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car360 Reviews 

4,433
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 902 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional customer service, noting that sales representatives are wonderfully patient, kind, and responsive throughout the entire purchase journey. Consumers find the online car buying process remarkably straightforward, transparent, and completely stress-free, making it very easy to purchase quality vehicles unseen. Many buyers are truly delighted with their new automobiles, describing them as pristine, immaculate, and matching their highest expectations perfectly upon delivery. However, some reviewers were not very happy with occasional communication gaps and experienced difficulties when seeking follow-up assistance regarding vehicle issues after delivery.

What people talk about most

Staff

Clients share positive opinions on staff, highlighting helpful and professional customer service from... See more

Product

Customers had positive experiences with product, noting that vehicles often arrive immaculate and exactly as... See more

Service

Consumers find service to be positive, highlighting a smooth, straightforward, and professionally handled... See more

User experience

People report positive experiences with user experience, highlighting a stress-free and straightforward... See more

Customer service

Customers consistently note positive experiences with customer service, praising staff for being helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Car360 made getting my new car genuinely easy. Harry R’s customer service was excellent from start to finish — clear communication, quick responses, and shows staff actually care. The car arrived ex... See more

Company replied

Rated 5 out of 5 stars

I recently bought a 2021 Corsa‑e from Car360, and the whole experience was genuinely stress free from start to finish. Brandon, who handled the sale, made everything incredibly easy. There was no p... See more

Company replied

Rated 5 out of 5 stars

Highly recommend Car360. We knew exactly which car we wanted and decided to buy it online, so we only needed to travel down to collect it. The whole process was very straightforward and smooth fro... See more

Company replied

Rated 5 out of 5 stars

First time I bought a car outside the franchise network. In this case a BMW i4 which was £4-5k less expensive than buying from a BMW dealer. Car360’s TrustPilot scores were a big part of taking the pl... See more

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

At car360, we specialise in high-quality used EVs, making the buying process simple, transparent, and hassle-free. Every car goes through a 100-point quality check, includes detailed imagery, and comes with expert support plus a 7-day money-back guarantee.

Why customers choose car360?

Written by the company

1. EV specialists
From the workshop to customer care, every car360 team member is fully trained in electric vehicles.
2. Certified Battery Health Checks
Independent battery reports trusted across Europe. Real-world diagnostics on health, performance and charge cycles — not guesswork
3. 100-point inspection
Mechanical, cosmetic, charging system, brakes, tyres and safety — every car checked top to bottom before it's listed.
4. Real EV experts
We keep things 100% online, but you’re never on your own. Our EV specialists are here to guide you from reservation to delivery with honest, expert support.
5. Award winning service
Highly Rated by AutoTrader. Trusted by thousands

Our money-back promise

7-day money-back guarantee

Take your EV home, drive it on your real-life commute, and return it within 7 days for a full refund if it isn't right.

Contact info

Promotion box for car360

8.9% APR on every EV in stock

Backed by trusted finance partners

4.9

Excellent

TrustScore 5 out of 5

4K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(4,433)

881 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very happy with the buying experience

Very happy with the buying experience. The car seems to be in great condition and the whole process went very smoothly, with great customer service throughout.

1 June 2026
Unprompted review
car360 logo

Reply from car360

Hi Ruth,

Thanks for choosing car360, and it is brilliant to know the car arrived in great condition. We hope you enjoy every mile of it!

From the car360 team

Rated 5 out of 5 stars

Amazing experience

Amazing experience buying a car through car360. Arron was great and make the process so easy and was available to answer any questions. I had the car delivered and they took away the PX. The gentleman who delivered it was extremely knowledgeable and walked me though it all. The entire process was straightforward and I would highly recommend. Absolutely love the car! Thank you 🤩

2 June 2026
Unprompted review
car360 logo

Reply from car360

Hi Sian,

Thanks for putting your trust in us, and it is brilliant that Arron and the delivery driver made the whole thing so easy from start to finish. Enjoy the new car!

From the car360 team

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Fantastic Experience

⭐⭐⭐⭐⭐ Fantastic Experience

I recently purchased a Tesla Model Y from Car360, and I couldn’t be happier with the entire experience. From the moment I made my enquiry to the final handover, everything was handled professionally and efficiently.

Spence and Ross at Car360 were incredibly helpful, knowledgeable, and never pushy. They took the time to answer all my questions and made sure I felt confident in my decision. The process was smooth, transparent, and stress-free, which made buying the car even more enjoyable.

The Tesla Model Y itself is absolutely fantastic—stylish, comfortable, and a joy to drive. I’m really impressed with both the vehicle and the level of service I received.

