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Rated 5 out of 5 stars

Made my first purchase from the store a while ago. Had some minor difficulties with installation, but they helped from the start through whatsapp and access on teamviewer. Always ready to help and the... See more

Rated 5 out of 5 stars

It’s always pleasure communicate and doing business with guys from CarOBD. Orders are accepted and processed within 1-2 days and come really fast.. any complaints are completed in time and I can say... See more

Rated 1 out of 5 stars

I bought a TPMS tool, reported as "in stock", with free delivery within 5-7 business days. I waited for 2 weeks and then contacted them since the order was just "processing" since then. I was told t... See more

Company replied

Rated 5 out of 5 stars

I bought an Autel Ultra Lite, delivery was super fast . The tool is an original with promised 2 year update. The contact with reseller was instantly . I can only recommend this online store, pure prof... See more

Company details

  1. Auto Repair Shop

Written by the company

CarOBD.de ist ein deutscher marktorientierter OnlineShop aus einer Hand.wir hat sich das Ziel gesetzt Kraftfahrzeug Prüfzubehör zu anbieten, die auf die grösster Teil des deutschen Kunden und deren Bedürfnisse abgestimmt sind. Wie Autodiagnosetool, Autocodescanner, Autoschlüsselprogrammierer, Auto-ECU-Programmierer, Kilometerzählerkorrektur-Tool, OBD2-Diagnosesoftware, Autoschlosser-Tool usw.


Contact info

3.7

Average

TrustScore 3.5 out of 5

84 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 40% of negative reviews

Typically replies within 1 month

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommended seller

It's rare to find an online retailer where you can buy diagnostic equipment and accessories with such excellent service and, above all, such good prices. Shipping is super fast, and every question is answered quickly. I highly recommend this seller.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Products work well and quick service

Made my first purchase from the store a while ago. Had some minor difficulties with installation, but they helped from the start through whatsapp and access on teamviewer. Always ready to help and the products works perfectly. More than great regarding service. Would recommend Carobd and i will surely buy new products from them in the future.

6 February 2026
Unprompted review
Rated 1 out of 5 stars

They advertice with cheap secondhand, but they will only sell new

On their website they advertice for a Second Hand Launch X431 PRO ELITE car diagnostic tool for EUR 309.
Read a question asked by a guy in november last year where he asked if this was available with the 2 years guarantee. The shop answered:
"Just was returned by customer ,and the second hand one still have 2years free update
But now, there is no stock for this second hand one
If you want the machine, you can get brand new one"
That worried me a bit, so I then asked in the chatbox wether this item was available? I got the exact same answer: that it was not available, but I could buy a new one!!!
Don't trust this company!

14 January 2026
Unprompted review
Carobd.de logo

Reply from Carobd.de

First of all, Peter Ingham did not make purchase on my site anymore, so his word is not trustable.Second, we add ad for our second hand machines, buy or not buy this machine mainly depend on customer request, we do not force to get . Thirdly, peter ingham write bad reviews for all of his purchase, so i doubt his purpose.

Rated 1 out of 5 stars

Waited 2 weeks only to be asked for more money for an unknown delivery date

I bought a TPMS tool, reported as "in stock", with free delivery within 5-7 business days.
I waited for 2 weeks and then contacted them since the order was just "processing" since then.
I was told they don't have the item in stock, and I could either pay an additional 60 EUR (40% of the original item) to get another model - or pay 25 EUR to get it delivered from China, with an unknown ETA.

12 December 2025
Unprompted review
Carobd.de logo

Reply from Carobd.de

Hello Giorgio
Firt of all, i am sorry that we do not contact in time about the order status,
Second, we are waiting for EU stock but EU warehouse stock delay again and again, so the shipment delay .
After getting exact message from EU warehouse ,we send email in time to confirm if exchanging to other tools or for refund.
All our procedure is without problems, but the only point is that i should contact in time to tell the orders status at first.
Regards
Jenny

Rated 5 out of 5 stars

Unbelievable support.

Unbelievable support.
I had a problem with the software on the PC. I got in touch with Jenny through WhatsApp, she answered immediately and the problem was solved within minutes.
Thanks Jenny.

15 October 2025
Unprompted review
Rated 5 out of 5 stars

Technical support & Honesty in dealing

I purchased a Xentry from this company. Even after more than a year of purchasing it, they still provide technical support.
I encountered technical issues twice, and they resolved them quickly. The service is smooth and very friendly.
I highly recommend carobd.de

24 July 2025
Unprompted review
Rated 5 out of 5 stars

Great Customer Support

Great Products, Great Cutomer Support. My order arrived fast and is great quality. I needed support to get my system running - carobd.de helped fast and efficent with a teamview session. One year after purchase, and a problem with the software - again full support from carobd.de --- and now two years later, again litte trouble - and again full Support from Carobd.de

Thats the reason for me to write this review --- carobd.de customer support ist just great

19 May 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Had some questions about the obdstar I want to buy.
Quick response. Made the order.
As promised delivered within a week to Holland.
They offered a additional half year of licence on the website. After a message the half year extension was added to my account.
Great service! I can recommend this shop.

3 March 2025
Unprompted review
Rated 5 out of 5 stars

Better than expected

Simple, competent, fast responding service.
Never thought it will work dispite the time difference.
The service was competent and fast in any question, product as well as any logistic.
This seller will stay preferred for the next buy.

5 August 2024
Unprompted review
Rated 5 out of 5 stars

PCM tuner

I bought the PCM tuner. The support activated it for me and installed the drivers via Teamviewer and always helped me immediately with any questions I had. I can only highly recommend this site, it's very helpful and very nice.

2 July 2024
Unprompted review
Rated 5 out of 5 stars

Bought Foxflash

Bought Foxflash, order arrived in fast. Device did not work - problem with serial no.
With the help from tehnical support problem was solved in like an hour.
Super pleased, great support!

14 March 2024
Unprompted review
Rated 5 out of 5 stars

I bought a Star diagnosis c4

I bought a Star diagnosis c4, evrything works.But I got a problem a couple days ago (im not the best with computers), then I contacted the support and in Realtime with Teamviewer they helpd me. :) Im realy thankfull for this fast support.

31 January 2024
Unprompted review
Rated 5 out of 5 stars

the highest possible recommendation...

I bought a diagnostic device from the company, but the software was separated from the hardware, which had to be paired. The communication and IT work by the company's employees was outstanding, which means fast and professional. What's more, they also did work that they were not required to do, since I personally and unprofessionally complicated the whole process for them. That's why they deserve the highest possible rating, and I highly recommend the company and its employees to everyone. I am sure that you will not make a mistake, and your needs will be solved quickly and efficiently.

1 November 2023
Unprompted review

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