Vanessa at Careline365 provided an excellent service today. She patiently answered all my questions, clearly explaining how the product works. With next day delivery, we will be up and running within... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Drew was friendly professionally and helpful and my query was sorted out. All of your team are a good professional team and the problem has been resolved. It has been refreshing to deal with a company... See more
Company replied
When l first contacted Careline, l had a complex problem that needed to be resolved. Thankfully Carrie was on the other end of the phone. She had the ability to listen, was knowledgeable and persuasi... See more
Company replied
Ross very helpful. He went through procedure for fall detection thoroughly, which meant that vital bit of info that had been missed before in phone conversations, was covered. Sorted. Thanks Ross
Company replied
Company details
Written by the company
Careline365 supplies personal alarms to vulnerable and elderly individuals across the UK. We understand the challenges that come with ageing. As health concerns grow, everyday tasks can become more difficult—and for some, this may mean reconsidering the possibility of living independently. At Careline365, we believe that doesn’t have to be the case. Our mission is to help as many people as possible enjoy safe, fulfilling later lives. That’s why we’re committed to offering our service at the best possible price, with simplicity at its heart. Technology doesn’t need to be confusing or intimidating—it can be a powerful tool for independence and peace of mind. We’re always looking to improve. If you feel we could have done something differently, we’d love to hear from you. Please reach out to our Customer Relations Team by visiting our Complaints & Feedback page.
Careline365
Written by the company
- HELP WHEN YOU NEED IT
- At Careline365, our mission is to help as many people as possible live safe, independent, and enjoyable later lives. We understand that ageing can bring new challenges—health concerns, reduced mobility, and the need for extra support. But we firmly believe that these changes shouldn’t mean giving up on independence. That’s why we offer personal alarm services designed to be simple, affordable, and reassuring. Technology doesn’t have to be confusing or intimidating—it can be a lifeline, a comfort, and a way to stay connected to help when it’s needed most. We’re always striving to improve. If you feel there’s something we could have done differently, or if you have suggestions on how we can better serve you or your loved ones, we’d love to hear from you. Please visit our Complaints & Feedback page to share your thoughts with our Customer Relations Team.
Ordering with Careline365
Free next day delivery
Ordering an alarm from us couldn’t be easier. Simply select the pricing plan option above that you prefer, then you can add any additional products you require. We work hard to make sure that we are never beaten on price or quality. Please call us for free on 0800 101 3333 to discuss our price guarantee.
Contact info
42 Barnard Rd,Bowthorpe Employment Area, NR5 9JB, Norwich, United Kingdom
- 0800 101 3333
- info@careline.co.uk
- www.careline.co.uk
Here for you
4.6
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Helpful team
Everyone I had contact with were pleasant, helpful and efficient. They solved my problems very quickly indeed!
19 August 2026
Unprompted review
Reply from Careline365
We're delighted to hear that everyone you spoke with was pleasant, helpful, and efficient. Providing quick and effective support is something we always strive for, so it's wonderful to know that your problems were resolved so promptly.
Vanessa at Careline365 provided an…
Vanessa at Careline365 provided an excellent service today. She patiently answered all my questions, clearly explaining how the product works. With next day delivery, we will be up and running within a day, offering peace of mind to my elderly Mum, who lives alone, and the rest of the family.
19 August 2026
Unprompted review
Reply from Careline365
Thank you for taking the time to leave us such a wonderful review.
We're delighted to hear that Vanessa provided excellent service and took the time to answer all of your questions clearly and patiently. We understand how important it is to find the right solution for a loved one, so it's great to know that Vanessa helped you feel confident about how the product works.
We're also pleased that our next day delivery service means you'll have everything set up quickly, providing peace of mind for both your mum and the rest of the family.
We'll be sure to pass your kind feedback on to Vanessa. Thank you for choosing Careline365.
Once I had selected the number needed…
Once I had selected the number needed phone was answered promptly (I didn't have to speak to a robot!) Nawal answered my queries re completing my profile clearly giving me confidence to progress.
Polite and helpful whilst maintaining professionalism
19 August 2026
Unprompted review
Reply from Careline365
Thank you for taking the time to leave us a review.
We're delighted to hear that your call was answered promptly and that you were able to speak directly with a member of our team. It's wonderful to know that Nawal answered your questions clearly and gave you the confidence to complete your profile.
Providing support that is both professional and approachable is very important to us, so we're pleased to hear that Nawal was polite, helpful and maintained a high standard of customer service throughout your interaction.
