Car Mats Customs Reviews 

337
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Evaluating 111 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the product's quality, noting the beautiful appearance and hand-stitched details. Reviewers frequently mention that the mats fit precisely, conforming well to their vehicle's contours. Some also experienced timely delivery and found the ordering process straightforward. However, many people were dissatisfied with the customer service, reporting a lack of assistance and unresolved issues. Some reviewers also experienced significant problems with product quality and fit, noting that items were cheap, ill-fitting, or not as advertised. Additionally, several customers mentioned receiving incorrect orders or experiencing very long delivery times.

What people talk about most

Product

Consumers find product to be ambiguous, with many expressing significant disappointment regarding the fit and... See more

Quality

People report ambiguous experiences with quality, with some customers praising the premium quality, custom... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some customers expressing strong... See more

Delivery service

Users describe ambiguous interactions with delivery service, with some customers praising timely delivery and... See more

Customer service

Customers consistently note negative experiences with customer service, with many describing it as... See more

Reviews shaping this summary

Rated 2 out of 5 stars

We ordered both floor mats and front seat covers for a 2021 Mustang GT. The floor mats were great but the seat covers did not accommodate the permanent shoulder belt harness. We emailed carmatscust... See more

Rated 1 out of 5 stars

This is a SCAM. Their product is not "Signature Luxury Leather" as THEY claim, rather, someCHEAP VEGAN plastic. They operating some sham business out of New Jersey not Denmark. If the original seat co... See more

Rated 1 out of 5 stars

These mats suck. They slide around your floorboard, are cheap matierial, and just unfit to be car mats... Good luck sending them back. I'm currently going back and forth with some jerk who is asking m... See more

Rated 1 out of 5 stars

Worst company to deal with they are not in The United States so say bye bye to your $$$$ they have all these positive reviews on their website but it’s a scam!! For $250 they don’t fit poor quality an... See more


Company details

  1. Car Accessories Store
  2. Auto Accessories Wholesaler
  3. Auto Parts Store
  4. Car Equipment Accessories Store

Written by the company

Waterproof And Stain Resistant For Supreme Protection In All Weather Conditions. Car Mats Customs, 95% coverage luxury car floor mats, made to order for over +1000 vehicles. Free Worldwide Shipping. 100% Customer Guarantee. Order Now. 30 Days Money Back.


Contact info

2.9

Average

TrustScore 3 out of 5

337 reviews

5-star
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1-star

No history of asking for reviews

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2.9

All reviews

(337)

106 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

No problems with my order

Front floor mats for new Genesis G70 arrived in good shape, fit very well, look very good - match the interior design well. They are not heavy duty and may not last long, but nothing else will look this good. I think I would by again to replace if they wear out.

9 September 2025
Unprompted review
Rated 5 out of 5 stars

Perfect fit

My car mats arrived sooner than expected. They look great! Fit perfect! I didn't need to use the velcro fasteners. The mats form so perfectly. I just used the phalanges that are pre-attached. The phalanges slide under the cars interior molding.
Very happy with this product. My son and husband were also impressed.

29 September 2025
Unprompted review
Rated 1 out of 5 stars

The worst customer service ever

The worst customer service ever! No response to 12 emails, which included pictures and in detailed description of the issue. They sent the wrong mats for my vehicle and have never resolved their mistake. I even sent a letter to their corporate HQ, with no Response. I would rate them a scam outfit

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Custom mats for a 2023 Subaru WRX

I was looking for a custom car mat for my 2023 Subaru WRX and this company showed up in my search. Their website was nice, lots of information and customer reviews with pictures. They had a nice choice of colors as well. I was really interested in the fact these were a full coverage of the foot well mat. Shipping was free and fast. The mats fit beautifully and they look great. Actually, almost too nice for my type of car. I'm just trying to get used to the look but again love the full coverage.

23 August 2025
Unprompted review
Rated 1 out of 5 stars

0 Stars - Do Not Waste Your Money

I ordered “custom” car mats for my vehicle and they didn’t even come close to fitting. When I contacted the company, their solution was beyond unreasonable—they demanded that I install all of the mats in my brand-new vehicle and send them photos, as if the clearly wrong driver and passenger mats weren’t enough proof.

Keep in mind, I live in Arizona where it’s 108° outside—I’m not going to jump through hoops risking damage to my new vehicle just to prove their mistake.

To make it worse, now I’m forced to repackage these mats, ship them back at my own expense, and maybe get my $599 refunded if they decide the mats aren’t “used” or “damaged.” This is a complete scam setup.

After doing some research, it looks like I’m not the only one—they seem to have this same “fit issue” with many people and rarely make it right. Buyer beware: save your money and shop elsewhere.

27 August 2025
Unprompted review
Rated 1 out of 5 stars

Terrible place to do business with

Terrible place to do business with. First of all the mats are extremely cheap. Very thin and usually don't fit very well.
There is no customer service, they just ignore you so good luck. I would never buy from here again.

22 August 2025
Unprompted review
Rated 1 out of 5 stars

Vegan leather =Cheap Plastic

Bought Vegan leather (cheap plastic) floor liners for my new Toyota 4Runner. What a joke! Cheap plastic and doesn’t fit. They want me to jump through hoops for them to even consider they screwed up! Tried for 30 days to settle with them then complained and filed a dispute with PayPal, which PayPal denied because it had been 30 days (even tho it said on PayPal I had until January 2026)
Closing my PayPal account and will just write the $250 off as a lesson learned!

30 July 2025
Unprompted review
Rated 1 out of 5 stars

“My experience”

The trunk mats look great but they did not stick up to the back of the back seat they just flop over and don’t stay up and the side mats the cut out for the “Wheel well” was no where near the right size I tried to contact the company the day they were delivered that was 3 days ago via text and email I have not heard a response back yet

22 August 2025
Unprompted review
Rated 5 out of 5 stars

2022 Porsche Macan S

2022 Porsche Macan S. Excellent quality and fitment. Shipping receiving time was good. Added super nice touch to an already beautiful interior.

8 August 2025
Unprompted review

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