Cars2 Ltd - Yorkshires Trusted Motor Group Reviews 

All staff were really helpful, professional and friendly and made the whole process seamless.

Very easy to deal with. I highly recommend

I would not recommend Cars2 Renault Barnsley based on my recent experience.

My vehicle was sent to them via DLG following an accident repair, as it was veering to the left. DLG, who managed the repair process, were excellent throughout – proactive, communicative, and supportive. Unfortunately, the same cannot be said for Cars2.

Cars2 had my vehicle from 26th March to 14th April and during that time communication was extremely poor. I repeatedly had to chase for updates, often involving DLG to get any kind of response. At no point did I feel like I was being kept informed, and the overall customer service came across as dismissive and unhelpful.

The initial conclusion given was that the issue was due to “budget tyres,” despite no proper testing being carried out to prove this. Even when a reasonable diagnostic step was proposed (fitting matching tyres to confirm or rule this out), there was resistance and delay before this was eventually agreed.

What should have been a straightforward diagnostic process became unnecessarily drawn out due to lack of communication, lack of urgency, and poor customer handling.

It’s also worth noting that although DLG were technically the “customer,” I was the vehicle owner directly impacted, yet I still had to do much of the chasing myself to move things forward.

Overall, very disappointing aftercare and service. I would strongly advise others to be cautious and prepared to chase if using this dealership.

RESPONSE FOLLOWING THE SOCIAL MEDIA TEAM REPLY:

Thank you for your response.

I would like to clarify a few points from my side.

While the booking was made via DLG, I was the vehicle owner directly impacted, and therefore the level of communication and service I received is absolutely relevant. I had to repeatedly chase for updates, often involving DLG to prompt a response, which is where my concerns around customer service arise.

In terms of the diagnosis, I fully accepted the recommendation regarding the tyres and agreed (alongside DLG) to proceed with this as a diagnostic step. However, this only moved forward after some delay, despite it being a reasonable and agreed approach early on.

The outcome of the tyre change does not take away from the experience I had in getting to that point — which involved a lack of communication, delays, and the need for me to actively chase progress.

My review reflects that experience, rather than the final outcome alone.

I also feel that the tone of your response here is unnecessary. My expectations are not “exceedingly high” — I simply expect clear communication, timely updates, and a smooth diagnostic process, particularly when my vehicle had already been off the road for a significant period of time.

I appreciate the work carried out to make the vehicle roadworthy, however my feedback remains based on the overall service experience.

Following the response received, I have now escalated this matter to senior management, Renault UK, and the Motor Ombudsman due to concerns regarding the tone and handling of my complaint.

Had the best experience. Highly recommend.

Absolutely fantastic service Waqar was brilliant extremely knowledgable and was thorough throughout our purchase today. I cannot fault waqar he is a credit to the organisation.
Thanks Simon.

Great, professional friendly service. Thanks Waqar

My recent brand new car purchase was truly the worst experience I’ve ever had. I never write reviews but this experience definitely warrants a review and looking at other reviews, I wish I did my homework first, I would never have stepped foot in there if I did.
The staff at Cars2 Nissan branch in Huddersfield come across very inexperienced, unprofessional and lack any form of customer service. If they don’t know the answer to a question, they simply lie/make something up rather than taking the time to find the correct answer. They don’t take any accountability for the mistakes they make either. There are endless issues I could list here but I’d be here all day writing it all out so the key takeaways for anyone reading this review are:
1. Simply avoid the place, unless you enjoy stress and massive inconvenience, and wish to have issues still outstanding after over 4 weeks of owning the car. If you enjoy being ignored and lied to, this is definitely the place for you.
2. There is no complaints process (regardless of what their website says). I’ve sent 3 emails (to different members of staff copying in managers and head office) stating I want to raise a formal complaint, none have been acknowledged. I rang their head office only to be told I have to put it in writing, they had nothing to say when I told them I copied them into the email trail I was sending the staff at the branch, (they’ve failed to acknowledge/respond to these to date) and simply transferred my call back to the branch to deal with. I also sent the head office a separate formal complaint and so far this has also been ignored to date
3. Check, check and check again any figures discussed before agreeing to anything and make them show you ALL the figures in writing before committing. If you have ANY doubt, just walk away. They purposely speak jargon to confuse you and they always have to disappear to the managers office to get the figures for you, no transparency at all. Once I had time to properly go over the figures when I got home, I noticed huge discrepancies, I challenged the branch manager and there was a substantial change in the finance package as a result, I dread to think how many people just accept the deal offered and end up paying way over what they should. The difference for me was literally thousands (not just a few quid). Also be prepared for a hard sell, they force additional products on you as they get commission from them.
3. They have no knowledge of the actual cars. This isn’t the first Juke I’ve bought so I know the car well but I asked numerous questions about the new car, the vague answers I got back made me Google them instead only to find out the dealership was wrong on all counts
4. Avoid their servicing centre, I was stood outside for a short time during one visit and the workshop was busy with customer vehicles inside them, the staff saw I was stood nearby and yet they were laughing and joking around, using inappropriate language and were reaching into customer vehicles sounding their horns, I made the decision there and then that I’d never take my vehicle there for any servicing/repairs.
5. Be prepared to have to relentlessly chase them to get things done, had I left them to ‘deal’ with everything on my behalf, the finance would still be outstanding on the old car (and I’d be paying for both cars, which has genuinely been the case for me) and I’ll never receive my V5C as they gave the DVLA an incomplete address.
The list truly can go on but hopefully there is enough here for people to think twice before proceeding. Nissan should think strongly about removing this franchise as it is seriously damaging their reputation.

