Candor Reviews 223

Reply from Candor

Apr 22, 2025

Hi Mark,

Thanks for taking the time to raise your concerns and provide your feedback about your experiences with Candor. We take feedback from our patients and our Candor community seriously and we take the information you provide us about your experience and use it to look at ways that we can improve as a business.

There have been a few changes at Candor recently and we know that these have caused disruption and inconvenienced our patients. For that we are really sorry.
Our team have been working really hard to continually improve the processes for everyone using Candor, but they aren’t all in place yet. We want to reassure you that we are listening to your feedback, and the feedback of other people who have been unhappy with the direction that Candor has taken.

As a result of our changes there has been an influx in enquiries, and we haven’t had the capacity to respond to everyone’s messages as quickly as we would like and as quickly as you deserve. We are working to increase our response times, and hopefully you should see an improvement soon. Your frustration is completely valid, and we understand how important timely communication and genuine support are, particularly when dealing with sensitive matters.

We’d really appreciate the opportunity to resolve this with you properly—if you’re willing, please respond to the message our team has sent you in the Support Chat on 11th April so that we can escalate it immediately and ensure you’re connected with the right person.

Reply from Candor

Apr 22, 2025

Hi Tama,

Thanks so much for taking the time to reach out and tell us about your experience with Candor. I’m so glad you've found the experience fast and convenient.

We are always looking at ways we can improve, so we will look into our range and the options we can provide for you going forward!

Reply from Candor

Apr 22, 2025

Hi Brendan,

Thanks for taking the time to raise your concerns and provide your feedback about your experiences with Candor. We take feedback from our patients and our Candor community seriously and we take the information you provide us about your experience and use it to look at ways that we can improve as a business.

There have been a few changes at Candor recently and we know that these have caused disruption and inconvenienced our patients. For that we are really sorry.
Our team have been working really hard to continually improve the processes for everyone using Candor, but they aren’t all in place yet. We want to reassure you that we are listening to your feedback, and the feedback of other people who have been unhappy with the direction that Candor has taken.

As a result of our changes there has been an influx in enquiries, and we haven’t had the capacity to respond to everyone’s messages as quickly as we would like and as quickly as you deserve. We are working to increase our response times, and hopefully you should see an improvement soon. Your frustration is completely valid, and we understand how important timely communication and genuine support are, particularly when dealing with sensitive matters.

We’d really appreciate the opportunity to resolve this with you properly—if you’re willing, please reach out to our team again with the reference to this review, so we can escalate it immediately and ensure you’re connected with the right person.

Reply from Candor

Apr 22, 2025

Hi Taz,

Thanks for taking the time to raise your concerns and provide your feedback about your experiences with Candor. We take feedback from our patients and our Candor community seriously and we take the information you provide us about your experience and use it to look at ways that we can improve as a business.

There have been a few changes at Candor recently and we know that these have caused disruption and inconvenienced our patients. For that we are really sorry.
Our team have been working really hard to continually improve the processes for everyone using Candor, but they aren’t all in place yet. We want to reassure you that we are listening to your feedback, and the feedback of other people who have been unhappy with the direction that Candor has taken.

As a result of our changes there has been an influx in enquiries, and we haven’t had the capacity to respond to everyone’s messages as quickly as we would like and as quickly as you deserve. We are working to increase our response times, and hopefully you should see an improvement soon. Your frustration is completely valid, and we understand how important timely communication and genuine support are, particularly when dealing with sensitive matters.

We’d really appreciate the opportunity to resolve this with you properly—if you’re willing, please reach out to our team again with the reference to this review, so we can escalate it immediately and ensure you’re connected with the right person.

Reply from Candor

Apr 22, 2025

Hey Daryl,

Thanks so much for taking the time to reach out and tell us about your experience with Candor. I’m so glad you felt supported by our wonderful team. Between us, we think Dr James is pretty great too, and we will definitely pass that on to him!

Reply from Candor

Apr 22, 2025

Hi Ruby,

Thanks so much for taking the time to reach out and tell us about your experience with Candor. I’m so glad you are happy with the way Candor works!

There have been a few changes at Candor recently and we know that these have caused disruption and inconvenienced our patients. For that we are really sorry.

