Capital Gardens LTD Reviews 157

I bought a product, then on returning to my vehicle, my female autistic colleague was desperate to use the toilet ,only to be turned away as it is supposed to be a outside staff toilet, can't believe that a business is this bad to customers, definitely will not use sheen garden centre again

I've been a customer for 10 years or so. They have a great selection and pretty make it impossible to walk out without buying something. A bit like Ikea. 5 stars.
Only criticism is that prices have gone bonkers. 1 star there (sorry it's harsh but given the times we live in, you should make an effort to make gardening more affordable). That's why I've been buying less there and more online / other garden centres outside London. On balance, 3 stars.

Everything about this garden centre is brilliant: choice of plants (exceptional given it’s a relatively small centre), knowledge and helpfulness of staff plus it’s well priced. Every plant I’ve bought in the last 6 months hasn’t just flourished in their nursery, they’ve flourished under my care (and I’m NOT a good gardener!). Highly recommend

Plants expensive, staff limited knowledge, cafe slow service and runs out of things but major problem is parking. New introduction of parking charges with poor signage has cost me £60 on top of the over £100 I spent on plants at Alexandra Palace garden centre. This is new and very unwelcome. I made the mistake of stopping for lunch after buying plants and this is how I'm thanked. Never again!! I recommend everyone go to Sunshine Garden Centre which is very near and doesn't charge for parking!

Very friendly staff in the cafe, lovely light and airy atmosphere. We both had full English which was beautifully cooked. We will be back to this garden centre again soon!

Lovely selection of houseplants at my local garden centre, Alexandre Palace. Also the customer service provided by Ali is excellent! He is always very patient and full of knowledge. A great asset to your company!!

At last they seem to be turning this into a proper garden centre with more and varied stock, furniture and accessories. I have always found the staff to be more helpful and more cheerful than when it was Adrian Hall. We're so lucky to have somewhere like this on our doorstep and should all shop there to stop the site turning into something else in the future!

Great help from Ali at AlyPally. Totally recommend. Derek Becky

The staff are incredibly helpful. It’s a joy to go there.

I visited Capital Gardens in Alexander palace today for the first time lovely selection of indoor plants and staff were so polite and helpful they also have a cafe which the staff were also so friendly and helpful i had a cappuccino and a carrot cake to die for really impressed with this centre will be bringing friends along next time for a shop and a coffee :)

What has happened to this lovely garden centre cafe !!
New staff in restaurant seem totally disorganised, no large cups available, didn't get the right milk either and the service was very slow. Reduced menu due to staff shortages which is disappointing.
Used to love this cafe but think we will be looking elsewhere in future.

Our visit today was lovely, the centre looks amazing , the food was delicious and beautifully presented. The covid rules were very good and complied with. We were served by Toby and his attention to detail, politeness, friendliness and kindness was a credit to the restaurant. Thank you for a lovely visit.

I recently found a beautiful lollipop ‘tree’ during a lunch break at Capital Gardens. At over 8 foot tall, it was never going in my car 😂. Nothing was too much trouble for the team. They gave me great advice, helped choose a new pot, delivered my tree and repotted it! Fantastic professional friendly service. Very good value too!

Had a great time at the Wandsworth Garden Centre (Neals Nurseries) - so much so that we spent 2 1/2 hours shopping there. We were even willing to wait more than half an hour for a member of staff to assist us with choosing a barbeque. In total we spent just shy of £600 with them. And what did we get in return.... a parking fine of £100 for staying in their car park for more than 90 minutes. An absolute joke. Would prevent me from going back to what otherwise was a fantastic garden centre or any others in the group.

I'm writing my review on here after Capital Gardens ltd failed to respond to my customer service complaint from their site regarding absolutely poor service at the Wandsworth centre.

I love coming to the Wandsworth centre, so much so I travel quite far on public transport to get there and have spent a ridiculous amount of money there as an avid house plant collector. The plant quality and price is second to none however sadly I don't think I'll be coming back due to such poor poor customer service I experienced recently.

