Capital Auto Auction Reviews 

735
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 622 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and customer service representatives for being extremely polite, helpful, and thorough throughout the entire donation process. Consumers also mention that the towing service is exceptionally efficient, fast, and punctual, making vehicle pickups incredibly smooth and simple. However, some people mentioned occasional issues with scheduling conflicts or communication delays regarding the exact pickup times. Some reviewers were not happy with unexpected timing changes, missing paperwork handling, or minor coordination hiccups during their interactions. A few individuals felt frustrated by these specific obstacles, though the overall impression remained very positive.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting that representatives and... See more

Service

Users describe positive interactions with service, highlighting a seamless and efficient donation process... See more

User experience

Reviewers highlight positive aspects of user experience, noting that everything went smoothly and the online... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting prompt scheduling and... See more

Customer service

Clients share positive opinions on customer service, highlighting that representatives are friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Booking an appointment was so easy and informative. I was given all the necessary contact info in case of any situation. The date for auto pickup was very prompt. The driver was courteous and helpful.... See more

Company replied

Rated 5 out of 5 stars

It ended well for me thanks to Stephanie. She agreed to accept a digital copy of my wife's death certificate along with the paper title and a paper copy of my wife's will as she and I were both named... See more

Company replied

Rated 5 out of 5 stars

The communication was very much appreciated. They kept in contact of when they’d be here. Texted to say time frame and we’re here in that time frame. The gentleman who came was courteous and was ab... See more

Company replied

Rated 5 out of 5 stars

Capital Auto has been very thorough Mr communicative. The donation car has not moved in 4 years but the gentleman from Capital Auto was able to get the car moving and onto the tow truck with out is... See more

Company replied


Company details

  1. Auction House

Written by the company

Capital Auto Auction has been in business in Washington DC since 1988. As native Washingtonians, we are proud to be doing business in Northeast Washington. On February 4, 1989 we opened our doors in DC. We have sold thousands of vehicles. Our 60,000 sq ft facility is centrally located. We draw customers from DC, and both the Maryland and Virginia suburbs. There is plenty of parking at the auction warehouse, which is right across the street from the Main Post Office. December 11, 1996 we opened Capital Auto Auction of Philadelphia. We now have three big auctions per week held on Tuesdays, Wednesdays, and Saturdays due to the great response in Philadelphia. We are right off of Route 95 at Cottman Avenue. You can’t miss our sign! November 18, 1999 we added our third Capital Auto Auction in Manchester, New Hampshire. We now have auctions weekly, every Saturday, rain, snow, or shine. We look forward to serving our New England neighbors. We are easily accessible to Boston and the vicinity, Route 93N to route 101E, exit 1 on the left. We have vehicles for every budget and need – from family mini-vans, to sports cars, to the occasional boat, camper, and motorcycle. The selection varies from week to week, but there are always good, clean, used cars at excellent prices. The bargains are outrageous!!! We also take vehicles on consignment. We do the advertising!!! We show it off!!! We take the phone calls!!! You sell your car!!! If there is ever a problem with a sale, we at Capital Auto Auction will do everything possible, and fair, to satisfy both the buyer and the seller. Capital Auto Auction is a public car auction…Everyone is welcome. Come and share in the excitement of a live auction!


Contact info

4.8

Excellent

TrustScore 5 out of 5

735 reviews

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4.8

All reviews

(735)

605 reviews in the last 12 months

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Rated 5 out of 5 stars

The driver showed up on time and was…

The driver showed up on time and was knowledgeable and helpful. Great additude to!

19 June 2026
Capital Auto Auction logo

Reply from Capital Auto Auction

We're glad to hear our driver was prompt, knowledgeable, and helpful. Thank you for your positive feedback.

Rated 5 out of 5 stars

First phone contact was very easy and…

First phone contact was very easy and the help was great..Pickup was date was set for our convenience. Day of pickup went smooth and had a great tow truck driver. All Good!!!!

