Garbage service garbage vehicles horrible intrest rates dearship will fill out numbers of applications for an approval greatly destroying your credit. I bout a car a month and half later engine explod... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Highly recommend Anthony from United Autos at Car City Minchinbury. Service and people skills were outstanding, didn’t feel pressured into anything at all whilst we looked around, unlike some “ car sa... See more
‼️⚠️ stay away from them ‼️⚠️‼️ motor one sold me a car I paid cash it has since been totalled from hail damage and I come to find out they have sold me a car with finance on it I am now out 12 grand... See more
I bought a used peugeot from smile autos whom operate from within car city in minchinbury nsw , before I bought the car the dealer installed a new clutch & I went over a speed bump about 7 wee... See more
Company replied
Company details
Written by the company
Car City Supercenter has proudly been in business for over 20 years. We have grown from one location to seven locations in Grand Rapids, Muskegon, Cadillac, Battle Creek, Alma, and Lansing, Michigan and South Bend, Indiana. Our core principles are rooted deep in family values to provide quality customer service and build relationships. We strive to help individuals find a car of their dreams through seamless financing, regardless of their credit situation. Our extensive inventory is yours to choose from. We are not the dealer who gives you minimal choices. Once approved, you have the entire online inventory of hundreds of cars to pick your next vehicle from. Come meet our welcoming sales team at any of our six locations to help you drive away in the car you deserve!
Contact info
1515 28th St SW, 49509, Grand Rapids, United States
- 888-CAR-CITY
- han.lee@carcity.com
- www.carcity.com
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This company is doing false advertising…
This company is doing false advertising it's NOT $39 even tho they say no matter your credit score just income matters they shove it your face with your credit past and make you pay a huge down payment not even worth going too if they lie to the public

Reply from Car City
The best, hands down!!!!
Ok, I went in on a whim just to see what they had to offer. I tell you this, 1000% glad I did that day. They have been friendly, professional and upfront the whole way through. And the icing on the cake was the fabulous leasing company, Orbit Leasing. I just looked at my Credit rating today and I was nothing, NOTHING but pleased. So the whole experience has been in my opinion, hands down, THE BEST!!!!! And I even got the car I wanted, not one THEY decided was right for my situation. Thanks CARCITY and Orbit Leasing.
The ad is 39 dollars down all credit types
The ad is 39 dollars down all credit types but once I applied I was told 2000 down with no explanation of why false advertising

Reply from Car City
Impala
My car has some tweaks but it gets me and my family where we need to go!
Very good customer service
Very good customer service. Love love love my car
My sales guy was very fun to work with…
My sales guy was very fun to work with and had a great sense of humor. Very nice guy. If all goes well with my new vehicle, I will definitely be back!
the people are awesome and great
the people are awesome and great. I know they aren't suppose to hold a vehicle, but since I was coming from Houghton, they held the one I wanted. I appreciate this. I have been telling everyone of my friends about the great treatment and service, and it would be great if we could have a Car City up here. I'll even take Barry for the manager, LOL. I just can't say enough. I am very pleased with the vehicle I chose.
Everyone was helping to make sure we…
Everyone was helping to make sure we left with the car we wanted. We are very satisfied and recommed whoever is looking to get a vehicle go to car city.
Highly recommend super quick super easy…
Highly recommend super quick super easy very up front and honest and very helpful
Could be a little faster on purchasing…
Could be a little faster on purchasing vehicle
Kyle Hamstra was fantastic!
Best place in town. The guy's were amazing
The guy's were amazing. They were very helpful. I will tell any one looking for a vehicle to go to Car City. Best place in town.
This is the 3rd car that I have got…
This is the 3rd car that I have got everyone that I came encounter with was very pleasant and I would recommend you guys to anyone. I
Good customer service ALWAYS makes the difference.
I had a great experience with Car City. Steve at the Lansing location treated me with respect, and was very personable and knowledgeable. It was his level of service and attention that swayed my decision to go with Car City. I was working with a couple of other dealerships, but the positive experience I had here made the difference. I only hope the vehicle provides a similar positive experience.
Got us approved in good time
Got us approved in good time, but didn’t seem to know what was going no at times. Did not know the reg. Code for handicap plates. So we have to spend 1 1/2 hours getting the right plate for the vehicle. And gas to get it changed. But other that we got a nice vehicle.
Car city is wonderful dealership to…
Car city is wonderful dealership to deal with
Good deal on a good car
Good deal on a good car. Not sure of the inspections before sale because while on test drive the Traction Control light came on. After purchase took to a shop to have it recalibrated and to find the left outer tie rod end was bad. Extended warranty covered it. Upon my own inspection the air filter was filthy and the intake hose was not attached to the air filter housing. Whoever car city uses for their before sale maintenance needs to pay attention. I was pulling unfiltered air into the intake, luckily I am mechanically inclined.
I give 5 stars great experience great…
I give 5 stars great experience great customer service and very friendly they did not push they gave me time to think
Over the years they have treated us…
Over the years they have treated us very well . Good selection of cars and trucks. I like that they have there inventory online with the auto check feature .
Kyle was thorough and efficient
Kyle was thorough and efficient, very nice and helpful.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