As a result of our changes there has been an influx in enquiries, and we haven’t had the capacity to respond to everyone’s messages as quickly as we would like and as quickly as you deserve. We are working to increase our response times, and hopefully you should see an improvement soon. Frustration is completely valid, and we understand how important timely communication and genuine support are, particularly when dealing with sensitive matters.

We really appreciate you sharing what works, and what doesn't work for you as a patient of Candor. We love our pharmacy network too, so we're glad you feel the same way!

Reply from Candor

Apr 22, 2025

Hi Kordell,

Thanks so much for taking the time to reach out and tell us about your experience with Candor. I’m so glad you felt supported by our wonderful team. Between us, we think Dr James is pretty great too, and we will definitely pass that on to him!

Reply from Candor

Apr 22, 2025

Thanks for taking the time to raise your concerns and provide your feedback about your experiences with Candor. We take feedback from our patients and our Candor community seriously and we take the information you provide us about your experience and use it to look at ways that we can improve as a business.

There have been a few changes at Candor recently and we know that these have caused disruption and inconvenienced our patients. For that we are really sorry.

Our team have been working really hard to continually improve the processes for everyone using Candor, but they aren’t all in place yet. We want to reassure you that we are listening to your feedback, and the feedback of other people who have been unhappy with the direction that Candor has taken.

We love Dr Lisa Beckett too, and we are so sorry that you've felt abandoned by the changes. I'd like to reassure you that we do take our responsibilities seriously, and we don't want to exacerbate any problems or give anyone the run around.

As a result of our changes there has been an influx in enquiries, and we haven’t had the capacity to respond to everyone’s messages as quickly as we would like and as quickly as you deserve. We are working to increase our response times, and hopefully you should see an improvement soon. Your frustration is completely valid, and we understand how important timely communication and genuine support are, particularly when dealing with sensitive matters.

We’d really appreciate the opportunity to resolve this with you properly—if you’re willing, please reach out to our team again with the reference to this review, so we can escalate it immediately and ensure you’re connected with the right person.

Reply from Candor

Apr 22, 2025

Hi Elijah,

Thanks so much for taking the time to reach out and tell us about your experience with Candor. I’m so glad you felt supported by our wonderful team. Between us, we think Dr James is pretty great too, and we will definitely pass that on to him!

We always love a new idea on how to make our system better, so I’ll pass that on to the brains in our team!

Reply from Candor

Apr 22, 2025

Hi Dayle,

Thanks for taking the time to raise your concerns and provide your feedback about your experiences with Candor. We take feedback from our patients and our Candor community seriously and we take the information you provide us about your experience and use it to look at ways that we can improve as a business.

There have been a few changes at Candor recently and we know that these have caused disruption and inconvenienced our patients. For that we are really sorry.
Our team have been working really hard to continually improve the processes for everyone using Candor, but they aren’t all in place yet. We want to reassure you that we are listening to your feedback, and the feedback of other people who have been unhappy with the direction that Candor has taken.

As a result of our changes there has been an influx in enquiries, and we haven’t had the capacity to respond to everyone’s messages as quickly as we would like and as quickly as you deserve. We are working to increase our response times, and hopefully you should see an improvement soon. Your frustration is completely valid, and we understand how important timely communication and genuine support are, particularly when dealing with sensitive matters.

We’d really appreciate the opportunity to resolve this with you properly—if you’re willing, please reach out to our team again with the reference to this review, so we can escalate it immediately and ensure you’re connected with the right person.

Reply from Candor

Mar 21, 2025

Thank you for your very detailed feedback. We are extremely sorry to hear about your experience. We never want our patients to feel unsupported or unheard, especially after placing their trust in us. It’s clear from your review that we’ve fallen short in your case, and for that, we sincerely apologise.

We’d really appreciate the opportunity to resolve this situation with you properly. if you’re willing, please reach out to our team again with the reference to this review, so we can escalate it immediately and ensure you’re connected with the right person.

We hear you, and we are committed to doing better.

Reply from Candor

Mar 21, 2025

Thank you for your very detailed feedback. We are extremely sorry to hear about your experience. We never want our patients to feel unsupported or unheard, especially after placing their trust in us. It’s clear from your review that we’ve fallen short in your case, and for that, we sincerely apologise.

