My partner has been with Candor for 18 months, everything was fine until the last time when he tried to renew his subscription. He did manage to get an appointment with the nurse but then usually he... See more
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Candor provides online medical consultations with GPs for specific medical conditions Australia wide. Patients complete an online form which is assessed by doctors who offer treatment plans with medications posted direct to the patient. Covering sexual health, skin and medicinal cannabis, Candor provides quality care with convenience.
Brisbane City, 4000, Brisbane, Australia
No recent history of asking for reviews
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Replied to 38% of negative reviews
Typically replies within 1 week
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They made the whole process easy and straight forward. I felt genuinely cared for by Dr Lisa and the nurses and would definitely recommend them.
Their website advertises quick online process, while in reality, it takes days of back and force messaging with their nurses.
And then after the nurses are happy, you’ll need to book a real phone conversation with the doctors .
This is not an online experience, they just make you write your history in their online portal and then again say to their nurses and then again, have a phone call with the doctors.
Total scam
7 days between ordering and any communication, neglected to tell me within those 7 days that there was no stock, sent my script without an order, then the order without the script, of course the usual " im sorry" " I understand" go to hell Candor you disgusting company. Some of us are patients that rely on this but the majority are recreational users, no medical evidence required at all, and because of potheads, patients suffer, and because we are viewed as customers not patients, noone gives a crap. Money refunded and business taken into my own hands. Prepare for a senate enquiry Candor, youre disgusting and I dont give a crap about your hurt feelings caused by my anger at your incompetence, or that you've disabled my account you dogs, weeds everywhere but I think I'll go back to conventional medication, at $7.95 per script and there on demand, youre as useless as a penis on Albanese. Going without my medication is not going to be a problem, I have a REAL Gp, like I said, prepare for battle boofheads. You can say you were working with the pharmacy, in 7 days waiting I was never ONCE informed that there was NO stock or any other communication, dont try and cover up YOUR DISGUSTING MISTAKE. I'll be taking the 31 friends I recommended to you as well. I urge everyone who's thinking about Candor to reconsider, the first 2 orders are awesome, anything after that, forget it. Please discharge me officially from your care, delete my account and forward my scripts you have on file.

Reply from Candor
My recent experience with Candor has been amazing, very cheap prices for both the consults and the products and the service has been great. Not only that but they also have a wide range of products, allowing you to grab many at a time. Will definitely be staying with these doctors and will definitely be recommending to others!
From the first time I used Candor to the present day, they have been absolutely amazing. I was very hesitant to try this form of treatment, but it has changed my life. Dr Lisa Beckett is an absolute pleasure to deal with, and she LISTENS.
I’ve had a fantastic experience with Candor. From their friendly nurses to the amazing Dr Beckett, I have felt listened to and valued as a patient. The wait times are substantially lower than I’ve experienced with other clinics, and it doesn’t feel like a tick and flick consult like I’ve experienced elsewhere. Definitely recommend!
I’ve been with candor for a couple of months now.
After a little initial wait to have my consult sorted, I can honestly say I’ve been very happy with them.
If you want personal care with doctors/nurses who take time to get to know you, Candor is perfect
Dr Drake and Dr Beckett are wonderful too
I wish I could give 0 stars. It takes a whole week just to respond to one message support will not help resolve any issues made on the app. Honestly candor is a joke
Been a patient with candor for about a year and it been getting worse, expect long delays in getting any response (they say 24hrs but it's usually 3-4 days). expect to get locked out of chats on their portal, expect to get ignored or run around in circles between candor, their participating pharmacies and the wholesaler when you have an issue with a product received.
Still haven't received a refund for when they sent my script to a pharmacy that couldn't order any of the products.
Avoid this company.
The worst service I’ve ever been too. I’ve used Australian access clinics in the past they gave no headache prescribed me right away and I was on medicinal cannabis within 3 days. With candor however. I thought I’d use candor as the ui seemed easy to use and order from. Instead of actually being useful. The doctor there told me that I shouldn’t have thc only cbd after I suffer From everything that’s under cannabis treatment I lost my dad when I was young and my girlfriend died when I was 15 I’ve been through a lot of stuff just to be told by an unqualified doctor that they think I need something else. Wasted my money for nothing and I’ll never do it again thanks to candor. Will just go back to Australian access clinics. Atleast the doctors aren’t wanna be doctors there.
The sign up process and initial consultation were extremely fast and efficient, Drs are extremely thorough and helpful even going out of their way to find information, products and services to suit your needs.
The site layout is easy to understand and navigate, the range of products is immense and customer service is incredibly knowledgeable and quick to resolve any issues, I had a glitch of sorts and couldn't access a page, I messaged about it and it was fixed within the hour without delay.
Overall I rate Candor a 5/5 and definitely recommend their services, I haven't considered changing providers since I signed up and don't see that changing any time soon.
The service seems good at the start.
But after you provide all your details, there is a waiting process for them to action reviewing your assessment. Ofcourse they take payment beforehand. However, they did not do anything for 3 weeks and only responded once per 24hrs, so clearly in an inconvenient and alternate timezone to Australia. Im disappointed that i paid a consultation fee for nothing. Until this is a local, Australian service, dont waste your time.
Wait time are long but they are understaffed so you can’t blame them and I have had some issue with candor but so far I have all my questions answered and issues resolved so I believe they are actually trying to make a difference which makes them better then the rest and Leigh the practice manger has been extremely helpful and will spend the time doing her best to help you
Very good service, great products and prompt deliveries
Candor has changed my life!
For ten years I was dependant on opiates for pain relief from my chronic sciatica and spinal stenosis. Last year I decided to give medical cannabis a shot as I had nothing left to lose and it has truly changed my life!
The entire experience with Candor was thorough but easy enough, I really respect they take care with your initial assessment and suitability for medical cannabis, more so than other telehealth providers out there. Dr Beckett started me on a very solid treatment plan, initially I was a bit resistant but after 2 months I am officially opiate free and my kids and wife finally have their old dad back.... the pain is never a zero but its easier to manage and I now have the ability to work through it... I have started exercising and dieting again, now lost around 22kg and almost in health BMI again.
Yes, Candor is a little slower than some other clinics, but if you are on top of your scripts and plan ahead a week or so its never an issue. Also I would prefer my clinic takes the time to assess and prescribe according to best practices rather than just churning scripts as most others do.
Thankyou Dr Beckett, Dr Sam and the rest of the team at Candor. I cannot stress how grateful I am that I found such an amazing and caring bunch of people, thankyou <3
I’m sick of paying for consults and then not able to order because of system problems. Also had the pharmacy accusing me of picking up the items when a month later they agreed they had marked it off by accident and forgot to send it. I’m trying a different company because this is not reliable and is just costing money for consults without the ability to order because of delays and system problems.
If you are a pensioner you will be eligible for discounts staff are currently helping me apply my discounts this place is stigma free and convenient that’s why I’ve always stayed with candor
⭐️⭐️⭐️⭐️⭐️
Always have a good experience with the nurse/practitioners. Very informative on treatment options and fast responses/follow-ups.
My experience with candor has been nothing but positive since day 1. The messaging with the doctor/nurse works really well with my schedule. Between working and school, scheduling dr appointments can be quite difficult. With candor that really not an issue for me anymore.
The nurses have always been super helpful and pleasant. The doctors have been unbelievably helpful with their suggestions and recommendations.
I’d really recommend these guys for anyone looking.
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