I would highly recommend Car360 to anyone looking for a quality car and a hassle-free buying experience. Thank you again for making this such a positive journey!

Mohammed Ashraf

8 June 2026
Unprompted review
car360 logo

Reply from car360

Hi Mohammed,

Spence and Ross will be really pleased to hear you felt so well looked after throughout the whole process. Thanks for putting your trust in us, and enjoy the Model Y!

From the car360 team

Rated 5 out of 5 stars

Great staff

Great staff, easy transaction, simple and effective.

9 June 2026
Unprompted review
car360 logo

Reply from car360

Hi Tom,

Simple and effective is exactly what we go for, so thanks for taking the time to let us know. Really glad the whole thing felt easy from start to finish.

From the car360 team

Rated 5 out of 5 stars

Easy procedure from start to finish

Easy procedure from start to finish. From initial phone call with Spencer who kept me updated throughout, to timely delivery & thorough handover from John, cannot recommend highly enough.

6 June 2026
Unprompted review
car360 logo

Reply from car360

Hi Michael,

Spencer and John will both be really pleased to hear this. Thanks for putting your trust in us, and enjoy the car!

From the car360 team

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Exceeded expectations, top quality!

⭐⭐⭐⭐⭐ Excellent, Stress-Free Experience

I recently purchased an EV through Car360, and the entire experience was refreshingly hassle-free from start to finish. Ellie, who handled my purchase, was absolutely fantastic throughout the whole process.

What stood out most was how chilled and relaxed everything felt. Buying a car can often be stressful or overwhelming, but Ellie made it incredibly easy. She was friendly, knowledgeable, professional, and always happy to answer any questions I had. Nothing ever felt rushed or pressured, and she took the time to make sure I was comfortable and informed every step of the way.

Communication was excellent throughout, and the vehicle was exactly as described. The handover process was smooth, straightforward, and well organised. Ross was very informative and pleasant during the handover, taking the time to explain everything clearly and ensuring I was fully comfortable with the car before driving away.

It's rare to find such great customer service these days, and both Ellie and Ross are real credits to Car360. I wouldn't hesitate to recommend them to anyone looking for an EV and will certainly consider them again in the future.

Thank you, Ellie and Ross, for making the entire experience so easy and enjoyable.

9 June 2026
Unprompted review
car360 logo

Reply from car360

Hi Mike,

Thank you for the kind words about Ellie and Ross, it is brilliant to hear they both made such a difference throughout the whole process. We will absolutely pass your comments on to them both. Enjoy your new EV!

From the car360 team

Rated 5 out of 5 stars

A well oiled machine showing how car buying should work

My first experience of buying a car online was seamless, well supported with excellent communications from Spencer. He explained the whole process very clearly and nothing was too much trouble.
Despite issues with a personalised number plate and the DVLA, the issues within Car360's control showed a well thought thru system which together with the excellent delivery and collection service ran like clockwork.
I would recommend Car 360 to any of my family wanting a car

2 June 2026
Unprompted review
car360 logo

Reply from car360

Hi Michael,

Spencer is brilliant at keeping things moving, especially when something like a DVLA issue comes along to complicate matters. Thanks for putting your trust in us for your first online purchase.

From the car360 team

Rated 5 out of 5 stars

Excellent service & delivery.

Aaron made the whole buying process easy, communication was on point and delivery was also amazing. 10/10. Highly recommend. Super friendly.

8 June 2026
Unprompted review
car360 logo

Reply from car360

Hi Nigel,

Aaron is brilliant with customers and it is really good to know the whole process felt easy from start to finish. Thanks for putting your trust in us.

From the car360 team

Rated 5 out of 5 stars

MG ZS Trophy Long Range EV

MG ZS Trophy Long Range EV. Picked up car on day specified with Battery Health Certification.
Car was clean inside and out.
No problems whatsoever over the last 3 months.
Very pleased with the purchase and Experience.

9 April 2026
car360 logo

Reply from car360

Hi Kevin,

Three months in with no issues is exactly what you want from a new car. Thanks for choosing car360 for your MG ZS.

From the car360 team

Rated 5 out of 5 stars

No Regrets

Staff were great. Helped me get past some anxieties I had about going electric.

Car was in great condition and well cleaned.

2 June 2026
Unprompted review
car360 logo

Reply from car360

Hi Dean,

It is completely understandable to have a few nerves about making the switch, so it is good to know the team helped put your mind at ease. Thanks for putting your trust in us with such a big decision. Enjoy your new EV!

