CAPITAL SPORTS Deutschland Reviews 94

We bought the sixish core body trainer. After a short period some parts of the machine went broke. We e-mailed and asked if we could purchase this. No answer. After a second mail we got an answer, very unfriendly, one sentence: 'sent me the ordernumber and I will look into it'. Allthough the ordernumber was in our first mail (!) we send it again. Since then we never heard anymore, also not after more mails from our side. We cannot reach this company any other way en are stuck with a broken bodytrainer. Very bad experience. 1 star is to good for this company.

Sent 2 emails and tried to contact via FB Messenger, not a single reply even after a week.

Would give it -5 stars if it was possible!

they still my money. they dont deliver my order and even dont give my money back. no answers for email. sinse last year.

Product was a good proce however not the fastest customer service.

I have ordered a SUP board on the 30th of august. Received all the necessary emails like confirmation, invoice except for the one with the tracking code. Sent customer care an email two days later and got a very quick response including the tracing code. Next day, today, my board was delivered. So two thumbs up for the service and speedy delivery. Thank you very much!!

I am really unimpressed by Capital Sports - they are not serious.
2 orders arrived a week later than announced - part of one order missing - zero response from the company after multiple emails;
I was fooled by their website that looked ok.
I have just sent more complaint emails to them but obviously they do not care.
My orders were dumbbels for my son in Paris - 2 sets ordered - three deliveries later still missing one of the weights - my son has his time wasted and so does GLS the delivery company.
these guys need to close their business down and take communication classes..
Not a happy client!

ENGLISH

***Capital Sports deleted my 1 star review on their website, so I am posting here instead - I guess they want to hide bad review - BUYER BEWARE - Spend your money elsewhere***

Dumbbell delivered - One was in a box (destroyed), the other one was just a dumbbell in a thin plastic bag (also destroyed) with a shipping label on it! - No boxes!

Dumbell was damaged and scratched - it looks like a B ware or second hand product - Not a new one

Wrote to support and sent 5 reminders, they only bothered to reply after 3 weeks - Also, don't bother calling the number, they let you wait 30mn and then just hang up - I tried 3 times, it was a huge waste of time.

In the end, they offered to replace or a 20€ refund - I took the "refund" and will not spend another euro on this company.

DO NOT BUY

DEUTSCH

***Capital Sports hat meine 1-Stern-Bewertung auf ihrer Website gelöscht, also poste ich stattdessen hier - ich denke, sie wollen schlechte Bewertungen verbergen - KÄUFER VORSICHT - Gib dein Geld woanders aus ***

Hantel geliefert - Eine war in einer Box (zerstört), die andere war nur eine Hantel in einer dünnen Plastiktüte (ebenfalls zerstört) mit einem Versandetikett! - Keine Kisten!

Hantel wurde beschädigt und zerkratzt - sieht aus wie eine B-Ware oder ein gebrauchtes Produkt - Nicht neu

Schrieb an den Support und schickte 5 Erinnerungen, sie haben sich erst nach 3 Wochen die Mühe gemacht zu antworten .

Am Ende boten sie einen Ersatz oder eine Rückerstattung von 20 € an - ich habe die "Rückerstattung" übernommen und werde keinen weiteren Euro für diese Firma ausgeben.

NICHT KAUFEN

Warning: fraud

I never received the weight vest that I ordered from the Swedish website (all contact from their side has been from Germany) and CapitalSports is not refunding me. After 2 months of writing to them, they still come up with new excuses of why they haven't refunded my purchase yet. I strongly advise to not purchase from this site as there seems to be a significant risk of getting ripped off.

I ordered a SUP Board, I got an order confirmation and everything went well in the beginning. After a week I haven’t heard anything from them so I contacted to ask for the shipping information- instead of a reply I got without any notice a refund, saying that the board isn’t available at the moment.
Going to the Onlineshop, I saw the same board available but 40€ more expensive.That really sucks. Wouldn’t recommend to buy there.

Took over a week to come, but did in the end

Helix Air Crosstrainer, not good crosstrainer at all, almost all features misleading, like:

- not silent, advertised with silentbelt system

- all visible screws/moving parts has been oiled, squeaking/crackling noise all the time when training coming from behind, from the "silentbelt system", it seems

- pedals has three position, one pedal comes with manufacture fault, when installed to the first position and when pedaling back side of the pedal hit metal parts behind, not correctly measured at all ..

Too cheap for the price tag. While the device works, the heart monitor doesn't work at all (readings are wrong all the time) and customer support just ignores you. It seems like most of the customers don't understand the importance of a heart monitor in a cardio machine, so CapitalSports just doesn't care about it, even though the device costs 1300 Euros.

The one star is primarily because their customer support ignored my request. Ignoring customers is always easier than justifying crappy products or replacing them. So, if you're buying from CapitalSports, consider that they'll ignore you if you have a problem unless you make a big fuss about it.

Order information: CAPITAL SPORTS Infinity Pro 4.0 Laufband grau, Artikelnummer: 10032955, Bestellnummer 2021-1278869.