I was struggling a bit to know where to start looking when we were wanting to find some respite care for my mother in law. The very sympathetic call handler was lovely and it felt like a relief to ta... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Does what it said on the listing. Identified bona fide residential care homes near me that had the best track record. Made me a neat shortlist without having to faff about looking up non-performers.No... See more
Company replied
Extremely helpful and empathetic. Response was very quick. Shortlist of homes and vacancies with relevant information emailed very quickly. All contacted me within a few hours. The whole process made... See more
Company replied
Carehome.co.uk's helpline service was great. I had a really tricky situation with the council trying to source a temporary care home place for my mother-in-law and being completely unsure about how th... See more
Company replied
Company details
Written by the company
carehome.co.uk is the UK's leading care home website, helping families find the right care, confidently. Compare every registered care home in the UK, read over 400,000 verified reviews, explore expert advice, and get free, independent support from our Care Help Team. Whether you're planning ahead or need care quickly, we're here to make finding the right care simpler.
Contact info
United Kingdom
- www.carehome.co.uk
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very usefull information which helped…
Very usefull information which helped finding a care home much easier
18 July 2026
Reply from carehome.co.uk
Hi Christopher - thank you for your kind feedback. We're delighted to hear that you found our information helpful and that it made finding a care home much easier. We really appreciate you taking the time to share your experience.
Incredibly helpful
Incredibly helpful. Answered all of our questions, in fact, answered quite a few that we hadn't thought of. They managed to narrow the choice of care home down to a manageable list which in turn helped us find a local home so much quicker for mum.
13 July 2026
Reply from carehome.co.uk
Hi Simon - thank you for your wonderful feedback. We're so pleased to hear that we could answer your questions. It's great to know we were able to help you find a suitable local home more quickly. We really appreciate you taking the time to share your experience.
I had difficulty in understanding how…
I had difficulty in understanding how some of the care homes have such a high rating when clearly when you visit them,they are no where near the guided rating. Until I had a conversation with one of the staff working for carehome co.uk .All of the care homes pay a premium for heighting the profile of their care home . Subsequently negative feedback gets removed or our terms and conditions doesn't allow it you will get told.
So please pay no attention to ratings from this service . Just in it to make their money and not interested in the welfare of people who clearly need support and proper advice.
In the comments below from the company its so obvious that you remove negative comments regardless how you protest .I'd suggest that you visit some of these places you rate so highly then try to sleep at night saying your giving a balanced view for someone to be placed in the care of these people
17 July 2026
Unprompted review
Reply from carehome.co.uk
Hi Lee - we're sorry to hear that this was your impression, and we appreciate you taking the time to share your concerns.
We'd like to reassure you that while care homes can choose to pay for additional visibility on our website, this has no influence whatsoever on our reviews or ratings. We do not remove negative reviews to favour paying subscribers, and whether or not a care home advertises with us has no impact on how reviews are moderated or displayed.
Our review process is governed by a clear and consistent policy, with the aim of providing families with balanced, trustworthy information to help them make informed decisions about care. If a review doesn't meet our published guidelines, we may be unable to publish it, but this is never based on whether the feedback is positive or negative.
If you'd like to learn more about how our reviews are moderated: https://www.carehome.co.uk/about-reviews/
We take feedback like yours seriously and are always happy to answer any questions about how our service works.
Reply from carehome.co.uk
Thank you for your review. We're pleased you had a positive experience and appreciate your support.
easy to use
easy to use, friendly staff and made choosing a home for my dad a much simpler process. would use them again if I had to
15 July 2026
Reply from carehome.co.uk
Hi Heather - thank you for your lovely feedback. We're delighted to hear that you found our website easy to use and that our team helped make choosing a home for your dad a much simpler process. We really appreciate your recommendation and are so pleased we could support you.
Reply from carehome.co.uk
Hi Robert - thank you for your feedback! We really appreciate your support.
Care home searches made easy
Hi
Whilst painstakingly looking for a care home i were steered towards care homes.co and so glad i was it just takes off the pressure and frustration of looking when tried and tested homes are sent for you to look at and the follow up calls make things so easy
Certainly would recommend to others in my situation
Well done keep up the great work
15 July 2026
Reply from carehome.co.uk
We're so pleased to hear that we were able to take some of the pressure and frustration out of finding a care home. Knowing that our recommendations and follow-up support made the process easier means a great deal to us. Thank you for your recommendation and your kind encouragement – we really appreciate it.
Very helpful and understanding
Very helpful and understanding, responded very quickly with full consideration for our needs.
14 July 2026
Reply from carehome.co.uk
Hi John - thank you for your lovely feedback. We're so pleased to hear you found our team helpful, understanding and responsive, and that we were able to take the time to understand your needs. We really appreciate you sharing your experience.
Nice to know i wasn’t going through the…
Nice to know i wasn’t going through the process alone.
14 July 2026
Reply from carehome.co.uk
Hi Tsering - thank you for your kind words. We're pleased to hear we could support you through the process and help you feel that you weren't going through it alone. We really appreciate you taking the time to share your experience.
a caring and gentle environment .
a friend is a new resident at The Hawthorns , he's very contented , and feels loved there. the staff are very sincere and genuinely care for the residents .it's very homely , a lovely , gentle atmosphere , it's clean with a genuine feeling of being cared for . from linda .