Two weeks ago I visited to collect terrarium plants and various bits to create them as gifts for Christmas. As I entered the gates I immediately saw the horticulture gravel and collect a large bag, is was of course extremely heavy so I saw four green baskets on wheels and picked one up to put my gravel bag in. I happily wandered indoors peacefully listening to my music when I was stopped abruptly by an angry older women (whitish grey hair maybe in her early 60s). She shouted "where did you get that basket!?!" At this point all other customers stopped to look. In embarrassment I explained I had collected it in the customer car park. She shook her head still frowning and said "well you shouldn't be using those they're old!!" Surprised at how she was treating a customer I didn't know what to do I just carried on looking hoping she might offer a replacement and perhaps grab one for me but no, she shook her head again and carried on replenishing shelves. Another customer looked at me confused and amused so I carried on into the houseplant \ home ware section. It completely tarnished my shopping experience so I just wanted to get what I needed and leave. If I hadn't traveled \ walked so far I would've left.

I got my plants etc and decided to walk outdoors as I remembered I needed to buy a friend a birthday gift too and thought an alpine succulent arrangement would be nice. As I made my way over I saw that section had been blocked off as they were having Christmas tree deliveries. However, I could still still other customers shopping in that area so assumed maybe I had to follow a one way system to avoid the delivery unloads. So I asked another older lady who was wrapping Christmas trees for customers how I might enter. Abruptly she said "you can't!! We have deliveries". She didn't even look up or explain at what time I might be able to enter which would be BASIC customer service. To be honest, in my opinion, I thought she might ask what in the area I was interested in and perhaps offer to bring it over but no. She just ignored me.

So that is two very very poor customer service interactions within the space of 10 minutes or less. I work in customer service in a very intense role and I know this is a testing time for everyone but wow, manners are just super basic that anyone should have in a role such as this. A garden centre should be a friendly environment, a little bit of escapism and be welcoming. After all they are being paid to represent a company and quite frankly they're doing a terrible job.

At checkout, of course I ran straight there eager to get the hell out. One women looked insanely miserable I stood there a while waiting politely to be called forward to adhere to social distancing and she just sat there staring into the abyss. Realising she clearly couldn't be bothered to serve anyone I walked around to the second checkout by the exit door and was eventually greeted by a lovely guy who was very happy to help and made up for the absolute crap experience.

When I came home I told my partner about the experience and she said "well what were you expecting, they were rude last week too" - we had actually gone for a Christmas tree the week before and didn't get one with our experience and I had totally forgot.

It's cheaper but pay a bit more elsewhere for better service.

The Studley Green Garden centre was never a very good garden centre (compared to others in the local areas) so I was glad when Capital took it over thinking that they would inject some enthusiasm, new thinking and cash into it.
12 (?) months later it is probably worse than it was, very poor choice, poor signage and quite expensive. I can go there and hunt around to find (hidden away in a mixed display by the door) one variety of pyracantha or go on line and find multiple varieties at a lower price (albeit I do have to pay postage). Even without Covid why bother shopping here unless (as was the case with the pyracantha) I wanted something immediately as a gift.

Another great Christmas department created by the lovely Carol and her team . Each year it is thoughtfully put together with an extensive range of decorations , candles and accessories.
Always fun to visit .

Lovely assorted plants. A bit expensive but not extremely. However I have bought 2 plants, which one died and the other was broken when I was planting it. They used a basket to hide the fact that it was broken in the first and it was not cheap. No guidance on planting either on some of the plants. Will not be buying anymore plants from there anymore.

Lovely nursery, spoiled by the bunch of sharks that prosecutes for overstaying your welcome in the car park By 10 minutes . Civil Enforcement have been pursuing my husband for more than a year. He wasn’t driving, he has severe dementia, and I had spent £165 ... never again.

Fantastic experience today getting a hanging egg chair for the garden. I was so impressed by how helpful and polite every member of staff was. Also, how they went above and beyond to help move the garden furniture and put it in my car without needing to be asked. Such a stress-free and calm experience.
Thank you!