Vanessa at Careline365 provided an excellent service today. She patiently answered all my questions, clearly explaining how the product works. With next day delivery, we will be up and running within... See more
Company replied
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Review summary
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Drew was friendly professionally and helpful and my query was sorted out. All of your team are a good professional team and the problem has been resolved. It has been refreshing to deal with a company... See more
Company replied
When l first contacted Careline, l had a complex problem that needed to be resolved. Thankfully Carrie was on the other end of the phone. She had the ability to listen, was knowledgeable and persuasi... See more
Company replied
Ross very helpful. He went through procedure for fall detection thoroughly, which meant that vital bit of info that had been missed before in phone conversations, was covered. Sorted. Thanks Ross
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Company details
Written by the company
Careline365 supplies personal alarms to vulnerable and elderly individuals across the UK. We understand the challenges that come with ageing. As health concerns grow, everyday tasks can become more difficult—and for some, this may mean reconsidering the possibility of living independently. At Careline365, we believe that doesn’t have to be the case. Our mission is to help as many people as possible enjoy safe, fulfilling later lives. That’s why we’re committed to offering our service at the best possible price, with simplicity at its heart. Technology doesn’t need to be confusing or intimidating—it can be a powerful tool for independence and peace of mind. We’re always looking to improve. If you feel we could have done something differently, we’d love to hear from you. Please reach out to our Customer Relations Team by visiting our Complaints & Feedback page.
Careline365
Written by the company
- HELP WHEN YOU NEED IT
- At Careline365, our mission is to help as many people as possible live safe, independent, and enjoyable later lives. We understand that ageing can bring new challenges—health concerns, reduced mobility, and the need for extra support. But we firmly believe that these changes shouldn’t mean giving up on independence. That’s why we offer personal alarm services designed to be simple, affordable, and reassuring. Technology doesn’t have to be confusing or intimidating—it can be a lifeline, a comfort, and a way to stay connected to help when it’s needed most. We’re always striving to improve. If you feel there’s something we could have done differently, or if you have suggestions on how we can better serve you or your loved ones, we’d love to hear from you. Please visit our Complaints & Feedback page to share your thoughts with our Customer Relations Team.
Ordering with Careline365
Free next day delivery
Ordering an alarm from us couldn’t be easier. Simply select the pricing plan option above that you prefer, then you can add any additional products you require. We work hard to make sure that we are never beaten on price or quality. Please call us for free on 0800 101 3333 to discuss our price guarantee.
Contact info
42 Barnard Rd,Bowthorpe Employment Area, NR5 9JB, Norwich, United Kingdom
- 0800 101 3333
- info@careline.co.uk
- www.careline.co.uk
Here for you
4.6
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Sue was very polite
Sue was very polite, helpfull and most professional in addressing the issue regarding the updating of emergency contact numbers relating to my Dads Careline alarm.
Many thanks again 10/10
17 August 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you so much for your fantastic 10/10 review! We’re delighted to hear that Sue was polite, helpful and professional when updating the emergency contact numbers for your Dad’s Careline alarm. We’ll be sure to pass your lovely feedback on to Sue. Many thanks for choosing Careline365!
Nick
Very easy to obtain a solution
Very easy to obtain a solution
Sandy was very helpful
17 August 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you for your lovely feedback! We’re delighted to hear that Sandy was so helpful and made it easy for you to find a solution. We’ll be sure to pass your kind words on to her.
Nick
Really good service
17 August 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you for your fantastic feedback! We’re so pleased to hear you received really good service from our team. Your kind words mean a lot to us, and we’re delighted to have been able to help.
Nick
It was very helpful and reassuring.
It was very helpful and reassuring.
The only thing that was difficult was opening the battery compartment
17 August 2026
Unprompted review
Reply from Careline365
Good Afternoon,
Thank you for taking the time to share your feedback! We’re really pleased to hear that you found the support helpful and reassuring.
We’re sorry to hear you had some difficulty opening the battery compartment, though. We appreciate you highlighting this, as feedback like yours helps us understand where we can make things easier for our customers.
Thank you again for your review — we’re glad we could provide some reassurance and support.
Nick
Hannah was professional
Hannah was calm and kind. She dealt with our issue reliably, and professionally. Hannah returned calls when she said she would and gave answers 9nly when she had them, no opinions just facts.
Thankyou. She clearly has choosen a perfect career path
17 August 2026
Unprompted review
Reply from Careline365
Good Afternoon,
Thank you so much for your wonderful review! We’re delighted to hear how calm, professional and reliable Hannah was throughout your experience.
Her commitment to providing clear, factual answers and following through when she says she will is exactly the level of service we strive for.
We’ll be sure to share your kind words with Hannah — we’re sure they’ll mean a great deal to her. Thank you again for taking the time to recognise her!
Nick
Good efficient service
17 August 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you for your kind feedback! We’re pleased to hear you received a good and efficient service.
Providing prompt, straightforward support is something we’re always aiming for, and we really appreciate you taking the time to share your experience!
Nick
Reply from Careline365
Good Afternoon,
Thank you so much for your fantastic feedback! We’re delighted to hear that you found our service so prompt and helpful — and we love the “breath of fresh air” comparison!
It’s wonderful to know we could make your experience a positive one. We really appreciate you taking the time to share your kind words!
Nick
COULDNT HAVE BEEN EASIER
15 August 2026
Reply from Careline365
Good Afternoon,
Thank you so much for your fantastic feedback! We’re thrilled to hear that your experience couldn’t have been easier. Making things simple, smooth and stress-free for our customers is exactly what we aim for.
