Carrefour España Reviews 

Do not waste your time trying to buy anything online with this bunch of clowns. You will NEVER be able to check out and pay, it's literally a joke and has been for over one year. Tried multiple times to use the website and it's the same every single time - technical issues. Complete and utter joke of a service.

'Flexible' returns are not possible. Customer service is meant to frustrate. Purchased a mixer that was misidentified on the website. When we tried the first time to return it, we were told we needed a printed factura. We had one on our phone, but no one would print it due to 'data protection' (whose data? Everyone already had all the data!). Went back a second time and was told we couldn't return with the boss being these and he's only there during working hours, so I would have to take time off work to return it. Tried to use the online return, and no one contacts us to create a pick up time. It's been a week now and we still have this mixer in our house. Workers were rude to us, no one wanted to be helpful. We ended up going out of our way to purchase this week's groceries elsewhere because just being in the store made me physically sick.

On 11/11 I online ordered a dishwasher, paid 258 €. Because I need to use a postal office box, I could use a friends address for the delivery. The track&trace info doesn't give any information, it was not able to follow the delivery or get any info on the delivery date. Unfortunately my friend wasn't home 2 times when they tried to deliver. I provided mine and my friend his phone number for the courier service to contact us, but nobody did. Now my dishwasher is gone and my money too. I contacted Carrefour several times to ask where my dishwasher is, if it will be delivered again or if I can pick it up somewhere, but Carrefour refuses to answer. They have my dishwasher, my money and not a single respons anymore. I never thought a company like Carrefour was engaged in such unfair practices.

Ordered 165 euro in groceries from Carrefour, and they never arrived. The website said "on their way will be delivered between 10am-12pm" until 9am the next morning when it switched to "delivered". I tried to contact them 5 times, and was ignored every time. I am out 165 euro and have no groceries. My guess is the delivery people stole the stuff, or they just never bothered to send it. So shady!

I wish I had read the reviews here before purchasing online. Goods were a week late. When they did arrive one was broken the other three defective. Carrefour don't respond to my messages and hang up the phone when I call! Opened a PayPal case, they will refund me but I have to pay for the return to a Carrefour warehouse 500 km away at the cost of 165€
163€ out of pocket!
AVOID!

Ordered a gazebo online .es 5th june which we paid with the pass card which I am glad I did as still no gazebo! I have rang, sent emails and nothing. Dont know what to do next. Locked out of carrefour pass ! and I have also tried ringing them.
Frustrated and annoyed 😡

Tried to order online, total fail, asks for impossible phone numbers and freezes up unable to complete transaction, Onward to Amazon? Edit: although the website gave no indication that the process was finished, my credit card was billed, and my goods arrived 2 days later.

I have seen people with cancer more helpful than the staff in this store. A total disgrace where their favorite word is NO. I went into this store with 15,000 euro to spend and never have I experienced a store that are not interested in helping or selling you an item. Such a nice store with products but the whole staff need sacking from Management down. A total disgrace,

He visto personas con cáncer más útiles que el personal de esta tienda. Una desgracia total donde su palabra favorita es NO. Entré en esta tienda con 15,000 euros para gastar y nunca he experimentado una tienda que no esté interesada en ayudarlo o venderle un artículo. Es una buena tienda con productos, pero todo el personal necesita ser despedido de la Administración. Una desgracia total

We ordered a sofa over a week ago online. We phoned and asked when we were going to receive it. We phoned 1 lady.. she didn't have a clue what was happening after keeping us on the phone for 20 mins she said that the product isn't in stock and offered our money back. After explaining that it was in stock when we ordered she said she would email another department and find out what's happening so we have to wait another 24 hours for an answer. We asked to speak to her manager. She said he wasn't at work, so we said we would wait until she could find someone who can help us. Within seconds her manager got on the phone. Offered our money back. Again we refused. We just want our sofa and the date it will arrive. He said he would find out and phone us within 30 mins. We didn't want to get off the phone but basically he wouldn't speak to us anymore. He gave us his name as Fernando.
We waited an hour. We phoned again. Apparently there isn't a Fernando that works there !! (Shock!!) We spoke to a.man.. who again had no idea... then he passed us on to.another woman. She was pleasant. But didn't know when we would receive the item and said we would have to wait 24 hours until she got an email from another department. Basically it's theft and fraud. To sell something they don't possess. There is no accountability, no one person to contact. We were passed from person to person. Next time we will buy from.ikea or amazon. Bad bad service!!!

