WOW both times I had a bad experience
WOW both times I had a bad experience. The 1st time as a new patient they sent a link to my phone to fill out the paperwork. Now I am a disabled senior & it is not easy going to look for the answers they required & back to the form, over & over again. This is something that should be emailed & done at my leisure. Then they upsold me some service that my ins did not cover. Fast forward several months, I went in for a cleaning & they tried to up sale me again & I said no I just want what my ins covers. Then she says it's $110 for today. The Hygienist about the same time called me ito the room to start & I informed her I dont understand why I was charged. She kept saying the code in your record says you need special treatment. I asked who put in the code, she said they did. I said I dont care about a "code" I just want a cleaning that is provided by my ins & she said oh we cant, its too early, you would need to wait a few more months. I got up, asked for a refund & left the office, never to return again.