CarHop Auto Sales & Finance Reviews 

To anyone who is looking to buy a used vehicle I recommend you stay away from CarHop they will definitely get you financed. they were definitely fix car if it breaks down. what they don't tell you is it's your without a vehicle they don't do loners and when I inform them that my car has been in the shop three times since I bought it in February now it's back in the shop For transmission. When informed that I did not want the car back I was told it would be a repo on my credit I asked them to trade the car in for another vehicle guess what guys they don't do that so just be aware once you sign that contract that car is yours no matter what and yes they stand behind her 18 thousand mile warranty but what happens after that 18,000 miles it becomes your problem what makes no sense to me is why they would continue to dump their money into a vehicle knowing that it has definite problems. They wont take care of their customers in the right way!.Even when you offer to pay more for the different vehicle. Okay what I do now any suggestio

They sold my daughter a real piece of junk and she was in desperate need of a car her and her new baby because of a domestic violence situation she had up and leave her home and what's worse is the lady at CarHop new the situation and she just took her from a bad situation to a bad situation with the deadly car the car that they sold her the battery was half the size it was supposed to be we had to replace it her tires were not all the same size several missing fuses just did an oil change and it's black coffee that came out of it it pulls to the right my daughter and her baby are in serious danger of this car please anyone everyone do not buy a car from these people they just might end up killing you these cars there are dangerous severely dangerous they don't care about you your kids your mother your brother your sister anybody please everyone do not buy a car from these people they're worse than Herbie's look what happened to them let's pull together and make the same thing happen to CarHop

I went to Carhop to purchase a vehicle in November 2018 and have had nothing but problems ever since. The first day that I had the car (should have been my first warning right there) my check engine light came on. I called the location where I purchased the vehicle from and was told it was “probably just a loose gas cap” and that if I was concerned about it I should take it to a “Carhop recommended shop”. Ok no problem, except there are only two recommended locations (neither of which are near me) and I had to schedule an appointment at least a week out..during work hours. Should I also schedule an appointment to breakdown on the side of the road? Or does that have to be at a recommended location as well? While I did agree to an auto loan with almost 20% interest because I am a scumbag with subprime credit, I actually have to be able to go to work to pay for this car. I instead decided to get a free diagnostic from a local auto parts store which stated that my oxygen sensors were bad, which are not covered by the very limited warning..ok fine. Winter came quickly..I blew 2 tires in a matter of 3 weeks because of sidewall cracks..not covered by warranty-ok fine. Went to get oil change in December and was told by shop that my brake pads were worn down to almost nothing, I was leaking oil because of missing oil-pan bolt, and had a front wheel bearing that was in such bad shape that my vehicle was unsafe to drive. I was handed an estimate for repairs to the tune of $2000. Not covered by warranty..ok..FINE. Called to speak with the branch manager several times and was told she was “out of the office due to a family emergency”. Next, I spent all winter getting into a bitterly cold car with leather seats because when I bought the car I only received 1 key and no remotes...ok fine. I purchased new key fobs online and programmed them so I could use the factory remote start/power lock functions. The remote start is disabled by the dealer due to a GPS/ignition interrupter being put on my car. (Which I suspect is why I have a bad turn signal lever that flashes my brights at people ever time I signal to turn) Ok-fine.
Needless to say, I got a little behind financially and missed a payment in March. I made a payment arrangement to take care of past due amount, a few days later I was getting calls at my work and the following Monday (several days after making payment arrangement) my car was remotely disabled. I called the finance department immediately and asked why, and they told me it was done automatically by a computer that didn’t know I had made payment arrangements. I was about 20 miles from my house when my car was disabled. I was able to get my car turned back on after about 15 minutes once they saw I had made payment arrangements. I have made every other payment on time since, but that didn’t stop them from sending me a notice of “right to cure and repossess” I again called the finance department and asked why they were threatening to repossess when I was making my payments and upholding my end of the agreement. I was told that I shouldn’t take it personally because they were just protecting their assets. Ok, fine. I also discovered recently that my air conditioning doesn’t work, which of course is not covered by warranty. So I get to sit in a hot leather death-trap of a vehicle and drive back and forth to work just so I can pay off a loan for over twice the KBB value. So I get to make the constant choice of whether to fix the problems on my vehicle which I already can’t afford and making my payments on time so my vehicle won’t be disabled. I need to be able to get to work to make my car payments and I need my car to be able to get to work. Another interesting fact I should mention is that you can clear any trouble lights on the vehicle by simply disconnecting the battery for a few minutes, which is what I suspect they did before I took possession of the vehicle. They go away for a short while but they eventually reappear.
This is BY FAR the worst consumer experience I have ever had in my life. This company preys on people who have had setbacks and have made mistakes and as a result have less than great credit. I made the choice to accept a loan agreement with higher payments because I was willing to pay more for the piece of mind of not having expensive repair bills and worrying if my car would get me around safe. Now I have to worry twice as much.
I will never, ever recommend this company to anyone and will share my bad experience with as many people as possible so they can avoid being in such a stressful and trapped position. Carhop is dishonest and takes advantage of people during difficult times in their life.

DO NOT DO BUSINESS WITH THIS COMPANY, YOU WILL DEFINITELY REGRET IT LATER.