14 July 2026
Unprompted review
Reply from carehome.co.uk
Hi Linda - it's wonderful to hear that your friend feels so content, cared for and at home at The Hawthorns.
We just wanted to let you know that we're not The Hawthorns itself – carehome.co.uk is a website that helps families find care homes. We'd recommend also leaving your review on The Hawthorns' profile on carehome.co.uk, as we're sure the staff would really appreciate reading your lovely feedback.
Haddon house in clowne near…
Haddon house in clowne near chesterfield are absolutely brilliant/they only had my dad for a couple of months but his stay there was 100% more caring than any of the others he’s been in! Rachel did her absolute best to get him there. Was amazing can not thank her enough! The events team Dawn & Kat are bloody lovely and so caring to each resident individually! The staff there are brilliant so with it, so tactful, just nice and encouraging towards all the residents! I’m so so pleased my dad had that home as his last home. Defo recommend it for anyone of your loved ones suffering from dementia or home life! The events they have are brilliant and lovely to attend. They welcome everyone !
13 July 2026
Unprompted review
Reply from carehome.co.uk
Hi Tracey - we're so pleased to hear that your dad was cared for with such kindness and compassion at Haddon House.
We just wanted to mention that we're not Haddon House itself – carehome.co.uk is a website that helps families find care homes. We'd really appreciate it if you could also share your review on Haddon House's profile on carehome.co.uk, where the team, especially Rachel, Dawn, Kat and the rest of the staff, will be able to see your feedback. We're sure it would mean a great deal to them.
Thank you again for sharing your experience, and for recommending the home to other families.
Amazing
Very welcoming staff, they communicate well and make everybody feel at home.
10 July 2026
Unprompted review
Reply from carehome.co.uk
Hi Rey - thank you for your kind words. We really appreciate your feedback!
New nursing home for mum
Very helpful and informative. Staff very friendly. We had to find mum a new home quickly as mum's home would no longer have nursing care. We are grateful for there help and advice.
3 July 2026
Reply from carehome.co.uk
Hi Anne - thank you for taking the time to share your experience. We understand how stressful it can be to find a new nursing home at short notice, so we're pleased we could help make the process a little easier. It's wonderful to hear that you found our team helpful, informative, and friendly throughout. We truly appreciate your kind words and wish your mum all the very best in her new home.
Very helpful and reassuring at a very…
Very helpful and reassuring at a very difficult time
8 July 2026
Reply from carehome.co.uk
Hi Margretta - glad we could offer some reassurance when it was needed most. Thank you for sharing your review with us.
HoorayQuick and efficient response the help…
Quick and efficient response the help my husband Geoffrey needs to go into respite care while I recharge my batteries.
The team were empathetic to the needs not just for Geoffrey but how I am ready for a break and I was struggling at the time to get Geoffrey a place at Ladydale Residential Care Home, Leek where he usually goes every few months / 16 weeks now.
Happy that Tracy from the office at Ladydale phone me with availability for the dates ideally I wanted. Especially with Geoffrey having Chemotherapy earlier in the same month I was wanting Geoffrey to get over the ordeal of the treatment etc.
Now I can prepare Geoffrey's his things for his stay and look forward to wind down time for me.
Geoffrey is going into care, Monday the 27th July and coming home Monday 10th August after he has had his tea.
8 July 2026
Reply from carehome.co.uk
Hi Susan - thank you for taking the time to share your experience. We're so pleased we could help arrange Geoffrey's respite stay at the right time for both of you.
We hope everything goes smoothly with Geoffrey's stay, and that you have the opportunity to rest, recharge, and enjoy some time for yourself. We wish Geoffrey all the very best with his ongoing treatment, and we look forward to supporting you both whenever you need us in the future.
I received a comprehensive list of…
I received a comprehensive list of homes and I would definetly us them again.
6 July 2026
Reply from carehome.co.uk
Hi Sandy - great to hear the list hit the mark, and we'd be happy to help again whenever needed. Thank you for the review!
Really helpful and respectful
Really helpful and respectful on the phone. Several Care homes contacted me through the recommendataions.
29 June 2026
Reply from carehome.co.uk
Hi Hannah - so glad the conversation with our Care Help Team was helpful and that the recommendations led to homes getting in touch directly - that's the service working as it should. Thank you for the kind words!
Excellent service
Meg who got intouch with me, was amazing. She understood the predicament we were in as a family and gave us advice which really helpful and put our mind at rest.
6 July 2026
Reply from carehome.co.uk
Hi Peter - we're so pleased the advice Meg gave was helpful and gave you some reassurance. Thank you for taking the time to leave this feedback - we'll make sure to pass your feedback on to Meg.
They helped me find respite care for my…
They helped me find respite care for my husband within days.
29 June 2026
Reply from carehome.co.uk
Hi Graham - it's great to hear we could help get something in place so promptly. Thank you for sharing this.
I was sent a list of care homes to…
I was sent a list of care homes to choose from for my mum around this area. Went to look at some but either mum wasn’t keen or there was a waiting list. Went have now found one she likes although further away.
26 June 2026
Reply from carehome.co.uk
Hi Fiona - Thank you for taking the time to leave us your review. Really glad the search led somewhere your mum is happy with in the end - that's the best possible outcome. Wishing you and your mum all the best as she settles in.
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