carmen-products.co.uk Reviews 

My Carmen hair straighteners were a gift I had trouble registering for the extra2year guarantee. I contacted Diane at customer service and she sorted it out for me straight away. Thank you Diane 😊

Excellent communication from start to finish. My hairdryer was a gift and on opening it up I found the nozzle was missing. I got in touch and Holly was very quick to respond. Advising the nozzle was currently out of stock but stating when I should get back in touch. Nozzle promptly arrived and I'm trilled with the results. Quickly dried my hair and less frizz that my current hairdryer. Excellent service.

I purchased a hairdryer a few days ago and their was no nozzle in the box, and as it was the last one in the shop I thought I’d email Carmen directly to ask come they send one out, Absolutely first class communication from Diane at Carmen, so fast to answer and hopefully a nozzle on its way to me. If only all companies was so helpful and efficient, thanks Diane👏👏

I'm not sure where these 5 star reviews for customer service are coming from. As other reviewers have said it seems impossible to get a response so the warranty is worthless.
One product (rechargeable hot water bottle) arrived faulty and I wanted a simple exchange but despite messaging via the website as instructed I got nothing.
Products might be fine and maybe customer service is ok if you get a response but my experience was tumbleweed so I returned to Amazon and am thankful I didn't go direct.

Very helpful and friendly advisor, Holly. What an example of how things should be done. Well done and thank you.

used this carmen hairdryer in a air bed and breakfast thought it was so good both my friend and i bought one !! really effective dryer ,very cute looking with great colours , would thoroughly recommend . well done Carmen

Courtney from the Carmen product range was so helpful and speedily remedied a problem of a faulty heated blanket controller that had stopped working. she made the experience quite easy to navigate and get resolved...many thanks to Courtney

I have a rechargeable hot water bottle that was 18 months old and was not heating properly and appeared 'bloated'. I thought i had registered for the extended warranty but could not find the paperwork. I contacted Carmen explaining the issue and asked them to check about the warranty. I had a very prompt reply from Diane at Customer Services with apologies and offering a replacement item. This was no hassle free experience, and I am now just waiting to receive the new bottle.

I purchased a 2200W HAIR DRYER model c81231COP,I bought it in my local Tesco Store in Belfast. Got it at a great price only£11.00.It is great.I like it because its light weight and easy to use.Im so pleased with results after drying my hair with it.It also is compact enough to take on holiday.I highly recommend this hairdryer!!

A very quick response to my faulty product from the service team at Carmen ,from the moment of complaint to my replacement, it took less than a week to resolve. From an initial telephone call and a few subsequent email communication's everything was sorted in a professional manner.this is why I always prefer to buy British where possible, if any issues after sales are available.(and will be handled quickly). Thank you Carmen.

This company don't seem to have a computer as they never reply to emails.
Customer service nil

⭐⭐⭐⭐⭐
Skeptical first, but it’s an amazing product. I was gifted this in the large size for Christmas,
Love this Carmen rechargeable hot water bottle. So much safer than using boiling water and it stays hot for ages. Super convenient to just plug in and go. Would definitely recommend!

Easy i to use and light to hold

Was very dubious about a rechargeable hot water bottle, but after just one use, I am completely convinced.

5 hours is the stated expected run time and 9 hours later it was still warm in the bed. It heats up quickly and is genuinely a great product.

I've just purchased a grooming set.
So far I've not been able to understand the instructions.
I'll try again but I think I'll be taking it back.
Not impressed ar
T all
I finally managed to sort it out. The product is now fine.
Confusing instructions made it difficult.

I received “shaving machine” from them, is not actually cutting the hair but is pulling out! What a horrible machine with plastic blade! Even a toy machine will cut my beard better! I waited few days to receive it and big disappointing!

Carmen hot water bottle- faulty after 24hr use. Customer services was shocking.

I contacted customer services as this electric hot water bottle (when working was fab) would no longer charge & there was a loose item in the water that I could feel. They were just not interested at all. Very poor customer support. Lack of interest, lack of intention to help, appeared to not be bothered at all then told me I had to go back to the retailer where I got it.

This poor service has put me off this item. I will no longer purchase items from this poor company. They’re not interested in their customers. If they can fob you off, they 100% will. 1/10……………. Very very poor. I am so disappointed ☹️

I bought Carmen rechargeable hot water bottle . I had just burned myself with ordinary water bottle. When I seen this I was impressed reviews where good on look again web site it's a catalogue company. It's a sealed unit so no leaks you can over charge as it cuts of automatically when charged. It was great for a disabled person. Then I noticed when water bottle was cold on my back I felt a bit wet. Water bottle had leaked. It's happend twice now and it has 3 years guarantee on it. I want to try another one but I don't want to get injured again. Is this what usually happens or can I exchange for another one. Although I am not happy about paying a delivery charge again as this is not my fault. It's a manufacturing problem. I have since been in touch with look again catalogue they don't have any left in stock to exchange. So I am hoping you have one that works. If not I will take it to trading standards. You state on box no leakage or scalding yet it's leaking when it goes cold. When it's warm it doesn't leak. Velvet gets wet once cold. This is not good for a disabled person. I would like to try another one to see if it's just a faulty one. I have had to change myself twice now.as been wet from water bottle. If your not going to change it what are you going to do for the inconvenience of leaking twice and me having to change my clothes this is not good for a disabled person. It could be dangerous if the water was warm. According to you it's a sealed unit . You say it don't leak or scald. I AWAIT your comments and if you don't I will take it to trading standards.

Awful products from an awful company that doesn’t provide any form of instructions within its box clearly by the other reviews on here, I’m gonna get no result from emailing them and no correspondence whatsoever!

I bought a Carmen six in one cordless screaming set. It arrived today. The first head was a nightmare to get off. The second one went on easy and now I can’t get a single different attachment on the end of it and it is being returned. I’m never buying another one of their products again it’s shameful the poor qualityand bad design coupled with the fact they offer no support whatsoever don’t buy their products

Noir travel dryer supposed to be covered by extended warranty. It has a loose part inside so is unsafe to use, contacted Carmen under the warranty, they replied on the second contact, asked for details, ignored the reply and sent me a customer satisfaction survey without indicating what would happen. Didn't reply to any further emails so remains unresolved.