I have tried to purchase a new TV from Carrefour on line. They promised delivery within 5 to 7 days. We are now at twelve days and I have just received an email asking for an alternative phone number! My address on the invoice is all correct and all the other couriers such as DHL and UPS seem to find me easily. I cannot get through on either their phone line or website. The emails I send back to them keep getting returned.
Awful service. I should have used Media Market and probably will do once I get my money back!>
I would have given zero stars if that choice had been available.
Intenté comprar un nuevo televisor de Carrefour en línea. Prometieron la entrega dentro de 5 a 7 días. ¡Ahora tenemos doce días y acabo de recibir un correo electrónico solicitando un número de teléfono alternativo! Mi dirección en la factura es correcta y todos los demás correos como DHL y UPS parecen encontrarme fácilmente. No puedo comunicarme ni con su línea telefónica ni con su sitio web. Los correos electrónicos que les envío siguen siendo devueltos.
Pésimo servicio. ¡Debería haber usado Media Market y probablemente lo haré una vez que recupere mi dinero!>
Hubiera dado cero estrellas si esa opción hubiera estado disponible.

Mis padres muy mayores llevaban esperando el pedido de cosas muy necesarias que no recibieron en el día que llegó.
Cuál es el punto de hacer pedidos con dos semanas de antelación si no van a tener lo esencial. Ellos son grupo de riesgo y se van a exponer a salir porque necesitan lo que el pedido no trajo.
My very old parents had been waiting for the order of much needed things that they did not receive on the day it arrived.
What is the point of ordering two weeks in advance if you are not going to have the essentials. They are a risk group and are going to be exposed to leave because they need what the order did not bring.

I've been travelling to Spain several times a year for over 15 years and now I'm living here. When I first came to Spain I thought Carrefour was cheap because it wasn't as expensive as most Irish supermarkets.

Our mailbox is littered regularly with magazines/brochures of all the latest deals from Carrefour. I haven't shopped there for a while as I find them very expensive in comparison to Mercadona, Lidl, Aldi etc...

Anyway, the latest magazine was stuffed with amazing 2 for 1 offers and buy one get the second 50-70% off!!! Amazing I thought. We'd head down and do a big shop.

We enter Carrefour in Murcia and see the offers plastered all over the shelves. After more than 1 hour filling the trolley with these 2x1 offers and buy one get 50-70% off we get to the till. The lady clocks up the items. We placed all matching items together so we could watch the items cancel the second or discount the other item..... beep, beep, beep.... the number keeps going up and we get the final bill. €192 in total. About €60 more than we expected. We asked why the items had not been discounted and she replied that we had to be in the Club and that the refund would be credited to us by post in a few weeks to a month!!!!

So it wasn't 2x1 and it wasn't buy one get 50-70% off at all. It was a pay in full and we'll send you a credit note that you can only spend in Carrefour but not use against any promotions or offers.

Call it what you want, but this is a scam and just one of many ways Carrefour ripoff their customers.

The only satisfying part was taking all the items out of the trolley and placing them back at the till and walking away, cancelling the transaction.

Never again.

I will never buy something online again from Carrefour.es ! WHERE IS MY PACKAGE I bought on 3/1 after seven days still nothing and on the website stands 3 days ...

I have chronic pain and two prosthetic hips. We tend to avoid big stores because there is nowhere to rest. Lat week we decided we really must visit our local Carrefour (Cala de Moral, nr Malaga) for our turkey and other Christmas treats.
To my delight they had introduced several spaces with a bench or a couple of chairs throughout the store. It meant I could complete the shop with my husband, taking rests as needed. I spoke to several other people resting there and they were equally pleased.
Well done Carrefour, muchas gracias.
On another point we were hoping for an English speciality and asked an assistant. We speak Spanish but didn't know what this (mincemeat as in mincepies not carne picada) is in Spanish. They produced a translator and asked us to type in the words, then tried looking for pictures. So helpful.
And we were very pleased with the turkey and produce we bought as well!

