capitalonetravel.com Reviews 

I have been using Capital One travel for years, but not anymore.
I recently booked a flight on Fiji Airways using the C1 Travel portal. Flight alone was approx. $1,500. I could not choose seats and had to go directly through the airline for that, paying over $700 extra.
When I tried to make a change to the flight plan, I could not do it through the airline or the capital one portal. I had to call C1 support directly. All I wanted to do was move my outgoing flight out one day. They told me I only have 2 options. Capital One would charge me over $2,000 more to make a flight change or I could cancel and receive 80% refund.
When I called the airline they said if I had booked directly through them the change would have only cost me $175.
Customer Service could not provide any explanation and was very dismissive. Supervisor included.
Next time I will go directly through the airline and I will no longer use this card for travel.

I booked through Capitol One travel for a flight on JetBlue. NEVER again. My seat selection never went through and I had to rebook the seat on JetBlue. Then there was a minor error with my reservation (a typo in a number). I spent an hour on hold with JetBlue to fix it, only for them to tell me it had to be corrected by Capitol One. I had them make the correction on the phone, and its still not fixed. This means calling "again!" Third time trying to get a simple change so I'll be able to check in for my flight. So basically, there is absolutely no benefit booking through Capitol ONE. Just cut out the middle man and book directly with the airline. Capitol One made it seem like, "if you book through us, you'll get more benefits." WRONG! You'll get more work to do. Beyond bad. If you want to get results here you go: Third-Party Escalation
If Capital One does not resolve your complaint internally, you can escalate the issue to external regulatory bodies: Consumer Financial Protection Bureau (CFPB): You can submit a complaint online regarding financial services. OR Better Business Bureau (BBB): File a complaint on the Capital One BBB profile to request a response through their mediation channel. Companies do not want us reporting them! They deserve to have a spotlight on ripping people off!

So silly - doesn't cover various major routes, eg. was unable to find a single flight from Nairobi to Washington DC and the agent said this was because they had no agreements on this route. Was about to get the Venture X travel card so at least I know to stay away!

Wow. I wish I read these reviews before trying to book a hotel because same. I made a date error and immediately tried to change it and they could do nothing. Disputed it with my credit card. Nothing. About $300 for 2 nights at a hotel I never stayed at.

Recently went to book a hotel in Vancouver BC using my Capital One miles. The Capital One price was more than 3 times the hotel's pricing on its website!! It appeared that it was true for all hotels in Vancouver.
Talked to Capital One travel to confirm.... It was confirmed!!!!

I got the Capital One Venture X card in November knowing we would be going to Disney in May so I put all of our spending on it to hit the 100k bonus and wrack up as many points as I could. This past weekend I started trying to book our flights through the portal and for 4 days I kept getting a message saying "uh oh something went wrong please search another flight". Other sites had this flight completely open and even the Capital One call center said it was available and they could help me book the trip but they couldn't tell me why I had an error. I finally realized my daughter, who is almost 2 and will be 2 for our trip, was being marked as a lap infant, though at no point did I select this or have the opportunity to change this. When I removed her from the booking it worked. After I called the call center again they told me my options were to book my entire party then call back and try to book my daughter separately. Absolutely not. The only other option that they suggested was to book on an outside site. Really. So I cannot use the $300 travel credit which is partly why I chose the Venture X over just the regular Venture card, knowing that we were taking this trip. I also will not be getting 5X miles at no fault of my own. This is insane that if you are trying to fly with a child under 2 it's just literally not possible to book through the portal in a way that any normal parent would be comfortable with. I can almost see how it would be difficult to book a lap infant but defaulting to a lap infant when I am actively trying to buy them a ticket makes no sense. They did give me a $100 credit but now that I see how ridiculous the portal was to use I'm not that excited about it.

I will never book travel on Capital One Travel again. I made a small error when booking a hotel recently. I was looking at the wrong calendar, and got the dates off by 1 day. I immediately called Cap One Travel, and they were downright robotic in their insistence that they could not (would not) help me. They pointed me to the hotel, but of course, the hotel told me that they couldn’t make any changes because the booking was made through Capital One Travel, and only they could help me. Back and forth, back and forth. I’ve been a Cap One customer for more than 30 years; clearly loyalty means nothing. Do not book with them; they couldn’t care less about the human element of travel.

I use Capital One travel for all of my flight bookings. They have a price match guarantee. Also if the price reduces on you flight within 10 days, they automatically give you a credit without you having to track it. When I have used their price match, it is easy and fast with their agents.

No benefits to booking a trip with capital one travel. I am an American Airlines credit card holder and decided to book via capital one for the benefits they say you get. Don’t bother. If you need to make changes or need a travel credit, they tell you to contact the airline. The airline tells you to contact capital one. It’s a joke. American said they would have credited my trip had I booked with them directly. So now I’m screwed and lost money and all of my miles. Book with the airline directly. Don’t bother with capital one. Terrible service.

NEVER USE CAPITAL ONE TRAVEL!! The website is horrible to navigate online and on the phone. I booked a $600 ticket on Dec 31st, had to cancel due to an issue that came up and they kept $150 of the $600 ticket. Never recieved an email confirmation. And the money only processed on the Jan 3rd so I wasn’t even sure it went through properly. Not to mention I called and asked for a one-time courtesy refund and they said they can’t “overwrite” policy. Ridiculous. I get better refunds using Bookings/Agoda/the actual airline companies. I thought Capital One would offer better ticket protections but they do not. It is NOT worth it!! They tried to offer me a $50 credit instead. Absolutely not. I’d rather have my full $158 dollars refunded.