We’d really appreciate the opportunity to resolve this situation with you properly. If you’re willing, please reach out to our team again with the reference to this review, so we can escalate it immediately and ensure you’re connected with the right person.

We hear you, and we are committed to doing better.

Reply from Candor

Mar 21, 2025

Thank you for your very detailed feedback. We are extremely sorry to hear about your experience. We never want our patients to feel unsupported or unheard, especially after placing their trust in us. It’s clear from your review that we’ve fallen short in your case, and for that, we sincerely apologise.

We’d really appreciate the opportunity to resolve this situation with you properly. if you’re willing, please reach out to our team again with the reference to this review, so we can escalate it immediately and ensure you’re connected with the right person. Further, if you ever decided to give us another try, we can assure you that we will do everything we can to change your opinion of our business.

We hear you, and we are committed to doing better.

Reply from Candor

Mar 21, 2025

Thank you for your very detailed feedback. We are extremely sorry to hear about your experience. We never want our patients to feel unsupported or unheard, especially after placing their trust in us. It’s clear from your review that we’ve fallen short in your case, and for that, we sincerely apologise.

We’d really appreciate the opportunity to resolve this situation with you properly. if you’re willing, please reach out to our team again with the reference to this review, so we can escalate it immediately and ensure you’re connected with the right person. Further, we would like to assure you that if despite our best efforts, we are unable to offer you treatment for some reason, you are eligible for a refund.

We hear you, and we are committed to doing better.

Reply from Candor

Mar 21, 2025

Thank you for taking the time to share this feedback, and we’re genuinely sorry to hear about your experience.

We never want anyone to feel abandoned or unsupported—especially after placing their trust in us. It’s clear from your review that we’ve fallen short in your case, and for that, we sincerely apologise. Your frustration is completely valid, and we understand how important timely communication and genuine support are, particularly when dealing with sensitive matters.

We’d really appreciate the opportunity to understand where the breakdown occurred, and resolve this with you properly. If you’re willing, please reach out to our team again with the reference to this review, so we can escalate it immediately and ensure you’re connected with the right person. Further, we would like to assure you that if despite our best efforts, we are unable to offer you treatment for some reason, you are eligible for a refund.

We hear you, and we are committed to doing better.

Reply from Candor

Mar 21, 2025

Thank you for taking the time to share your feedback, and we’re extremely sorry to hear that your experience with us was not up to par.

We never want anyone to feel unsupported—especially after placing their trust in us. It’s clear from your review that we’ve fallen short in your case, and for that, we sincerely apologise. Your frustration is completely valid, and we understand how important timely communication and genuine support are, particularly when dealing with sensitive matters.

We’d really appreciate the opportunity to resolve this with you properly—if you’re willing, please reach out to our team again with the reference to this review, so we can escalate it immediately and ensure you’re connected with the right person.

We hear you, and we are committed to doing better.

Reply from Candor

Mar 21, 2025

Thank you for taking the time to share your valued feedback, and we’re genuinely sorry to hear about your experience. We never want anyone to feel abandoned or unsupported—especially after placing their trust in us. It’s clear from your review that we’ve fallen short in your case, and for that, we sincerely apologise. Your frustration is completely valid, and we understand how important timely communication and genuine support are, particularly when dealing with sensitive matters.

We’re currently reviewing your case internally to understand exactly where the breakdown occurred so we can address it directly and ensure it doesn’t happen again. We’d really appreciate the opportunity to resolve this with you properly—if you’re willing, please reach out to our team again with the reference to this review, so we can escalate it immediately and ensure you’re connected with the right person.

We hear you, and we are committed to doing better.

Reply from Candor

Mar 21, 2025

Thank you for taking the time to share your feedback, and we’re extremely sorry to hear that your experience with us was not up to your expectations.

We never want anyone to feel abandoned or unsupported—especially after placing their trust in us. It’s clear from your review that we’ve fallen short in your case, and for that, we sincerely apologise. Your frustration is completely valid, and we understand how important timely communication and genuine support are, particularly when dealing with sensitive matters.

We’d really appreciate the opportunity to resolve this with you properly—if you’re willing, please reach out to our team again with the reference to this review and some more details, so we can escalate it immediately and ensure you’re connected with the right person.

We hear you, and we are committed to doing better.