Caprinos Pizza Reviews 

427
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Evaluating 124 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the pizzas are fresh, delicious, and come with generous toppings and flavorful sauces. People regularly experience fast delivery times and friendly, polite behavior of the delivery drivers. Many diners express satisfaction with the portion sizes and plan to order again in the future. However, some customers also noted serious issues with cold, overcooked, or undercooked food items. Reviewers additionally mentioned frequent problems with missing items and incorrect orders being delivered. A few other people also felt that the customer support was unprofessional and rude when handling complaints.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, as experiences vary significantly. While many customers... See more

Quality

Customers consistently note ambiguous experiences with quality. While many reviewers praised the fresh... See more

Order

People report ambiguous experiences with order, as opinions on the service and food quality vary... See more

Delivery service

Customers had ambiguous experiences with delivery_service. While some reviewers praised polite and friendly... See more

Staff

Users describe ambiguous interactions with staff, reflecting deeply divided experiences. While many reviewers... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Family review~ First time ordering here, and it'll be my last... Absolutely appalling, waiting what felt hours for a completely messed up order. I ordered cheesy and chicken chips and got a w... See more

Rated 2 out of 5 stars

Luke warm overcooked pizza delivered, with 2 boxes of hot wings again one overcooked, and one not cooked long enough. No point phoning to complain, you can see the problems with just your eyes without... See more

Rated 5 out of 5 stars

Chippenham shop. Although the other reviews were hit and miss I thought I’d try them out as fed up with Domino’s and I was pleasantly impressed by the size, taste and amount of toppings on my pizza an... See more

Rated 5 out of 5 stars

Most delicious Pizzas I’ve ever tried in my life. The doner heatwave and shawarma blast is my favourite, I am ADDICTED! The customer service is so great too really friendly guys. Even sang me happy bi... See more


Company details


Contact info

3.0

Average

TrustScore 3 out of 5

427 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.0

All reviews

(427)

117 reviews in the last 12 months

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Rated 3 out of 5 stars

If you want a proper small pizza look here

So rocket joes was closed and I was a little drunk so though I’d order from here, the size of this pizza is as small as a water drain for your house, 6 pieces must be the size of the 4 pieces with no difference, decent taste to the pizza but £9 for something smaller than my nans hip replacement is criminal

25 March 2025
Unprompted review
Rated 5 out of 5 stars

Brackley

Brackley. Easy ordering, quick service, delivery people always smiling and polite, food was piping hot and delicious xx

21 March 2025
Unprompted review
Rated 1 out of 5 stars

Awful customer service paying for something not delivered

Been very good recently but all undone by one delivery gone wrong and non-existent customer service.

My partner and I both ordered the lunchtime special with a can of coke each both of which carried the sugar tax surcharge, diet coke was instead delivered which neither of us can drink because of the sweeteners.

The delivery driver took them back and said the manager would call me to resolve the matter.

Nobody called and nobody has bothered answering the phone for three days, I paid for drinks we never had and paid the surcharge on them for the privilege.

15 March 2025
Unprompted review
Rated 1 out of 5 stars

Rude lady answering phone

Rang for 2 pizzas and was told a different price to the leaflet when I questioned the price she got stroppy and said do you want the pizza or not! I said don't bother with that attitude keep your pizza I will go elsewhere

11 March 2025
Unprompted review
Rated 3 out of 5 stars

Very bad company sometimes good but…

Very bad company sometimes good but alot of bad times also come very late bad attitude on the phone and never apologise for being late never give anything lately to compensate for this tonight's response was what do you want me to do about it after nearly an hours wait already to be told will be almost another 30 mins that's what you get for being a regular customer 😠

10 March 2025
Unprompted review
Rated 1 out of 5 stars

Order from here if you want to keep waiting!!!

Order from here if you want to keep waiting and receive cold food.

Pathetic customer service and you keep getting told pizza is on the way when it certainly isn't.

Ordered a pizza at 7.47pm and it didn't show up until 9.30pm.. all this while the guy kept telling me the pizza is 5-10 mins away and mind you this was an hour back.
Once the pizza arrives it is a fountain of cheese and other toppings are like treasure, waiting to be found.. plus it would feel like you are eating a ball of raw dough (cos you need to make up lost time and hence not have enough cooking time!)

If you are hungry then might as well chop your arm off and eat it than order from this place!!!

11 February 2025
Unprompted review
Rated 1 out of 5 stars

2 hour + wait-don’t bother

Placed the order 2 hours ago and I still have not received it.
We called after an hour and they said it would be with us within the next 5-10 minutes. That was now another hour ago.
Called again 52 times to be precise and they have hung up everytime.

To add when the food was eventually delivered it was cold and more than 2 items were missing.

Not impressed don’t waste your time.

31 January 2025
Unprompted review
Rated 1 out of 5 stars

The grimmest pizza Ive ever tasted

WTH is this...pizza squashed and flipped over in box. Looked like it had been cut by someones thumb. Cold, wrong topping and tasted like pure grease. Felt sick after one slice and had to throw it away.
Late to arrive too. No answer on phone when I tried to call.

19 January 2025
Unprompted review
Rated 1 out of 5 stars

Do not provide your personal details

Do not provide your personal details. I provided my mobile number and email while ordering and still being bombarded by their promotional messages even though i clearly selected i don’t need their emails. These kind of businesses may even sell your personal details to 3rd party companies.

17 January 2025
Unprompted review
Rated 5 out of 5 stars

Caprinos in BRACKLEY recently met a…

Caprinos in BRACKLEY recently met a large corporate order for us. They delivered, despite out of the delivery area, and were bang on time. The food was all piping hot and of very good quality and the gentleman I organised with was friendly and extremely helpful. Thank you so much, we will definitely be using you again.

13 January 2025
Unprompted review

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