Dan was excellent in both his product knowledge and helping me get what I needed for a new washer. Quality service followed through with delivery, which from past experience has been a horror stor... See more
Company replied
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See what reviewers are saying
My salesman ,Jamie, was very helpful and when I had to make a quick change of my order, because of problems with my current fridge, and it was Jamie's day off, another salesman took over for him.Thank... See more
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My sales experience, purchasing a range, with Brendan was great. I had asked friends and family for their recommendations, and had researched online their recommendations, so I had a good idea when I... See more
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Brendan Donohue was great right from the start. He took his time with us when purchased our appliances a year ago. Very knowledge and professional. He then follow-up closer to taking procession of the... See more
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Company details
About Canadian Appliance Source - Ottawa West
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
1547 Merivale Rd., Unit 11, K2G4V3, Nepean, ON, Canada
- 6132245900
4.7
Excellent
3K reviews
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So fast it was incredible
14 June 2026
Reply from Canadian Appliance Source - Ottawa West
Hi Alicia,
Thank you for your great feedback and for choosing CAS! We're thrilled to hear you were impressed with the speed of our service. We appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends.
CAS
Prompt reliable knowledgeable helpful
21 June 2026
Reply from Canadian Appliance Source - Ottawa West
Hello Kathy
We truly appreciate your business and were glad to provide a seamless experience. We look forward to serving you again next time you need us.
Warm regards,
CAS
Very simple to purchase
Very simple to purchase, had what we were looking for in stock and delivered in 2 days undamaged.
20 June 2026
Reply from Canadian Appliance Source - Ottawa West
Hi Bryan,
We're so glad to hear your purchase was simple and your item arrived quickly and safely! Thank you for your positive feedback.
CAS
Purchase transparency and ease of delivery.
Product delivered at the stated time limit. Easy to use website with prices and product information. Cannot yet speak to operation of fridge. .
13 June 2026
Reply from Canadian Appliance Source - Ottawa West
Hi BJ,
Thank you for your review! We're glad to hear your refrigerator was delivered on time and that you found our website easy to use and informative. We truly appreciate your business, look forward to serving you again, and hope you'll keep CAS in mind for future appliance needs and recommend us to your family and friends.
CAS
Personable attention fair prices
Personable attention. Clear purchasing process. Competitive prices.
18 June 2026
Reply from Canadian Appliance Source - Ottawa West
Hi,
Thank you for your review! We're happy to hear you appreciated the personable service, clear purchasing process, and competitive pricing. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends.
CAS
Completely looked after
The most important aspect in customer satisfaction is the sales process. Here, Alex was a complete professional, ensuring the the purchasing experience, installation experience and possible service experience was entirely looked after. Could not have been better for us. He kept us up to date on availibility and delivery process.
14 June 2026
Reply from Canadian Appliance Source - Ottawa West
Hi,
Thank you for your wonderful review and for choosing CAS! We're thrilled to hear that Alex provided such professional service and ensured every step of the process—from purchase to delivery and beyond—was well taken care of. We truly appreciate your business and are grateful for your kind words. We look forward to serving you again in the future, and please feel free to recommend CAS to your family and friends!
CAS
Reply from Canadian Appliance Source - Ottawa West
Hi Adnan,
Thank you for choosing CAS! We're pleased to hear that our sales team was friendly and helpful during your experience. We appreciate your business and look forward to serving you again. Please don't hesitate to recommend CAS to your family and friends!
CAS
Dealing wjth the sales staff was a…
Dealing wjth the sales staff was a pleasure. Delivery staff were also friendly. I managed to get a discount applied after purchase before taking delivery without any hassle. Sales team really understood my budget and my needs and helped me purchase 10 appliances in less than 2 hours
9 June 2026
Reply from Canadian Appliance Source - Ottawa West
Hi Anshuman,
Thank you for choosing CAS and for your wonderful feedback! We're glad to hear our sales team made the process smooth and efficient, helped you stay within budget, and that our delivery staff were friendly as well. We truly appreciate your business and look forward to serving you again. Please keep CAS in mind for your future appliance needs, and feel free to recommend us to your family and friends!
CAS
Delivery was smooth but I wish the…
Delivery was smooth but I wish the delivery person had plugged it went in to place … I LOVE MY SAMSG REFRIGERATOR!! Ayden at Merval mall was my contact and he was wonderful to deal with THANK YOU
14 June 2026
Reply from Canadian Appliance Source - Ottawa West
Hi Joan,
Thank you for choosing CAS and for your feedback! We're glad to hear your delivery went smoothly and that you're loving your new Samsung refrigerator. We also appreciate your comments about the setup, and we’ll be sure to pass that along to our team. It's great to hear that Ayden at Merval Mall provided wonderful service. We appreciate your business, look forward to serving you again, and hope you’ll recommend CAS to your family and friends.
CAS
Very prompt and well informed service
Very prompt and well informed service. The information on the purchase and delivery was complete and timely.
13 June 2026
Reply from Canadian Appliance Source - Ottawa West
Hi Janet,
Thank you for your kind feedback! We're glad to hear you received prompt, knowledgeable service and that the purchase and delivery information was clear and timely. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance needs, and feel free to recommend us to family and friends.
