pleased we could support you in a way that felt clear, respectful, and manageable. Your feedback genuinely means a lot, and we will share it with everyone involved
Helpful and friendly staff who arranged…
Helpful and friendly staff who arranged a payment plan when I couldn’t afford to pay in full. They made the whole process easy and comfortable to discuss.
17 April 2026
Unprompted review
Reply from CreditLink Account Recovery Solutions
Thank you for taking the time to leave your review. It’s great to hear that you had a positive experience and appreciate your kind feedback. We value all customer feedback and use it to help us continue improving our service.
Really helpfull
Was really worried to contact this company because I owe money but they was really helpful as well as sympathetic to my situation and made me feel comfortable regarding the outstanding payment.
19 March 2026
Unprompted review
Reply from CreditLink Account Recovery Solutions
Thank you for taking the time to leave your review. It’s great to hear that you had a positive experience and appreciate your kind feedback. We value all customer feedback and use it to help us continue improving our service.
Very helpful customer service .
Very helpful customer service .
Had an outstanding balance that I was unaware of, CARS made it very easy to settle the balance and were very understanding.
10 April 2026
Unprompted review
Reply from CreditLink Account Recovery Solutions
Thank you for taking the time to leave your review. It’s great to hear that you had a positive experience and appreciate your kind feedback. We value all customer feedback and use it to help us continue improving our service.
Debit for a friend who died 6 years ago
Chasing my eldery parents for a debit which was from a friend who died 6 years ago. Her family denied the debit and somehow it got loaded onto my parents. They cannot afford this the Company said it was written off but they are still sending my parents threathening emails. I am glad that I have found these reviews however they clearly do not take Trustplot as a risk to there business. They are just bullies so perhaps this should be highlighted to Ofgem that the utility companies are using these people.
30 March 2026
Unprompted review
Reply from CreditLink Account Recovery Solutions
We appreciate that receiving communications can sometimes be frustrating, and we apologise for any inconvenience this may have caused. By contacting us, we can work together to address the matter appropriately and help prevent any further correspondence and contact attempts. We remain committed to supporting our customers and our customer service associates are trained to a very high standard, ensuring a helpful, respectful and positive experience throughout. If the balance is not owed or in dispute, please get in touch and we will do our best to help.
Absolute joke of a company harassing me…
Absolute joke of a company harassing me every day, multiple calls and emails for a few months. I do not owe anybody any debt and I’m not even the person who they seem to be chasing which is a man… answered a couple of times (I am a women and said don’t call me again and I’m not the person they say I am) but still are continuing every single day! Absolutely sick of them!
All for an apparent debt of £33!!!
20 March 2026
Unprompted review
Reply from CreditLink Account Recovery Solutions
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and appreciate you bringing this to our attention.
We understand how frustrating it can be to receive repeated communications, particularly where you believe you are not the intended recipient. This is certainly not the experience we aim to provide, and we apologise for the distress this may have caused.
We are unable to discuss or verify specific account details on a public forum. However, to ensure this matter is reviewed accurately and that any incorrect contact details can be addressed promptly, we would encourage you to contact us directly using the contact methods provided in our correspondence. This will allow the appropriate team to investigate and take the necessary steps to resolve the issue.
We are authorised and regulated by the Financial Conduct Authority (FRN 716456) and take our responsibilities to customers and third parties seriously. Once we receive further information, a member of our team will be happy to support you and ensure this matter is handled appropriately.
Absolutely useless
I only gave 1 star as there was no option for a zero score. This company seem to employ staff with no surnames, do not communicate with each other or provide Information required. They are very quick to send out letters alleging debt but take no action when you provide information to them about this. When you apply for a subject access request under the data protection act, you get a reply saying the case is closed, they provide no answers to questions asked previously and refer you to the originator of the debt. I will be complaining about carsuk to the Financial Services Ombudsman and the Information Commissioners Office. All unnecessary, none if the information sought was unreasonable. I doubt they even review this site, if they do I look forward to an unprofessional reply which I will attach to my file to FSO.
19 March 2026
Unprompted review
Reply from CreditLink Account Recovery Solutions
Thank you for taking the time to share your feedback. We work on behalf of a number of UK organisations to help resolve account related matters and take our responsibilities to customers seriously and can assure you our company is not a scam.
We are authorised and regulated by the Financial Conduct Authority (FRN 716456) to carry out collection’s activity in the UK. To ensure queries are handled accurately and securely, the most effective way to resolve any concerns is to engage with us using the contact methods provided in our communications.
We are unable to discuss specific details on a public forum; however, if you contact us directly, we will be happy to assist with any questions or concerns you may have.
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