CAR FROM JAPAN Reviews 

464
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 335 reviews, reviewers overwhelmingly had a great experience with this company, highlighting smooth transactions and reliable support throughout the entire process. Customers frequently praise the helpful staff for providing exceptional communication and patiently guiding them step-by-step through overseas vehicle purchases. Many consumers note that the purchased cars and trucks arrive in wonderful condition, matching the provided online descriptions and photographs accurately. Some reviewers were not happy with occasional vehicle discrepancies, such as modifications made after photographing or missing items upon delivery. A few people also mentioned encountering unexpected mechanical issues or administrative delays that slightly complicated their importing journey.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting that vehicles arrive matching... See more

Service

Users describe positive interactions with service, highlighting an efficient and seamless vehicle importation... See more

Staff

Consumers find staff to be positive, highlighting their helpfulness, responsiveness, and professional... See more

Customer service

Reviewers express strong satisfaction and appreciation regarding customer service, highlighting responsive... See more

User experience

People report positive experiences with user experience, finding the overall process to be exceptionally... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Buying a private car first myself unseen from Japan was a bit of a risk to take but I'm very happy with my car. The process from committing to buy to collecting my car, registered and made UK-r... See more

Rated 5 out of 5 stars

Bought my second vehicle from them, Jun was always there for any questions, buyers need to factor in when buying, the process takes quite a few weeks to put the export paperwork together before the c... See more

Rated 5 out of 5 stars

My entire buying and importing process went as smoothly as I could have hoped. Car From Japan took care of everything for me in a very timely manner, answered every question I had, and helped with eve... See more

Rated 5 out of 5 stars

The assigned agent (Amy)was super responsive and more importantly, helpful. The car looked great on their site and better in person... I've never bought a used car this clean. The Japanese really do k... See more


Company details

  1. Auto Market

Written by the company

CAR FROM JAPAN is the leading online used cars marketplace in Japan, where you can buy a car directly from Japan and get it delivered to your nearest port. Your satisfaction is our 1st priority. Out of the 80,000+ customers we served so far, achieving a 97% customer satisfaction rate. Every year, we export cars from Japan to 50+ countries. We are grateful for the trust and continuous business from buyers all over the world. We have 100,000+ cars available with pictures and detailed information shown in our website. You can compare spec, prices, condition and find the best car for you!


Contact info

4.9

Excellent

TrustScore 5 out of 5

464 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(464)

321 reviews in the last 12 months

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Rated 1 out of 5 stars

Purchased a 2018 Subaru Levorg from…

Purchased a 2018 Subaru Levorg from them, paid extra £150 for parcel shelf as missing arrived with 2….wheels had been swapped as the tyres changed brand…. Lots of damage to the car - did not accept liability or help to claim- paid for a engineers inspection to be advised you don’t get a report (that would have picked up on these issues and the faulty brakes) so if you do use them beware the insurance and inspection charges are a scam- also before purchasing beware they will send you vouchers etc and if you don’t use before purchase they will not honour there promises

26 January 2026
Unprompted review
CAR FROM JAPAN logo

Reply from CAR FROM JAPAN

Dear Wayne Coxon,

Thank you for taking the time to share your feedback.

We are sorry to hear that the vehicle did not fully meet your expectations after arrival.

From the moment your concerns were raised, our team remained in close contact, reviewed the matter carefully with all related parties, and continued supporting you throughout the process, including arranging compensation as part of the final resolution to help address the issue.

At Car From Japan, we always aim to stand by our customers when unexpected issues happen, and while we understand that this experience was disappointing for you, we hope future customers can also see that we remained responsive, involved, and committed to finding a fair outcome.

Your feedback is valuable to us and helps us continue improving both our service and communication.

Car From Japan - Customer Service Team,

Rated 5 out of 5 stars

Excellent service before and after delivery.

I was very selective with the vehicle I purchased. While it took some time to find the perfect vehicle for my needs, a 2022 BMW 218i Tourer, my consultant, Jun, stayed engaged and patient throughout the process. After deliver follow up from Charlie was also top notch. I plan to use Car From Japan again in the future without hesitation.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

I needed a reliable work truck

I needed a reliable work truck, something that can do remodel work and hauling. I bought a nissan vanette with a 1 ton package, it literally has taken a ton down a highway with 3 dudes in the cab going 60. If you need a JDM, get from CarFromJapan. They helped the whole process and had all the paperwork ready for the DMV, they also are more than willing to answer any stupid questions you could have. I still keep the sticker on my JDM so people can just scan it and get started.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Perfect in Every Way!

We highly recommend Cars From Japan. This was our first time importing, as well as buying a car without seeing it in person or driving it first. Gotta say, we were a little nervous, and we did it because they had the EXACT van with the best camper package already installed. Plus, we relied upon their great reviews. We would never be able to find a van this perfect for us in the USA.
The van arrived earlier than expected (yay!). The condition is better than the photos and greatly exceeded our expectations. It runs perfectly and ran great the second we drove out of the Port. It was in pristine condition, very clean throughout, and smelled good. It even has new tires! Thank you Ms. Jun and CFJ! We will take good care of this beauty and she will explore much of the US and Canada.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

1987 HONDA ACTY

1987 HONDA ACTY
brilliant customer service and quick replies to any questions I had about the vehicles. really happy with my purchase can't wait for the DVLA to approve the vehicle :)

21 March 2026
Unprompted review
Rated 5 out of 5 stars

very happy

bit skeptical at first obviously only heard about this company from a youtube video and im someone is very wary about things but after couple of months of googling and research got in contact and palced a order all was easy and comminucation was brilliant recieved the truck in better condition than pictured customer service is brilliant would recommend will be dealing with them again

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Quick communication, they follow up right away and made the transaction smooth. It took a few months from start to finish, but in the end everything on my Sambar worked as advertised. Great experience, I will buy from them again.

16 April 2025
Unprompted review
Rated 5 out of 5 stars

Purchase of car through CFJ

I was kept updated throughout the entire process, and I was provided all details and documents regarding the shipment of my vehicle. The car was in even better shape than I expected, and no imperfections or mechanical issues were omitted. It arrived sooner than expected and I would absolutely buy from Car From Japan again.

19 March 2025
Unprompted review
Rated 5 out of 5 stars

Super smooth process importing my…

Super smooth process importing my Sambar from Car From Japan. Website was very intuitive and the people I worked with we're responsive and helpful. I will definitely use Car From Japan again when importing my next vehicle.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

First time importer.

For a first time purchaser of an import the team did a fantastic job of making sure to keep me on track and made it clear what they needed from me and what I would receive from them.

4 September 2025
Unprompted review
Rated 5 out of 5 stars

Very happy with CarfromJapan.

Very happy with CarfromJapan.
Great communication from the start.
The whole process was very easy.
When my vehicle arrived it was in truly excellent condition.
I will definitely purchase again.

25 March 2025
Unprompted review
Rated 5 out of 5 stars

I had a great experience with…

I had a great experience with CarFromJapan. Everything from purchasing, paperwork, shipping updates and communication was the best I’ve dealt with! I would not hesitate to purchase through CarFromJapan and I recommend all of my friends and family to check them out. They even called months after the car was delivered to just check in and see how it was doing.

10 March 2026
Unprompted review

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