We'll be sure to pass your kind feedback on to Nawal. Thank you for choosing us. 😊
Great Customer Service
Great help from Sue in Customer Services, she was very knowledgeable and helpful. I got through to the relevant department quickly. A very good company to deal with!!
19 August 2026
Unprompted review
Reply from Careline365
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that Sue in our Customer Services team was able to provide knowledgeable and helpful support. It's also great to know that you were connected to the right department quickly and that your experience was smooth from start to finish.
We'll be sure to pass your kind feedback on to Sue. Thank you for your lovely comments and for choosing us. We're thrilled to hear that you found us a great company to deal with! 😊
Extremely friendly
Extremely friendly, helpful customer service assistant, easy to set up my father in laws new careline package.
19 August 2026
Unprompted review
Reply from Careline365
Thank you for taking the time to leave us a review.
We're delighted to hear that you found our customer service team extremely friendly and helpful, and that setting up your father-in-law's new Careline package was quick and straightforward.
We understand how important it is to have a smooth and stress-free experience when arranging support for a loved one, so it's wonderful to know that our team made the process easy for you.
Thank you for choosing us, and please don't hesitate to get in touch if there's anything else we can help with in the future. 😊
Perfect Customer Service
Carrie was so lovely helpful kind and caring, explaining everything in detail and was a pleasure to speak to. She would be an asset to any company in dealing with customers.
19 August 2026
Unprompted review
Reply from Careline365
Good Afternoon,
Thank you so much for your wonderful review! We’re delighted to hear that Carrie made such a positive impression. Her kindness, care and dedication to helping customers really shine through, and we’ll be sure to share your lovely feedback with her. We’re incredibly lucky to have her on the team!
Nick
Professional young man Prince
I spoke to a professional young man called Prince. He explained the new Digital Service to me very clearly and was very helpful. I have now signed up my father to the service.
Thank you Prince
19 August 2026
Unprompted review
Reply from Careline365
Good Afternoon,
Thank you for your fantastic feedback! We’re so pleased to hear that Prince was able to explain our new Digital Service clearly and make the process so straightforward for you. We’ll be sure to pass your kind words on to him — he’ll be delighted to know his help made a difference. It’s wonderful to hear you’ve now signed your father up too!
Nick
Excellent customer service.
My call was answered quickly and politely by Kirsti, a well spoken lady. She was very helpful in solving my problem and giving me advice and information. It was a genuine pleasure to talk to her.
19 August 2026
Unprompted review
Reply from Careline365
Good Afternoon,
Thank you so much for your wonderful feedback! We’re delighted to hear that Kirsti was quick, polite and helpful in resolving your issue and providing the information you needed. We’ll be sure to share your kind words with her — it’s lovely to know she made your experience such a positive one
Nick
Drew was friendly professionally and…
Drew was friendly professionally and helpful and my query was sorted out. All of your team are a good professional team and the problem has been resolved. It has been refreshing to deal with a company who note things on the account when most other so called professionals have you repeat your problem as passed around the org. You guys do in 2026 what most other so called well know companies’ are losing their manners ie don’t know what the word professional means. Thank you Careline.
19 August 2026
Unprompted review
Reply from Careline365
Good Afternoon,
Thank you so much for such a fantastic review! We’re delighted to hear that Drew was friendly, professional and helpful, and that your query was resolved so smoothly.
It’s especially encouraging to hear your comments about our team keeping clear notes on your account — we know how frustrating it can be to have to repeat yourself when speaking to different people. We’re proud to provide a service where our customers feel listened to and looked after.
We’ll be sure to share your wonderful feedback with Drew and the wider Careline team. Thank you for choosing us and for taking the time to recognise our service!
Nick
FRUSTRATED CALLER
After several frustrating efforts to order a Keysafe online, I decided to phone the Careline help number and a very helpful young lady called Hannah answered all my queries and ordered a Keysafe for me. Much easier to talk to someone. Thank you so much.
19 August 2026
Unprompted review
Reply from Careline365
Good Afternoon,
Thank you for sharing your experience with us. We’re sorry to hear that you had such a frustrating time trying to order a Keysafe online, but we’re delighted that Hannah was able to step in, answer all your questions and make the process much easier for you.
We’ll be sure to pass your lovely feedback on to Hannah. It’s great to know she was there to make things simple and get your order sorted. Thank you for choosing Careline!
Nick
Every time I call for my mum ive had…
Every time I call for my mum ive had very friendly and helpful staff help me with my questions. Would highly recommend
18 August 2026
Unprompted review
Reply from Careline365
Good Afternoon,
Thank you so much for your lovely review! We’re delighted to hear that you’ve consistently found our team friendly and helpful whenever you’ve called on behalf of your mum. Knowing that we can make things a little easier and provide the support you need means a lot to us. Thank you for recommending Careline!