We really appreciate you taking the time to share your experience!
Nick
The agent Adolf
The agent Adolf was most helpful and understanding. He took the stress out of my experience, and answered all my questions
15 August 2026
Reply from Careline365
Good Morning,
Thank you so much for your wonderful feedback! We’re delighted to hear that Adolf was able to make your experience feel less stressful and took the time to answer all your questions with care and understanding.
We’ll be sure to pass your kind words on to him — he’ll be thrilled to know he made such a positive difference!
Nick
Vanessa was incredibly helpful and…
Vanessa was incredibly helpful and knowledgeable in helping me find the right alarm device for my Mum.
I feel extremely grateful in knowing she is safe at all times! Thank you so so much!! 🙏😀
16 August 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you so much for your wonderful review! We’re delighted to hear that Vanessa was able to guide you in finding the right alarm device for your Mum and give you greater peace of mind.
Knowing that you feel reassured about her safety means a lot to us. We’ll be sure to share your kind words with Vanessa — she’ll be thrilled to know how much her support meant to you!
Nick
Every body was helpful with Shannon in…
Every body was helpful with Shannon in particular
14 August 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you for your lovely feedback! We’re so pleased to hear that our team was helpful and that Shannon stood out in particular.
We’ll be sure to pass your kind words on to her — she’ll be delighted to know her support made a difference.
Nick
Drew was very patient
Drew was very helpful and understanding. He was patient when I was bit slow and made sure I understood what would be happening next and gave a rough timescale considering it was a Sunday.
16 August 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you so much for your thoughtful feedback! We’re delighted to hear that Drew was so patient, understanding and helpful throughout your experience.
Taking the time to explain what would happen next and provide a clear timescale is exactly the kind of support we aim to provide, especially on a Sunday.
We’ll be sure to share your kind words with Drew — we’re sure he’ll really appreciate them!
Nick
Carrie gaves great advice
Carrie gave great advice as to the product that would best suit our Mum. Excellent service.
10 August 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you for your fantastic feedback! We’re so pleased to hear that Carrie provided great advice and helped you find the product that best suited your Mum’s needs.
Providing thoughtful, personalised guidance is something we’re really proud of, so it’s wonderful to know you received excellent service. We’ll be sure to pass your kind words on to Carrie!
Nick
Excellent company happy to discuss and…
Excellent company happy to discuss and explain in detail all options available. Incredible service and gives 100% piece of mind.
30 December 2025
Reply from Careline365
Good Morning,
Thank you so much for your wonderful feedback! We’re delighted to hear that you found our team happy to discuss and explain all the available options in detail.
Providing excellent service and helping give you complete peace of mind is exactly what we strive for. It’s fantastic to know we could make such a positive difference!
Nick
Sue was very helpful in taking my call…
Sue was very helpful in taking my call and updating some details.
16 August 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you for your kind feedback! We’re pleased to hear that Sue was so helpful and made updating your details nice and straightforward.
We’ll be sure to pass your lovely comments on to Sue — she’ll be delighted to know her support was appreciated!
Nick
Truly atrocious customer service
UPDATE - 17 August 2026. I have provided the information requested but realistically, how many people do you have with my name trying to send the equipment back??? It can’t be that hard to find my account - you have just evidenced how poor your customer service is…..
ORIGINAL POST: Truly atrocious customer service and dreadful response times to emails and requests, plus they sent something to my old address from 8 months ago. I have been trying for almost a month now to send the equipment back without success as they have still not sent me the postage label. I do not recommend this company.
16 August 2026
Unprompted review
Reply from Careline365
Good Morning,
We’re sorry to hear about your experience and completely understand how frustrating this must have been, particularly after waiting so long for a return postage label. This is not the level of service we aim to provide, and we apologise for the delays and inconvenience caused.
We’d really like the opportunity to look into this and help get the equipment return resolved as quickly as possible. Trustpilot have requested some more information so we can locate your account so we can investigate what has happened and arrange the appropriate next steps. Thank you for bringing this to our attention.
Nick
New wrist fall alarm set up
I needed help with installing my dad’s new wrist fall alarm…I was put through to an assistant fairly quickly, Helena was very helpful, realised that the new device was still in “travel mode”, which was why I had been unsuccessful in setting it up myself. She rectified the problem and talked me through the set up procedure, so the system is now working, thankyou!
15 August 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you so much for your wonderful feedback! We’re delighted to hear that Helena was able to quickly identify the issue with the device being in “travel mode” and guide you through the setup. It’s fantastic to know your dad’s wrist fall alarm is now up and running and giving you peace of mind.
We’ll be sure to share your kind words with Helena — she’ll be thrilled to know how helpful her support was!
Nick
Everything ok
15 August 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you for your feedback! We’re pleased to hear that everything went smoothly and that you had a positive experience with us.
We really appreciate you taking the time to leave a review!
Nick
Wayne was extremely helpful and patient…
Wayne was extremely helpful and patient whilst we discussed my problem
14 August 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you for your kind feedback! We’re delighted to hear that Wayne was so helpful and patient while discussing your problem.
Taking the time to listen and provide thoughtful support is so important to us, and we’re pleased he could make a positive difference. We’ll be sure to pass your lovely comments on to Wayne!
Nick
Drew was very polite and caring and…
Drew was very polite and caring and helpful
15 August 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you so much for your lovely feedback! We’re delighted to hear that Drew was polite, caring and helpful throughout your experience.
Providing compassionate and supportive service is something we truly value, and we’ll be sure to share your kind words with Drew. We’re sure they’ll mean a lot to him!
Nick
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