Caprinos Pizza Reviews 

428
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Looking at 124 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently mention that the food arrives hot and fresh, with delicious pizzas, crispy crusts, and generous toppings that make it enjoyable. Many people also appreciate the friendly delivery drivers and helpful service provided by the local staff members. Some reviewers were not happy with missing items and completely incorrect orders received at their doorsteps. Others complained about cold food, late deliveries, and poor customer support attitudes when trying to resolve issues. A few consumers also noted concerns regarding food quality and cleanliness during their visits.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, as experiences vary significantly. While many customers... See more

Quality

Customers consistently note ambiguous experiences with quality. While many reviewers praised the fresh... See more

Order

People report ambiguous experiences with order, as opinions on the service and food quality vary... See more

Delivery service

Customers had ambiguous experiences with delivery_service. While some reviewers praised polite and friendly... See more

Staff

Users describe ambiguous interactions with staff, reflecting deeply divided experiences. While many reviewers... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Family review~ First time ordering here, and it'll be my last... Absolutely appalling, waiting what felt hours for a completely messed up order. I ordered cheesy and chicken chips and got a w... See more

Rated 2 out of 5 stars

Luke warm overcooked pizza delivered, with 2 boxes of hot wings again one overcooked, and one not cooked long enough. No point phoning to complain, you can see the problems with just your eyes without... See more

Rated 5 out of 5 stars

Chippenham shop. Although the other reviews were hit and miss I thought I’d try them out as fed up with Domino’s and I was pleasantly impressed by the size, taste and amount of toppings on my pizza an... See more

Rated 5 out of 5 stars

Most delicious Pizzas I’ve ever tried in my life. The doner heatwave and shawarma blast is my favourite, I am ADDICTED! The customer service is so great too really friendly guys. Even sang me happy bi... See more


Company details


Contact info

3.0

Average

TrustScore 3 out of 5

428 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.0

All reviews

(428)

118 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Banging pizzas

Absolutely love this place paneer pizza and loaded are a must have I’ve ordered from here several times and always get friendly delivery staff keep up the brilliant service guys
Kind regards
Matt

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Bognor Regis branch - Best local pizza

Lovely pizzas and great deals. Hot wings are mighty decent too.

Bad point - The kids meals come with a cookie and they arrived the cookie was in with the curly fries and pizza soaking up the grease. Both kids didnt like the look of it after half of it was left stuck to the paper in the pizza box. It was as though the cookie was deep fried with the curly fries!
Apart from that the delivery and pizzas themselves were top notch.

25 April 2026
Unprompted review
Rated 2 out of 5 stars

I rang for collection on way home from…

I rang for collection on way home from work as I knew I was 15-20 minutes away and expected to wait a little but thought calling it when I get close,so I can collect on way through.
I arrived and they hadn't started it and they had no other orders as it was still early approx 1800pm .I asked if they had a deal that involves chicken goujons and a pizza etc he said I can buy one pizza and get a 2nd free which is ok if it wasn't only my self ,so I said I would just have a 12"pizza and portion chicken goujons and pay he said they don't do chicken goujons,I literally had to politely as him to repeat everything as I struggled to understand as he mumbled.
I was waiting for my pizza and I seen that they sell chicken wings , dippers, shawarma etc I couldn't believe it as I asked him multiple times I explained that I will pay I understand there no deal. He told me they don't do chicken goujons but didn't offer me dippers or wings and also I noticed deal 3 was literally pizza and a side and drink £22.99 which would of been perfect.? I was really fed up with the experience a call for a treat on the way home after a busy day just wound me up .
Then upon leaving the member of staff passed me my pizza and took a cup out from the pop chiller which was my milkshake that had literally sat there for 20 minutes I was there and no Idea how long before I arrived,the man was polite and asked if I liked to have cream and I replied yes and the 3 members of staff all started laughing and joking about the cream like a inside joke ,I felt really nervous and threw it away in the bin outside across the road,I wasn't impolite but really bad experience mate unfortunately

20 April 2026
Unprompted review
Rated 5 out of 5 stars

The fast food

The food was very good I ordered at 5pm and they said it was very busy and they managed to deliver my food In 30 minutes and it was still to warm and was very tasty

3 April 2026
Unprompted review
Rated 1 out of 5 stars

First time I tried this company - no delivery

First time I tried this company, through Just Eat, over an hour ago. Estimated delivery 21:30-21:45. Several phone calls with no answer. At 22:05,:finally got an answer - was told that it would be another 3-5 minutes. When I said I would reject after this, and want a refund, was Tod that was my choice - no interest at all. It’s now 22 20….

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Great pizza!

Absolutely loved my experience at Caprinos Pizza in Manchester! The pizza was genuinely one of the best I’ve had—fresh, full of flavour, and perfectly cooked. What really made it stand out though was the customer service. The staff were so friendly, welcoming, and went out of their way to make sure everything was just right. You can tell they really care about their customers. I’ll definitely be coming back again soon!

14 January 2026
Unprompted review
Rated 2 out of 5 stars

Chicken pasta is a scam

They introduced their new pasta meals which I was excited to try.I have tried the chicken pasta and it left me very dissapointed. There was hardly any meat and sauce on it,95% of the portion was just cheap pasta for £8.99🤨. It's a scam in my opinion,I don't recommend. Wasted my money.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Well Worth Ordering

Oxford shop is amazing! Several times I’ve ordered and every time I get my delivery it’s piping hot!!

Keep up the amazing work Cowley Road team.

10 March 2026
Unprompted review
Rated 1 out of 5 stars

0/5 poor service

0/5
Do not order from this restaurant.
They attempted to deliver my food to the wrong address then refused to redeliver or refund. I have no idea the quality of the food because they did not give me the food I paid for… but the customer service was atrocious. Both contacts I spoke to on the phone were rude and completely unhelpful despite me being totally understanding and willing to forgive their mistake.

7 March 2026
Unprompted review

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