Nick
Bobby was polite and informative
Bobby was polite and informative, answering all my queries and giving a full explanation. 10 out of 10.
19 August 2026
Unprompted review
Reply from Careline365
Good Afternoon,
Thank you so much for your fantastic 10/10 review! We’re delighted to hear that Bobby was polite, informative and took the time to answer all your questions with a full explanation. We’ll be sure to pass your kind words on to him — he’ll be thrilled to know he provided such a positive experience.
Nick
Responsive service and quick delivery
18 August 2026
Unprompted review
Reply from Careline365
Good Afternoon,
Thank you for your lovely feedback! We’re so pleased to hear you were happy with our responsive service and quick delivery. We really appreciate you taking the time to share your experience and hope you continue to enjoy your Careline service.
Nick
Reply from Careline365
Good Afternoon,
Thank you for your lovely feedback! We’re pleased to hear that even during a quick call, our team was able to provide a polite and helpful service. We really appreciate you taking the time to leave us a review!
Nick
daylight robbery
was told my fathers alarm would stop without paying an update which i paid promptly but was annoyed as found the letter worrying,they have just taken 399.00 out of my bank account without me being aware of the price hike disgusting as only cost 230.00 last year
19 August 2026
Unprompted review
Reply from Careline365
Good Afternoon,
Thank you for sharing your feedback. We’re sorry to hear how upsetting and concerning this situation has been, particularly receiving a letter that caused worry and then seeing a payment of £399 taken when you weren’t expecting the increase.
We completely understand your frustration, especially when the previous cost was £230. We appreciate you raising this and would encourage you to contact our team so we can look into the charges, explain what happened and address any concerns you have.
Nick
Excellent service from Helena
Excellent service from Helena - thank you
3 August 2026
Unprompted review
Reply from Careline365
Good Afternoon,
Thank you so much for your wonderful feedback! We’re delighted to hear that Helena provided you with excellent service. We’ll be sure to pass your kind words on to her — she’ll be thrilled to know her support was appreciated.
Nick
Not exactly happy
Lady nice telling me form online went through even thought kept crashing. Now I’m still getting emails asking me to fill
Out same form. I have already done it twice filled out all next of kin, it says next, takes you back to beginning. I have adhd, filling it out once was stressful enough!
17 August 2026
Unprompted review
Reply from Careline365
Good Afternoon,
Thank you for sharing your experience, and we’re really sorry to hear how frustrating and stressful this has been. We’re pleased that the lady you spoke with was kind and reassuring, but we completely understand how upsetting it is to have completed the form twice, only to be asked to do it again.
You shouldn’t have to keep repeating information, especially after putting so much effort into completing the form. We’re sorry for the inconvenience caused and appreciate you bringing this to our attention.
Nick
Very informative and helpful with any…
Very informative and helpful with any queries we needed answers to.
19 August 2026
Unprompted review
Reply from Careline365
Good Afternoon,
Thank you for your lovely feedback! We’re delighted to hear that our team was informative and helpful, and able to provide the answers you needed. Making sure our customers feel supported and well-informed is really important to us. Thank you for taking the time to share your experience!
Nick
Fahad was most helpful and polite. Can’t remember what day
Fahad was most helpful and polite, the same as everyone I. Speak to at Careline 365
19 August 2026
Unprompted review
Reply from Careline365
Good Afternoon,
Thank you so much for your lovely feedback! We’re delighted to hear that Fahad was so helpful and polite, and it’s wonderful to know you’ve had the same great experience with everyone you’ve spoken to at Careline 365.
We’ll be sure to share your kind words with Fahad and the wider team. Thank you for choosing Careline 365!
Nick
To be honest this was not a smooth…
To be honest this was not a smooth purchase as there was an issue with timing of the delivery as we ordered it on a sunday and were told it would arrive monday. It arrived on the tuesday!
However the team did as much as they could and the product is excellent.....thank you
17 August 2026
Reply from Careline365
Good Afternoon,
Thank you for taking the time to share such honest feedback. We’re sorry that the delivery didn’t arrive when expected, especially after you were advised it would arrive on Monday. We completely understand how frustrating that must have been.
That said, we’re really pleased to hear our team did everything they could to help and, most importantly, that you’re happy with the product. We truly appreciate your patience and understanding, and we hope to provide a smoother experience for you next time.
Nick
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