Car Mats UK Reviews 

28,259
TrustScore 3.5 out of 5

3.5

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Rated 5 out of 5 stars

I had a set of car mats that I wasn't entirely happy with. Car Mats UK were very quick to send me a free replacement. Their customer service was excellent. The replacement mats were absolutely fine.

Rated 5 out of 5 stars

Ordered a set of mats for my car. Unfortunately the drivers heel pad had worn through after 11,000 miles. Asked CarMats about any options (had already sussed out a small pad on Amazon). CarMats aske... See more

Rated 1 out of 5 stars

absolutely scam. ordered product Monday received Thursday week after. my complaint about time waiting covered by some script escuses. rubber mats smell awful, can't use. Even when they outside ho... See more

Rated 2 out of 5 stars

Car mats were poorly finished, heel rest squint. Velcro clips which are shown in pictures are 2 bits of velcro with sticky back. Nothing like pictures at all. After numerous emails, they did allow... See more

Company details

  1. Car Accessories Store

Written by the company

Car Mats UK specialise is manufacturing tailor-made car mats for a wide range of vehicles. Our factory is based in Mansfield, Nottinghamshire. We offer the customer an huge amount of choice. You can pick the colour and quality of your carpet, add a coloured or patterned trim and upto 20 characters of embroidery text. We also offer 3mm and 4mm rubber in a number of different finishes, from raised penny to checkered effect. Customers can now also order semi-tailored seat covers, these are available in heavy duty or quilted material. Choose from black, grey, navy, green and electric blue. Customise by adding a coloured or patterned trim and upto 20 characters of embroidery text. All orders are manufactured upon offer and we aim to ship orders within 3-5 working days. Please note: We are NOT associated with carmats.co.uk in anyway.


Contact info

3.5

Average

TrustScore 3.5 out of 5

28K reviews

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No recent history of asking for reviews

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3.5

All reviews

(28,259)

22 reviews in the last 12 months

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Rated 3 out of 5 stars

OK mats , that's all

Ordered the Main Dealer option for my Nissan Ariya. Service and delivery excellent. The mats I would say are OK, Are they main dealer quality, sadly very much not, they are very "board like" the anchoring points don't quite fit just OK, and at £57 I would suggest overpriced

10 December 2024
Unprompted review
Rated 1 out of 5 stars

Avoid

Avoid. Despite being told that my order has been despatched, weeks later it has not. No idea when it might arrive and to be honest having read the reviews regarding the smell, I'm dreading its arrival. Wish I had ordered elsewhere - have sought a refund.

6 December 2024
Unprompted review
Rated 5 out of 5 stars

Great mats for my new car!

The mats that I ordered for my new car are great! They fit perfectly. Although they took a little while to arrive, I received regular updates on their progress. I would highly recommend this company and will definitely use them again.

5 December 2024
Unprompted review
Rated 1 out of 5 stars

absolutely scam avoid

absolutely scam. ordered product Monday received Thursday week after. my complaint about time waiting covered by some script escuses. rubber mats smell awful, can't use. Even when they outside house still smell. offered me carpet mats instead, lol. It's a great idea. the customer wants steak lets offer fish. never again any scum companies from Facebook.

avoid. avoid. avoid.

been reported Traiding Standards, Fair Traiding and Federal Trade Commission.

28 November 2024
Unprompted review
Rated 1 out of 5 stars

These mats have a terrible smell like…

These mats have a terrible smell like burnt electrical wiring. Presumably this relates to how they were manufactured.
They have ruined the driving experience in my new car.

Cheap rubbish unfortunately

1 November 2024
Unprompted review
Rated 5 out of 5 stars

Very Happy

Very Happy ! AS always these car mats are perfect. 🤗🤗❤️
Very happy with the quality and speedy delivery for the type of product.

28 October 2024
Unprompted review
Rated 1 out of 5 stars

Jaguar E-pace mats. Poor quality

The quality of finish is horrendous.
Both front mats have flaws in exactly the same place.
No acknowledgement of fault other than “send back for a refund”!

Shame as service in ordering etc was 1st class!
But . . It’s all about the quality of finish!

1 November 2024
Unprompted review
Rated 2 out of 5 stars

Bought a boot liner for a Seat Leon…

Bought a boot liner for a Seat Leon estate. Beautifully made. Picture on the Seat Leon page on their website showed an estate which is what I wanted so I bought it. They delivered a bespoke liner for a hatchback. They say on their website in small letters that the photo is for illustration only so beware. I’ve spent £400 on a product I can’t use and they won’t accept returns. Great product but…

29 October 2024
Unprompted review
Rated 5 out of 5 stars

Great quality, fit and delivery

Swift delivery and great to be able to put my car registration number in and be directed to the mats to fit my car. Great fit and good quality even though I ordered the cheapest mats. Very competitive price too. Would definitely use again

16 October 2024
Unprompted review
Rated 5 out of 5 stars

A perfect fit for my ID3 and the “…

A perfect fit for my ID3 and the “ super” version, which I think I had were as good if not better than VW ones costing three times more.
I have no hesitation in recommending this supplier and received good communication from them regarding my fitting concern which was addressed before manufacture and dispatch.

11 October 2024
Unprompted review
Rated 1 out of 5 stars

Didnt fit - Bad Experience

So, ordered some mats thinking they would be the correct ones on there website, there was no Reg check but only 2 options for my car & because my car was a 5 door & the other option was a 3 door & they were slightly cheaper than another website & local, I thought why not.

The ones I had that were badly worn didnt quite fit that great either so thought the shape looked like it was gonna be perfect......

They arrived & didnt fit properly,
Then they tell me they cant take the others back but if I want to order "these ones" (for a 3 door car) we can give you 10% off, so not only was I £55 down & some mats that dont fit properly, but they wanted me to then buy some more off them, which bare in mind I cant send back if they dont fit, so effectively they could take £100 from me & I cant do anything about it if the second set dont fit.

Absolute Joke..... Use a different company if I were you thats got some kind of customer satisfaction & will help get a solution for something so simple.

Its a car mat company.... its not like they cant resell them, I didnt have my name spattered all over them either, just the edging was coloured.

I wont be using this company again thats for sure.
Plenty more to choose from 👍

5 October 2024
Unprompted review
Rated 2 out of 5 stars

I am impressed with the fit of the new…

I am impressed with the fit of the new rubber car mats however I don't think I can use them because the smell is so strong it makes my eyes water. I may have to leave them outside for a couple of weeks to see if that helps. I would buy the cloth version.

6 October 2024
Unprompted review
Rated 1 out of 5 stars

Poor quality, wrong mats & refund issues

Mats came wrong for my bmw x6 which I bought on eBay from carmats, then I had to send them back to get my refund on top of that when they refunded me they didn’t refund all my money, absolutely disgusting service even though it was not my fault, also the mats are your cheap Ali express stuff

19 February 2024
Unprompted review
Rated 5 out of 5 stars

This company is an outstanding example…

This company is an outstanding example of how a British company can offer products of a very high standard. The customer service is second to none.
I have purchased mats for different models of cars from them and they always are a perfect fit.

26 September 2024
Unprompted review
Rated 1 out of 5 stars

Expected to be delivered on Friday

Expected to be delivered on Friday, as stated on their website. It's sat and no delivery, it's not even being processed yet, when I checked the delivery status. Miss leading won't be using them again.

28 September 2024
Unprompted review

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