19 June 2026
Capital Auto Auction logo

Reply from Capital Auto Auction

We're so pleased to hear your experience was easy and convenient. We appreciate your positive feedback about our service!

Rated 5 out of 5 stars

Great to work with

Staff people were on-the-ball and courteous.

12 June 2026
Capital Auto Auction logo

Reply from Capital Auto Auction

We are so happy you enjoyed your experience with our team. Thank you for your kind words!

Rated 5 out of 5 stars

good

Nice
....

...
very nice

18 June 2026
Capital Auto Auction logo

Reply from Capital Auto Auction

Thank you for your kind words!

Rated 5 out of 5 stars

positive experience

altogether positive. The tow truck company in their call ahead, took note of possible questions and explained process of the auto pick up: within window of time the driver would call one hour prior to time of arrival. He answered my questions: he indicated where on back of Auto Title I was to sign, took note of which tire was low. He was polite, courteous, helpful. thank you

18 June 2026
Capital Auto Auction logo

Reply from Capital Auto Auction

We are so happy to hear about your positive experience with our towing service. It's wonderful to know our team provided such helpful and courteous assistance. Thank you for sharing your feedback!

Rated 5 out of 5 stars

Professional staff

Professional staff, easy and smooth experience

18 June 2026
Capital Auto Auction logo

Reply from Capital Auto Auction

We are delighted you had a smooth experience. Thank you for your kind words!

Rated 5 out of 5 stars

Reliable Service

Your rep Kevin was very helpful and friendly, making the process quick and efficient. Thank you.

17 June 2026
Capital Auto Auction logo

Reply from Capital Auto Auction

We're so happy to hear our team provided such helpful and friendly service. Thank you for your kind words!

Rated 5 out of 5 stars

Easy process

Fast and easy experience!

16 June 2026
Capital Auto Auction logo

Reply from Capital Auto Auction

We are so happy you had a great experience with us. Thank you for your feedback!

Rated 5 out of 5 stars

Professional, Smooth & Efficient

The entire process was efficient and simple. The tow truck driver was very professional and polite.

15 June 2026
Capital Auto Auction logo

Reply from Capital Auto Auction

We're glad the process was efficient and simple. We appreciate your kind words about our professional driver!

Rated 5 out of 5 stars

Quick and communicative

Cristino was very communicative about what time he would arrive and arrived promptly. He was very polite and quick to get the car on the truck.

15 June 2026
Capital Auto Auction logo

Reply from Capital Auto Auction

We're glad our team member was communicative, prompt, and efficient. We appreciate your positive feedback!

Rated 3 out of 5 stars

After my first post in frustration I can report , it took a little time but have followed thur with original plan.

Can’t be trusted only tell you what you want to here stay away . They don’t follow thru with what they say!!!

With that said they did

10 June 2026
Unprompted review
Capital Auto Auction logo

Reply from Capital Auto Auction

We are sorry to hear about your negative experience. We would like to learn more about your concerns, so please contact our office directly or provide the stock number or vehicle information here so we can investigate this further.

Rated 5 out of 5 stars

All went well.

All went well. From paperwork to pick-up!

3 June 2026
Capital Auto Auction logo

Reply from Capital Auto Auction

We are so pleased everything went smoothly. Thank you for your kind words.

Rated 5 out of 5 stars

Good information

Good information. Quality towing service. Personable.

13 June 2026
Capital Auto Auction logo

Reply from Capital Auto Auction

We're happy to hear that you had a positive experience.

Rated 5 out of 5 stars

thank you

I was able to be a work for the pick-up which was very helpful. Giving up that car was really hard it was my ideal car but I could not keep it any longer - life. Staff on the phone had answers to any question i could come up with then I set up the pick-up.

10 June 2026
Capital Auto Auction logo

Reply from Capital Auto Auction

We appreciate you sharing your experience. We understand that parting with a cherished car can be difficult, and we are glad our team could assist you during this time.

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