STAY AWAY!! Worst experience I have ever had. Price on their site was $411 however because I was using my cancellation flight credit to book, I had to actually pay 4.80 more. My flight credit was $565.40!!! What a rip off!! I had to pay $159.20 more than others buying the same ticket. Then the person couldn’t help me with my seat assignments even though the price I paid included picking a seat. After 50 minutes on the phone with them, I now have to make a call to the airline to choose my seats. I will NEVER use them again and the additional amount they charged me on my capital one credit card will be the last charge they make. Horrible customer service!! Don’t sell flights if you can’t offer full service. I should have booked directly with the airline. Hard and costly lesson for me.

If I can give them negative stars, I would! They are unkind agents. I kindly asked for a refund for cancellation due to my 1 year old daughter getting sick and they denied my request. Absolute thieves

This was the worst travel agency experience I’ve ever had. TAP Airline canceled my flight, so I requested credit to book with another airline. After spending 45 minutes on the phone, I was told they’d email the airline to confirm the credit and that I’d get a confirmation email within 24 hours. Four days later, I called back only to find out I had to contact the airline directly. Another 35 minutes on the phone with Gem and Josh (a supervisor in Costa Rica) got me nowhere, as they were unwilling to help. I like Capital One, but not Capital One Travel, and I’m now reconsidering my need for the Venture X.

Don’t ever try to book a fly with capital one travel is a horrible company horrible customer service and if you book a flight with capital one travel don’t think you’re gonna make it cause it’s just a scam .

Had several good experiences before, but this one was very bad. I booked a rental car for $150, detailing that I would return it in a different location. When I picked up the car they charged me an extra $432.50 for a different dropoff, international fee and airport fee. And when I called customer service they said to take this up with the rental agency! They definitely should have known and fairly quoted me ALL charge so that I would have been able to find another rental car.

I'm going to dump this credit card and go with Chase Sapphire even if it costs 1k a year. First problem is the web app which doesn't work well consistently especially outside the USA and from a usability perspective it really needs work. Second problem is customer service is not USA based. Heavy accents and lots of background noise make it difficult to get things done. Third problem is they now use Expedia for booking hotels and you aren't going to get the same level of attention from the hotel as going directly to the hotel website directly nor will you get your 5x the miles either. Fourth problem are the airport lounges which are very nice with decent food and PACKED all the time especially the one at Dulles Airport. Fifth problem is that they removed many of the benefits and seem like they don't really want to give us our rewards. I don't recommend this card for international travel.

Horrible! Booking with capitalonetravel has been thee worst booking agent experience in all of my frequent travels. My preference is to book with airlines directly but capitalone now requires booking with them to use the annual credit. I happily booked and thought things would be smooth but that could not be further from the truth once hit with a flight change, not once but twice. Each time there was nothing but confusion between capitalone and the two airlines handling my flights. The confusion resulted in multiple hour long phone calls and travel anxiety because the capitalone agents were some of the most incompetent and unhelpful people one could come across. Even after repeatedly explaining that the airline is saying there is a ticket issue they would attempt to refer you back to the airline telling you to contact Capitalone. After my last around and around with a dismissive supervisor who insisted my ticket was fine and would receive a reissued ticket. I received a message saying the reissue department can't reissue the ticket. Which means there was issue like I said days ago. Now once again back to square one and needing to call again to get a credit or new ticket for the third time. I have a new credit coming next week and I actually dread trying to use it after this current experience.

I just don't understand how capital one can run a service like this awful! Capitalone is a very strong and respected by a lot of people because of their excellent service, but this travel service is just a disaster.
I booked a flight, and then I need to change the date. first I saw the same flight available on the new date so I tried to do it online, then it didn't allow me and asked me to call them. Then I called, then it opened a box of worms... They said the flight was not available. I said I saw it online, it was still online when I was calling. They said I must've see it from airline, not from c1 travel website... Every single question, no matter how common it was, they needed me to hold for "2-3" minutes, which actually were 10-15 minutes, then "no" to me. then I asked another questions, then they held me for another "2-3" minutes, then after a few questions, 1 hour passed, and nothing got solved nothing got cleared. They asked me to contact american airline but AA said I booked from agent so I had to contact c1 travel. so on and so forth. C1 just not doing any help to me. I tried to call several times and check to see if I could talk to someone who really knew the rules. but no... even their supervisor said same thing. just no, nothing, none.
Update: later they found a ticket, it was $700 from the airline. They said they could change it for me, but I needed to pay the difference. And the price they had was 1800... plus change fee 150.
Yes, they forfeited over 1000 from me!

I booked a trip through Capital One travel in September 2025. Due to the government shutdown my trip was cancelled. Delta gave me a full refund. Capital One Travel is keeping almost $70 and I even purchased their flight disruption which enabled me to a full refund. They are a complete rip off and I would advise people not to book through them.

Difficult time resolving anything through customer service if you need help with your flights. Booked through Capital One travel and agency says check with the airline because they can't do anything. Airline says its an agency problem. Always a back and forth.

I regret using Capital One Travel despite the travel credit provided with Venture X holders. Not worth it, just book directly with the airlines. Capital One customer service: do better.