Car Parts Warehouse Reviews 26

The wrong part was delivered. Eventually, having returned the item, I received a partial refund. They deducted £3.05 postage even though I had sent a photo to prove that the part was for a later model. Emails were polite but no sign of refunding this postage charge.

We thought we was buying genuine car parts for our mini having previously bought the same parts from eBay and they didn’t work we thought with paying £66 extra for genuine parts that they was genuine, delivered quickly but there was an invoice in the parcel from the same person on eBay who had sent the original parts, so to be told they are not mechanics and the invoice was sent by mistake they tried to charge us £170.50 for parts that where being sold on eBay by another company for £104 so please be careful when buying from this company luckily we put a dispute from PayPal

I ordered a part which was listed as suitable for a specific car model. When it arrived, it was not in fact compatible.

I raised a return request stating the issue. They initially tried to say it was for a diesel vehicle as per the listing (this was irrelevant to the part); when I stated it was unfair for me to pay return postage, they said 'they are not mechanical specialists', they 'cannot take responsibility for issues with orders', and 'just a case the item does not match the description on the website'. There was no further communication when I pointed out that they were in breach of the Trade Descriptions Act so am still out of pocket for return postage.

It transpires that they copy and paste eBay listings from other sellers onto their website, then charge a premium for it - better off going straight to eBay and dealing directly with the seller while saving a fair few quid!

AVOID AVOID AVOID!!!

“Great experience with Car Parts Warehouse UK — ordered the exact rear washer nozzle I needed for my Mini. It was a genuine BMW part at good price, arrived quickly, and worked perfectly. Easy to find once I put in the exact model details and emails from them helps track delivery. Minimal packaging too. Recommend.

I ordered a door handle, good delivery. Thank you

Ordered a small part for my Ford Fiesta which arrived, well packaged, several days sooner than advised even with the Christmas post, excellent.

Exceptional service. The level of proactive communication, professionalism and politeness was an absolute breath of fresh air. Well done CPW on restoring my confidence in British customer service.

ordered a replacement wing mirror for nissan leaf and service was very rapid with item as described, in good condition and well packaged. well done guys.

Bought headlamps for Volvo V50 D5 2009 which worked perfectly and looked great.
5 star rated.

What a shambles of a company avoid at all costs. Ordered a wiper motor after 2 months of use it was blowing fuses for fun. Tried to return but no luck. Lesson learned, 1* is to much

I ordered a gear stick knob. And it had a few weeks delivery on it. Time had passed and I chased up delivery. Apparently it had been delivered the week before which I had never received. Apparently Evri had left it outside but have been unable to tell me where.
I have asked for a replacement or a refund and they said they are unable to go this due to it not being their fault. Few red flags here.
I did not agree to being left anywhere. Very disappointed. I wish I had read reviews before purchasing.
Avoid at all costs.

Ordering was fine although i got the wrong parts, returns is a joke took over a week for a return label then over 2 weeks after they had received it to be processed for refund talk about snail pace , this would put me off using again especially when i thought the right part was coming.

I ordered a Fiat Ducato hub cap, having selected "new only" on the website filter. I didn't check when selecting I had actually picked a used one. It was dirty, scratched, smelly and totally unsuitable as a decorative item.
They promptly sent me a return slip, no quibbling. However, it was 16 days from them receiving my return, to me receiving my money. I consider this unnecessarily long, and won't be trusting this company again.

Dreadful, orders wipers £14.43, they didn’t arrive, weeks later after numerous emails, they said they were lost in transit, and would send another set out, these too did not arrive, I’ve waited a month to get refunded, and they’re still saying 10-14 days. A joke. I went to Halfords, I paid £5 more , but the fitted them for free. I’m 78 and I couldn’t recommend this company

Item never arrived and then customer service stopped replying to emails!!!

Bought an angle grinder stand for £30 on ebay only to find that there were other sellers selling for £18. Informed these people they told me I could send it back under their 90 day returns policy which I will after pay delivery. This company's products are not cheaper. Don't make my mistake, shop round. If you buy and want to return you will pay. They also stated that sealy do not sell direct to the public?

Great! Quick match to VW locking wheel nut, good price & fast delivery.

Very knowledgeable and helpfull as I was led up the wrong path by a mechanic and they put everything right for my Volvo tpms sensors

Great service. Lock nut was spot on even replied on a Sunday.
Can’t thank them enough

simple to use website, valves pre-programmed to work with mini and come with full instructions on how to install. Helpful advice when I called. Dispatched same day and all at competitive prices. definitely a thumbs up.