Tengo dolor crónico y dos prótesis de cadera. Tendemos a evitar las grandes tiendas porque no hay dónde descansar. La semana pasada decidimos que realmente debemos visitar nuestro Carrefour local (Cala de Moral, nr Málaga) para nuestro pavo y otras delicias navideñas.
Para mi deleite, habían introducido varios espacios con un banco o un par de sillas en toda la tienda. Significaba que podía completar la tienda con mi esposo, descansando según fuera necesario. Hablé con otras personas que descansaban allí y estaban igualmente complacidos.
Bien Carrefour, muchas gracias.
En otro punto, esperábamos una especialidad en inglés y le preguntamos a un asistente. Hablamos español pero no sabía qué es esto ( como en mincepies no carne picada) en español. Produjeron un traductor y nos pidieron que escribiéramos las palabras, luego intentaron buscar imágenes. Muy útil
¡Y también estuvimos muy satisfechos con el pavo y los productos que compramos!

The Carrefour downstairs from my apartment in Madrid is so convenient. They have a fantastic orange juice machine that I buy a bottle every morning.

Worked for me. Ordered furniture and it was delivered quickly.

Con Artists, be careful read the display tickets carefully. The are written and placed in a way to deceive the customer. Offers are not what they seem. Waste of time collecting points with loyalty card as they also have use by dates and hidden conditions

We are Danish citizens living in Cala Dor, Majorca.
In May we bought a coffee machine on Carrefour's website for delivery to our Mallorca residence.
We have never received the coffee machine, we have tried to write to Carrefour several times, they simply refer to the transport company which is impossible to contact.
Carrefour has deducted the amount for the coffee machine in our account.
Recently, a Spanish friend tried to contact Carrefour, Mallorca, without result.
We must strongly advise others not to shop on Carrefour's website.

Google translate:
Somos ciudadanos daneses que vivimos en Cala Dor, Mallorca.
En mayo compramos una máquina de café en el sitio web de Carrefour para enviarla a nuestra residencia en Mallorca.
Nunca hemos recibido la máquina de café, hemos tratado de escribirle a Carrefour varias veces, simplemente se refieren a la empresa de transporte a la que es imposible contactar.
Carrefour ha deducido la cantidad de la máquina de café en nuestra cuenta.
Recientemente, un amigo español intentó contactar a Carrefour, Mallorca, sin resultado.
Debemos recomendar a otros que no compren en el sitio web de Carrefour.

Compré una ordenador portatil online de Carrefour, llegó tarde y no fue la ordenador que compre.

Pasé por el procedimiento para devolverlo y me informaron que podía devolverlo a cualquier hiperstore de Carrefour. Intenté devolverlo a Carrefour Torrevieja y se negaron a aceptarlo a pesar de ser la política de Carrefour que tienen que hacer.

Durante 2 meses he estado llamando constantemente al servicio de atención al cliente de Carrefour con algunas llamadas que duraron más de una hora y cada vez me informan que alguien se pondrá en contacto conmigo dentro de las 24 horas para organizar la recolección, pero nadie lo hace.

Después de semanas de hablar con el servicio de atención al cliente, finalmente hablé con alguien que intentó ayudar, se contactaron con la compañía de entrega directa y organizaron la recolección para el viernes 17 de mayo. Tomé el día de trabajo y esperé todo el día. Nunca vinieron a coleccionar.

Estoy atascado con el ordenador equivocada y parece que una vez que Carrefour obtiene tu dinero ya no se preocupan por ti. El peor servicio al cliente con el que me he ocupado.

I bought a computer online from Carrefour, it arrived late and it was not the computer I ordered.

I went through the procedure to return it and was informed I could take it back to any Carrefour hyperstore so I took it too Carrefour Torrevieja who refused to accept it despite it being Carrefour policy that they have to.

For 2 months I have been constantly ringing carrefour customer service with some calls lasting over an hour and every time they inform me that someone will contact me within 24 hours to arrange collection but nobody ever does.

After weeks of speaking to customer service I finally spoke to someone who tried to help, they contacted the delivery company direct and arranged collection for Friday 17th of May. I took the day of work and waited in all day. They never came to collect.

I am stuck with the wrong computer and it seems like once carrefour get your money they don`t care about you anymore. Worst customer service I have ever dealt with.

If an option for no stars was available then I would have clicked this. Or minus! I ordered a bike for my sons 4th birthday, ten days before the date required. Delivery stated 3-5 days. After 7 days (including a weekend) I went online and went through the process of box clicking to request a delivery date. I then received an email thanking me for my request for a refund. At no time did i request a refund. I wanted to know when we would get the bike. I replied to the email and no response whatsoever. No delivery and no refund 2 days later. Sons birthday ruined. After three more emails a refund has been received but no explanation or apology whatsoever.
Thank you Carrefour!!! Never order anything online from this company