So far it’s been good especially their support team always there. Only reason for not giving 5 stars is because I haven’t used any other modules other than Payroll.
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See what reviewers are saying
I cannot fault the customer services of Capium. Nothing is ever too much to ask. Been with them for a year and their after sales service is amazing. Thank you
We have been using Capium for a number of years now, and are currently in the process of switching over to MTD for income tax. Nick has been a huge help in assisting us with this process and has made... See more
I am new Capium user and learning everything from scrach. I am enjoing it a lot. Thanks to amazing support I can solve all my problems quicky and easily. My assingn manager Chandini always resolve my... See more
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Company details
Written by the company
Cloud-based Online Integrated Accounting Software for day to day needs of accountants and sme's, allows you to manage corporation tax, accounts production, payroll, bookkeeping, AML, company secretarial and practice management. Inherently Making Tax Digital.
Contact info
86-90 Paul Street, EC2A 4NE, London, United Kingdom
- 020 3322 5578
- Info@Capium.com
- www.capium.com
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Great product and service
I have been using Capium for around 7yrs. It took me ages looking for software that was simple enough not to be overwhelming but did what I needed. The support is fantastic, we usually have a reply within 24hrs even if it's to say that my query is being looked into. I would highly recommend Capium.
We have been using Capium for 6years…
We have been using Capium for 6years now and since then, I moved from 6 clients to 80 clients as a part time activity. With the software, my workload increase hasnt been felt. You have everything in one place, can work from anywhere ans any device. I love the multiple module integration. As an expert users I have learned to live of some minor deffect observed and like the fact they are constantly integrating new features.
Great Cloud Software
We have been using Capium for about 1 year and we have very been impressed with the software. The support has been great especially from Shaun, he is always helpfully.
We would definitely recommend Capium, as the software is great to use and is continuously updated.
Recommended highly
We have been using Capium for our business for a little over a year now and I'm really impressed with how well their products integrate with each other. It's made managing finances much easier and more efficient. The communication tools are also great - we can easily share documents with clients and keep them in the loop on everything. Overall, I highly recommend Capium to anyone looking for a user-friendly, effective and affordable accounting solution.
A Game-Changer for Our Accounting Practice
Capium has transformed our accounting practice and we are confident in the solution it offers for all of our accounting needs.
The platform's range of features has allowed us to streamline our workflow and provide better service to our clients.
Its integration with other accounting software and top-notch security measures make it a must-have for accounting professionals who want to work more efficiently, accurately, and with more confidence.
Capium has done wonders for us!
We've been using Capium for 3 years now, and they have been great at support and are looking at bringing in a lot of new features shortly!
We've been very impressed with how the Accounts Production/Corp Tax flows between the two - and we also have had a really good experience using their Self-Assessment module.
They are currently looking at bringing in CapiPay for bookkeeping and also a new CapiSign feature which looks good! A lot of time is now being spent on developing their software for the next version of Capium.
I would really recommend them, especially as it is cost-effective, great value for what we pay, and fantastic relationship with management.
This is a great software for cloud…
This is a great software for cloud accounting. They are trying their best to update it day by day.
Excellent client service
The software is great, but more than that the staff take on feedback and are continuingly improving the software. They are always keen to listen and help. Refreshing change to other software providers.
Dreadful customer service who are…
Dreadful customer service who are unwilling and ill-equipped to offer any assistance. Would suggest avoiding this software.

Reply from Capium
Useless software
Looks good at first glance, the demo's make it out to be very good however, once you commit and pay for the software, it's utterly terrible. The customer service is awful, the software seems incomplete , broken and doesn't flow through to each module smoothly. It's clearly been put together by people in different departments who don't use this software themselves or even test it. It's shockingly bad and glitches every now and then. The bookkeeping is useless on this software, its incredibly slow and complicated. It needs more integrations with other software's as importing data from excel isn't ideal, and is not always accurate as Capium seems to 'lose' data that is imported but doesn't flag up an error. Capium's development appears non existent, as they have been saying for literally years (since 2018) they would improve certain aspects of the software and still have not. Waste of time and money.

Reply from Capium
Extremely bad experience
Not deserving a star even. Extremely bad experience with support and software in all!
* Support is not available at all times, as other softwares offer. Not convenient if you have issues on weekends and it happens to be a deadline for Payroll submissions;
* Not being able to buy a pack or pay for a new module online, support needs to approve that to actually make a payment, otherwise it gives you an error. If you need it urgently it is your loss (I have tried twice in several months' range);
* Somehow March submissions disappeared without explanation. I did not even raise this to support and did it through another software as the problems with support just became too much;
* Problems with software at convenient times (slowing down and impossible to work or unable to submit during deadlines);
* Got a day-off to do a meeting with Mr Nick Cheyne from support and he decided not to attend and did not reply to emails up until the next few days. Did not give a proper excuse and even if there was one- did not at least give a notice so I request a new one at another time;
* They can just restrict your access at any time if you use the free Bookkeeping and Payroll modules. You will then need to contact support to do back-up as they do that (restricting) if you try to pay;
* Lying about no longer offering free Bookkeeping as there was just enough problems with support already and want to be done with.
There are way better softwares available and cheaper even. Not worth the efforts.
Very poorly structured software…
Very poorly structured software service. This site has extreme limitation in uses of its load capacity. It goes down frequently especially during submission deadlines.
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