The carhop on Havana in aurora,co is some bs my sister bought a car from there 2 months after getting the car they cut her car off for non payment but she did make payment after show them bank statement and conformation number ther still did want to turn car back on

Carhop off of 3408 William pen highway are great people. thoes girls sorted all my frustrations & questions took their time with me. And was no rush. I love my new car so far, thanks so much Dotti & Rachael manager of monroeville carhop!

Guaranteed junk cars that will need a high dollar amount of repair because the so called "warranty" is absolute junk as well. Do your self a favor and save your money. Buy from another dealer or private party. $10,000 bucks seems like a ripoff for the cars that these folks are selling at a payment of $88 bucks per week. You can get a much nicer vehicle for the same money without the worry of it breaking down and needing high dollar repairs shortly after you take delivery. I dont recommend this business.

Absolutely Love carhop. Super friendly staff that will go the extra mile to help you purchase the right vehicle..

I just bought my second vehicle from CarHop in Lakewood Colorado. This dealership is outstanding in customer service. They made my experience so fast and easy. It took the stress right out of it! They got me in a great car! I recommend this dealership to anybody who would like to quickly buy a reliable, affordable car without any hassle...these guys are awesome!

Wasn't approved due simply to the fact that I've only worked @ my current place of employment for approx. 5 months. Seriously? Wow. That seems a little weird to me. My income was definitely high enough to afford a decent car payment. I was told to 'come back in 90 days' when I have longer employment history. They wouldn't do business w/ me & my wife otherwise. That will be one month after our daughter is born & we already desperately need a vehicle. Nice...

This place is a rip off. They’re like thieves. I paid over 8000 for my car and when I looked up the blue book value it’s values under 2000. I’ve tried to trade in my car and they give me the run around. I’ve had nothing but problems with my car since I’ve gotten it. DON’T GO HERE! There’s other options. They won’t help.

I’ve had a rough time with my vehicle, it seems as if they are taking advantage of me because I don’t understand to much of the mechanical issues ive had since I purchased the car, AAmco had worked on my vehicle for 27 days, however it had a couple issues at first then AAmco employees had said that they had to fix my The key ignition . Which my car had been there a total of 27 days . When I finally got my car back it had absolutely no gas, windshield wiper was broke and they burned 500 miles in it . Please understand my frustration I work hard to but my car and it seems like my worst nightmare. Now power stirring is out to to wear and tear. Back window was already broke when I got it, my turning signals sometimes don’t function well . I have to pay outta pocket because the warranty doesn’t cover any of those parts.

This rating that you are seeing is not for carhop this is the dirtiest place and very bad customer service ever. The cars break down within days of driving it off the lot. Then they have contracts with companies like pep boys who try to help but because of the fact that car hop has up to two weeks before they send payment for your car to get repairs done you’ll be done lost your job. Please just use Uber or Lyft don’t mess up your credit dealing with them. They probably had there staff write them other ratings

Nataya was amazing she got us in and out in record time and has go e out of here way to make sure that my car is in tip top shape. Will definatly be going back for future car purchases

This is the worst company I’ve ever dealt with. All they do is screw ypu over with over priced cars and the cars break down shortly after with no assistance in fixing. Their warentee is not worth it nor is doing business with them.

Had the worst experience.the carhop on Havana they told me to take the car in 2 a shop took the car to the shop that they said they won't pay for anything ans now I have to pay for everything. All there do there is tell lies. If i was you would not buy a car here there all lies

Rehan was very friendly, helpful and knowledgeable. Makes lovely tea too!

Showed up in a taxi cab with my son and his car seat....the staff there did everything they could to get my son and I approved and back on the road........... Overall great customer service....No one works harder to get you approved like Car Hop....thanks Duluth Car Hop...

I walked in to carhop April of 2016 with very bad credit.Not only did I drive away in the vehicle I wanted but I was able to pay it off in 999 days, when I got sick and had to have surgery they worked with me until I was able to get back on track, a few days ago they call me to tell me I am eligible for an upgrade end I ended up leaving with 2 vehicles. Super friendly & professional staff. I was able to get my credit well over a 600 just by making my payments on time. If you need to build your credit and are in need of a vehicle you can't go wrong here. Go talk to Andrew & Chris at the Carnegie location in Pittsburgh

The salesman Tony was professional but that was the only positive thing I can say about my experience..
1) There was only one salesman on duty so there was A LOT of waiting.
2) Carhops policy is they only show you cars they want to show you. They will only present 2-3 cars for a test drive. Most of what they showed me were cars with issues(cars with huge dents and other issues)
3) The car I drove away has small issues that I now have to deal with.
Do yourself a favor and DO NOT shop at Car hop. It was the worst dealership I have ever been to.

We first went to Car Hop in 2015 here in Seattle Washington on Auora Ave . We had 100.00 bucks between us and they approved us . We were shocked as my credit was really bad. We drove off the lot that day in a 2000 Dodge caravan. It drove great . We went back and traded it in for a 2006 Buick Rendezvous after a couple of years . 3 days before Christmas 2018 smoke started coming out and we had it towed to their mechanic. We needed the engine replaced along with the radiator . Car Hop paid all but $ 250.00 of the bill. My partner has been on a medical leave of absence from his job and money is really tight . The manager Jeffery asked how much we could afford and $250.00 was it . I really like this location ,they have good people. You know I read some reviews that were neg everyone is entitled to their opinion. I'm happy with Car Hop.