CAS
Competitive pricing
Competitive pricing, which included deliver and takeaway for my fridge.
Delivered as expected.
9 June 2026
Reply from Canadian Appliance Source - Ottawa West
Hi Dennis,
We're so glad to hear you found our pricing competitive and that your delivery was as expected! Thank you for your positive feedback.
CAS
Awesome experience
Service was great. Pricing was better than expected. Delivery and installation services were superb and the staff was friendly and professional.
6 June 2026
Reply from Canadian Appliance Source - Ottawa West
Hi Eugen,
Thank you for your kind words! We're thrilled to hear that you were pleased with our pricing, service, and delivery experience. Providing friendly and professional service is what we strive for, and we truly appreciate your business. We look forward to serving you again in the future and would be grateful if you recommended CAS to your family and friends.
CAS
Alex was a very competent sales person
Alex was a very competent sales person. He was patient, offered advice, knowledgeable about products and financing. I did not feel like I was being pushed or pulled in any direction when it came to products and he did suggest others and ask questions about what my needs were. Good rapport and followed through from beginning to after delivery. About delivery set-up, wish they had of made sure the appliance was level! It’s important for washing machines to be level-they know that or should know that and a single woman cannot take care of that.
11 June 2026
Reply from Canadian Appliance Source - Ottawa West
Hi Penny,
Thank you for your thoughtful review and for recognizing Alex's patience, product knowledge, and commitment to helping you find the right appliance for your needs. We're delighted to hear he provided a pressure-free experience and excellent follow-up throughout the process.
We also appreciate your feedback regarding the installation. Proper levelling is important, and we're sorry this detail was missed. Your comments help us improve, and we will share them with our team.
Thank you for choosing CAS. We truly appreciate your business and look forward to serving you again in the future. Please keep us in mind for your next appliance purchase, and feel free to recommend us to your family and friends.
CAS
From incorrect information by the sales…
From incorrect information by the sales rep which caused an additional weeks delay in ordering a gas dryer, to totally incorrect information supplied by the office concerning delivery. This was a totally unpleasant experience. I kept receiving computer notifications concerning the delivery in three days when I called to confirm they said it won’t be in for another 6 to 8 weeks. I spoke to three different people at the office each one giving a different date that a minimum of a month delay either they have wrong information on their computer or they’re totally incompetent. I question how viable Canadian appliance store really is as they have no inventory.
10 June 2026
Reply from Canadian Appliance Source - Ottawa West
Dear Mike,
Thank you for taking the time to share your feedback.
We’re sorry to hear about your experience and understand your frustration regarding the conflicting information and delivery timelines.
We apologize for the inconvenience caused. Please reach out to our aftersales team with your order details so they can review your case, verify the delivery status, and assist you further.
We appreciate your patience and regret that your experience did not meet expectations.
Sincerely,
CAS
Excellence all around
Good price, excellent service in the store and from those doing delivery.
8 June 2026
Reply from Canadian Appliance Source - Ottawa West
Hi Marc,
Thank you for your kind feedback! We're glad to hear you found great value along with excellent service in-store and from our delivery team. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance needs, and feel free to recommend us to your family and friends!
CAS
Friendly Staff
Friendly Staff!
Great staff who answered all my questions. Delivery was quick, efficient and good for time.
29 May 2026
Reply from Canadian Appliance Source - Ottawa West
Hi Montana,
Thank you for your feedback and for choosing CAS! We're pleased to hear our team was able to answer all your questions and that your delivery was quick and efficient. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends.
CAS
Great sales experience
Great sales experience. We dealt with Mark P. Because we also purchased a Bosch refrigerator a few years ago, and he was excellent. . Dishwasher removed and installed by great people, as promised.
7 June 2026
Reply from Canadian Appliance Source - Ottawa West
Hi Steve,
Thank you for choosing CAS again and for your kind review! We’re glad Mark P. was able to assist you once more and that your delivery and installation experience went smoothly. We truly appreciate your continued business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance purchase, and feel free to recommend us to your family and friends!
CAS
Reply from Canadian Appliance Source - Ottawa West
Hi Richard,
Thank you for choosing CAS! We're pleased to hear your appliance arrived on time and that our delivery team provided courteous service. We appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance purchase, and feel free to recommend us to your family and friends!
CAS
Wonderful salesman Alex went out of his…
Wonderful salesman Alex went out of his way to be helpful and was a delight to deal with. Removal and installation was absolutely seamless and the appliances are working fabulously. So much fun cooking now. I would not hesitate to recommend CAS and Alex and will be back when our refrigerator dies (20 yr old). An enjoyable experience.
28 May 2026
Reply from Canadian Appliance Source - Ottawa West
Hi Ann,
Thank you for choosing CAS and for your wonderful feedback! We're so pleased to hear Alex made your experience such a positive one and that the removal and installation went seamlessly. It’s great to know you’re enjoying your new appliances. We truly appreciate your business and look forward to serving you again when the time comes. If family or friends are looking for appliances, we’d be grateful for your recommendation.
CAS
Great salesperson and prompt efficient…
Great salesperson and prompt efficient delivery service.
31 May 2026
Reply from Canadian Appliance Source - Ottawa West
Hi Ana,
We are so glad you had a great experience with our sales and delivery teams!
CAS
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