We visited the dealership last week with intent to purchase the Jaecoo 7. Staff very ignorant, rude and desperately need more training as the person we spoke to didn’t have a clue what he was talking about. We don’t get his name, he was young, olive skin and dark curly hair. No older than 21 I’d say.

He wasn’t interested in helping us with a deal or even seemed bothered if we got the car or not as he was boasting how many cars he’s sold that months and how “knackered” he was and how he couldn’t wait to finish work!!

It was 15 mins to close and 2 lads opens the big doors and waited there until we left. After the rudest service we received I told my partner to leave it and we will go elsewhere as I didn’t want to give him a
Sale that he didn’t want.

After saying “take it or leave it.” The other gently men near the door rolled his eyes at us and said to his colleague that they’ve hit their target so no worries!!!

Absolutely disgusting behaviour and this put me off from purchasing a Jaecoo!! We ended up going to the Leeds branch today who were extremely attentive and helpful not to mention informative! We purchased our Jaecoo from Gareth in Leeds who put wakey to absolute shame!

If anyone wants a Jaecoo - go to Leeds and STAY AWAY from Wakefield. 👍

I visited Cars2 Huddersfield after seeing a vehicle online, I was met by Sam who was just brilliant. He was in no way pushy, which wouldn't have been needed as I'd already made up my mind I wanted the car but didn't say that up front. Keith was also there, and a real gentleman.

I paid my deposit and arranged a pick up date, my exisiting car was sold in the interim meaning I had no transport to get there, but a train to Mirfield and being picked up at the station on a cold, raining February morning was great service.

I found the whole experience to be totally painless, and Sam & Keith were wonderful.

As I sent an email over 28 days ago and still not had a reply. Even though your automatic response states you take up to 28 days to reply and still no communication!

I booked my car in for its 1st service (MG ZS). This is my second car I have had from Cars2 and always used your servicing department.

I booked a day off work, to take my car in and drop it off around 9.40am (after dropping my daughter off at school). I had sorted out during the week with your company to take out a 2 year price plan. Taking £191.22 then setting up a direct debit of £36.30 each month to your company. On dropping my key off, I asked if I would be phoned when my car would be ready for me to collect, which I was confirmed I would be.

I received a text message at 3.08pm, with a link to explain that my car had passed with a message from Pedra. It stated if I needed to pay anything extra then I needed to add to my basket and head to check out. In the message, it doesn't state that my car is ready, nor does it give me the option to touch the 'message' button so I could ask if my car was ready. Myself thinking that the garage would be in touch soon enough as they would wash and clean my car, like they have always done before I picked it up as I had requested this. Looking online, it's states that your opening hours are until 7pm. I thought someone would be in touch my then but didnt want to come across as a pushy customer as I know the department can be busy. And in past I have always had a call to state my cars were ready to collect. By 5.40pm, I still hadn't heard anything. I decided to ring the number, from the text I had received, to come across the voicemail stating that the service team office was closed and wouldn't open until 8.30am the next day.

The only number I could get through on was to your sales department where I spoke to a Max White, I explained my situation but Max explained back to me that the service team had gone home. I explained my car had passed, I had paid for everything but I wasn't happy that I hadn't received a call from anyone to tell me my car was ready to collect. Max explained he would phone one of the service employees on their mobile to see what he could do. On his return phone call, Max explained that he could let me pick up my car but apparently he was told that your service team had tried to contact me. I explained to Max that I had received no calls, I could prove on my call logs and that I was not happy and was putting a complaint in.

Max was polite, understanding and helpful and he is a credit to your company.

I received no calls from your service department (if I can receive a text message, surely I can receive a phone call). The texts messages received, yes there are informative but if we cannot reply to the message sent, what is the point of having the options on the screen.

Everyone I spoke with were so friendly and helpful. Great experience from making the initial appointment, to the test drive, to negotiating my deal right through to the handover. Simple and stressfree from start to finish. Love my new car.

It was the first time of buying a new car. The experience was made super easy and helpful by very helpful gentleman, Brad. Brad was very knowledgeable about all aspects of the sale, finance and after sales. For the amazing deal, he secured for us, I would be definitely visiting them with my custom.

Worst dealership I have been to in 30yrs of driving. No one wanted to deal with us when in showroom, then when we finally got someone he sat us down and said I will get someone, but after a while no one came and he was just sat in an office on phone drinking coffee. So we walked out and bought a vehicle from KIA down the road.
Further to the reply why would you have a record of my visit when no one there was interested in dealing with us.

Great experience with Calvin @ Cars2 GEELY

Went above and beyond what I expected. Service with a smile even though Lewis worked late to accommodate my needs. Would recommend to anyone to come give them a look

After buying 9 new cars and getting them sales for 5 more new cars I am now dun with them the customer service as got bad and thay can’t even give you a price on your car without asking lots of stuff and want to show you other cars and not one you want what a waste of time will not be going back agen

Great experience, friendly staff dealt with Lewis and he was great

Bought a car from them. Turned up to collect and was pointed out two dents. They agreed that they’d pay for a local repair (so that I could take the car - I live 180 miles away). Got quote - they went back on their promise leaving me a £1k problem. Terrible company. Do not buy a car from them.