I had a very good experience with Care1. The communication was excellent, fast and professional throughout the whole process. Everything was handled quickly and efficiently, and the service was of ver... See more
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Care1 er nem at få kontakt til. Reparationstiden for min telefon var lidt lang, men de var søde til at give besked. Og det endte med at jeg fik en ny telefon tilsendt, da det var indefor garantiperiod... See more
Company replied
Again their service is quite fraudulent, if you’re looking to repair your phone screens, please consider other places. Cause they’re not interested in fair play, it’s all about money. I’d recommend yo... See more
Company replied
I had a hard-drive issue with my IMac that online Apple support couldn't help me with, I turned to 2 different stores before coming to Care1 that both said that they would need to send the compute... See more
Company replied
Company details
Written by the company
Care1 - Autoriseret reparation
Contact info
4.1
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Be Aware (SCAM) "company" (Care1)
Be Aware (SCAM) "company" (Care1)
As soon as I have time, I will take your disgraceful, scamming, tricky mafia practice the §juristical way, and by the law (of the land, not the sea.)
You can not just go around and drive "a business" like that unless u guys think its the wild wild west era again.
Shame on your practice.
Advice has been give.
1 September 2022
Unprompted review
Everything went as expected
23 August 2022
Reply from Care1
Hi Sebastian
Thank you very much for your review, we appreciate it.
We wish you a nice day.
Kind regards
Lene, Care1
Reply from Care1
Hi,
Thank you very much for your kind words.
I wish you af great day.
Kind regards,
Michelle, Care1
Beware of Care1
My computer required attention and I took it to Care1 Odense. I phoned to make an appointment but was told this was not necessary as the technicians were available !
On arrival no technician was available so checked my computer in but was told that there was no guarantee it could be repaired and if it could be it would take 4-6 working days I received a technical report 24 hours later with an attached quotation Accept or decline and if one accepts I should pay the almost Kr6000 upfront I telephoned to ask why I had to pay this large amount upfront when there was no guarantee that the computer could be repaired and was told that the amount would be refunded after 28 days if the computer could not be repaired
I declined the offer and went to collect my computer all to face with another account of Kr400 before they would hand over my computer This was not explained to me the day I handed my computer in at all This definitely appears to be sharp practice ! I will not be using this business EVER again Needless ti say I had to pay the Kr400 and found another PC repair company in Odense who knew exactly what the problem was and repaired the computer within 2 hours No upfront or callous charges were involved.
9 June 2022
Unprompted review
Reply from Care1
Hi,
Unfortunately, I did not suceed when calling you regarding this situation.
As an authorized service provider we are obligated to follow Apple guidelines, and in this case is meant that payment was required for display change due to error found in the product.
As accepted when handing in the product there is a fee for axamination of the product.
Please contact us if you wish an elaboration.
Kind regards
Michelle, Care1
Reply from Care1
Hi Ian
Thank you the kind words!
Have a nice day :-)
Kind regards
Rasmus, Care1
Reply from Care1
Hi
Thank you!
Have a nice day! :-)
Kind regards
Rasmus, Care1
good service
15 March 2022
Reply from Care1
Mange tak for det!
Rigtig god dag til dig! :-)
Med venlig hilsen
Rasmus, Care1
Not impressed
I just paid DKK 250 for 1Care looking at my phone and telling me they are unable to fix it... I'm not impressed with their service.
23 February 2022
Unprompted review
Reply from Care1
Hej Signe
Tak for din anmeldelse her på Trustpilot.
Vi beklager dybt, at du ikke er tilfreds med den service, som du har oplevet hos Care1.
Jeg har undersøgt sagen med vores tekniker, som har behandlet din sag.
Desværre kunne teknikeren konstatere omfattende skader på din telefon, som desværre gjorde det umuligt, at foretage gendannelse af telefonen via iTunes.
Vores bedste løsningsforslag var at sende dig et tilbud på en ombytning af telefonen, hvilket du har valgt at afslå.
Det er helt normalt procedure, at en servicesag bliver lukket med et undersøgelsesgebyr, såfremt et tilbud bliver afvist. Gebyret dækker for den tid, som teknikeren har brugt på undersøgelse og test af din telefon, samt udfærdigelse af tilbud.
Jeg håber naturligvis, at du er blevet informeret herom i butikken, hvor telefonen er indleveret.
Skulle du alligevel ønske at tage imod tilbuddet om ombytning af telefonen, er du altid velkommen til at kontakte os igen.
Med venlig hilsen
Lene, Care1
Reply from Care1
Hi Jack
Thank you! :-)
Have a nice day!
Kind regards
Rasmus, Care1
Never trust them again
Never trust them again, 250kr i have paid for nothing.
My phone got warm every time i used it and my camera went off in cold weather. They took my phone for 7days erased everything on it and my answer after 7days was “it is no problem with your phone and you have to pay 250kr for nothing we have done.
Hope it can be a lesson for others not to trust them.
16 January 2022
Unprompted review
Reply from Care1
Hi Fiffi,
Thank you for your review.
Im sorry to hear you havent gotten the experience you were hoping for.
It's standard for us in many cases to wipe data on the phone, mainly to protect your data.
But also because it clears any software related issues.
Although, id like to look into your case, if you'd be so kind and send me an email with your phone number and case number to feedback@care1.dk - id be happy to look at it again, and reach out and see if we can do something.
Have a nice weekend.
Best Regards,
Kevin.
De tar 250 kr for reklamationssager…
De tar 250 kr for reklamationssager ligegyldigt om reklamation er berettiget eller ej.
30 October 2021
Unprompted review
Reply from Care1
Hej Thyge,
Jeg er ked af at du ikke har haft en god oplevelse ved os. Jeg har forsøgt at ringe til dig for at tage en snak om din oplevelse.
Vil du ikke vende tilbage til mig på mail som er: feedback@care1.dk og gerne inkludere dit sagsnummer.
Med venlig hilsen
Kevin, Care1
Super god service
22 October 2021
Reply from Care1
Hej Randi
Tusinde tak for de pæne ord!
Rigtig god dag til dig! :-)
Med venlig hilsen
Rasmus, Care1
It’s good service
20 October 2021
Reply from Care1
Hi
Thank you for you review
Have a nice day! :-)
Kind regards
Rasmus, Care1
Great service
Great service! I had an issue with my Macbook keyboard, and Apple has a replacement program for butterfly keyboards. I brought the laptop to be serviced. Great work, and on time.
15 October 2021
Changed my Iphone XS screen within an…
Changed my Iphone XS screen within an hour. Super fast and helpful :)
25 September 2021
Reply from Care1
Hi
Thanks for this, we are happy to read it.
Have a nice day.
Marc Care1.
Reply from Care1
Hi Esther
Thank you for your kind words and the use of our service
Have a nice day
Best regards
Care1
Reply from Care1
Mange tak for de fine ord.
Vi står altid klar til rådighed en anden gang.
Rigtig god sommer.
Mvh. Care1.
Reply from Care1
Hej
Mange tak for din anmeldelse!
God dag! :-)
Med venlig hilsen
Rasmus, Care1
Super god service
23 March 2021
Reply from Care1
Hej Ole
Mange tak for din finde anmeldelse.
Rigtig god dag!
Med venlig hilsen
Rasmus, Care1
Super god reparation igennem power.
Super god reparation igennem Power. Begge airpods blev ombyttet.
18 March 2021
Reply from Care1
Hej Stine
Tak for feedback og din brug af vores service
Vi er glade for at du er tilfreds.
En dejlig weekend til dig .
Med venlige hilsner
Care1
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