From the car360 team

Rated 5 out of 5 stars

Great experience

Great communication from start to finish, really easy to deal with both the sales team and delivery team. Thanks car360

5 June 2026
car360 logo

Reply from car360

Hi David,

Thanks for choosing car360 - it is really good to know the whole process felt easy from start to finish. We will pass your kind words on to the sales and delivery teams.

From the car360 team

Rated 5 out of 5 stars

Quick and efficient

Quick and efficient

29 May 2026
car360 logo

Reply from car360

Hi Samantha,

Thanks for taking the time to let us know about your experience. Quick and efficient is exactly what we aim for!

From the car360 team

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish, I would highly recommend.

6 June 2026
Unprompted review
car360 logo

Reply from car360

Hi Simon,

Thanks for putting your trust in us, it means a lot. Really pleased the whole process worked out well for you. Enjoy your new EV!

From the car360 team

Rated 5 out of 5 stars

Bought a Tesla model 3 performance

Bought a Tesla model 3 performance with 9k miles, excellent condition, 1 owner for 24k, couldn't be happier. Amazing service from CAR360.

5 June 2026
car360 logo

Reply from car360

Hi Jake,

A Tesla Model 3 Performance in excellent condition with only one previous owner is a brilliant find at that price. Thanks for choosing car360 for such a great purchase.

From the car360 team

Rated 5 out of 5 stars

Really exceptional experience

Really exceptional experience. I tried to buy a model y from a few car supermarkets and was met with a lot of very dodgy dealers, promises over the phone and then complete refusal to put anything in writing/email, or mileage discrepancies on the hpi checks that were passed off as if they weren't a problem. Car360 are the polar opposite of this, everything via email, confirmed with short phonecalls to their very helpful team members. Car came yesterday and is pristine, looks essentially brand new, and came with the usual type 2 charger but also a 3 pin charger thrown in free of charge. Gave me a very reasonable price for my part ex, and the home delivery/collection was totally seamless. When it comes time to change cars again I will go straight back to car360, I will recommend car360 to friends and family... Honestly I cannot give them enough praise, felt like an honest and fair deal, no pushy practises trying to flog ropey warranties/paint protection like the other companies I tried.

5 June 2026
car360 logo

Reply from car360

Hi Tom,

After what you went through with those other places, it means a lot that the car arrived in pristine condition with everything confirmed in writing. Thanks for putting your trust in us, and enjoy the Model Y!

From the car360 team

Rated 5 out of 5 stars

Helpful in finding me a car

Helpful in finding me a car, great to deal with and the handover was great. What's not to like?

4 June 2026
Unprompted review
car360 logo

Reply from car360

Hi Tim,

Thanks for putting your trust in us, it means a lot. Really pleased the whole process worked out well for you from start to finish.

From the car360 team

Rated 5 out of 5 stars

First Time using Car360 and would Highly Recommend

I was initially a bit hesitant about paying for a car upfront without seeing it in person, but the entire experience exceeded my expectations. The team kept me well informed throughout, with everything clearly explained and backed up with follow-up emails. Spencer, in particular, was incredibly helpful and friendly.
The handover process was excellent. I arrived earlier than my scheduled time after an early start, and they were more than accommodating. All my questions were answered thoroughly—especially helpful as this is my first electric vehicle, so I had plenty to ask about charging and features.
The car itself was immaculate at collection, which was the perfect finishing touch.
I’d definitely recommend Car 360 based on my experience, and I wouldn’t hesitate to use them again.

3 June 2026
Unprompted review
car360 logo

Reply from car360

Hi Evelyn,

Spencer is brilliant with first-time buyers and it sounds like he made sure you left feeling completely confident with everything. Thanks for putting your trust in us, especially given the initial hesitation about buying without seeing the car first.

From the car360 team

Rated 5 out of 5 stars

Danny and the handover team were really…

Danny and the handover team were really helpful.

4 June 2026
car360 logo

Reply from car360

Hi,

Thanks for taking the time to let us know about your experience with Danny and the team. We will be sure to pass your kind words on to them!

From the car360 team

Rated 5 out of 5 stars

5 stars

I bought my car from car360 and couldn’t recommend them enough. Harry was the acting sales executive and he was fantastic. He replied to any enquiries I had in no time and kept me updated on the process of the car until the day it was delivered. Customer service was brilliant throughout the whole process. No hassle, no hidden costs. Will defo use again in the future and would go to Harry for any advice. 5/5 stars.

21 May 2026
car360 logo

Reply from car360

Hi Josh,

Thank you for the kind words about Harry, it sounds like he really went above and beyond to keep everything clear and stress-free for you. No hassle, no hidden costs - that is exactly how it should be!

From the car360 team

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