My first experience with CAS was amazing. Our oven stopped working properly and we had to take a super fast action in renewing it. Our decision to shift into induction since it is much safer to use. T... See more
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Looks like a ghost town. No music in the background, not enough selection in 33 inch format. refrigerators smell inside, maybe should put some backing soda. No lights illuminated inside the refrigerat... See more
Great service. Sales staff is well informed on the products sold. No pressure to buy. Excellent delivery experience
Company replied
Excellent sales advice by Jean-Francois Morin, who guided me to the right product choice.
Company details
About Canadian Appliance Source - Laval
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
3932 Desserte S Autoroute 440, H7T2H6, Laval, QC, Canada
- 4502590365
4.4
Excellent
3K reviews
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Once I had agreed to purchase the item, it was almost impossible to get back to the salesperson and get them to keep to the delivery schedule that was initially promised. Day of delivery they sent on
There is so much that went wrong with this delivery, that there is not enough space in this box to describe the amount of problems and lack of care that Canada Appliance has, with regards to customer service, delivery and follow up. I am beyond disappointed.
26 March 2026
Reply from Canadian Appliance Source - Laval
Dear Simon Spiro,
Thank you for providing your feedback. We sincerely apologize for the delivery experience you had and the issues you are facing with your new unit.
We have waived the additional delivery fee charged for the service call, as the original delivery was not completed. Regarding the issues with your Thor unit, please contact our aftersales team at aftersales@caslp.ca. They will coordinate with Thor to resolve this matter for you.
Thank you for bringing this to our attention.
Sincerely,
CAS
easy purchase online and once i had a…
easy purchase online and once i had a sales rep he was helpful in me finding the right appliance
14 March 2026
Reply from Canadian Appliance Source - Laval
Hi Gregs,
We're happy the online purchase was easy, and our sales representative helped you find the perfect appliance. We appreciate your positive feedback!
CAS
Bad advice causing additional high…
Bad advice causing additional high expenses for kitchen modifications. Incorrect information concerning number of fridge filters included. Salesman knowledgeable but 0% collaboration after sale. Delivery very bad. Had to argue for water line installation, had to remove inside house doors myself and they did not adjust fridge doors. No adjustment of oven. These services are included but not honoured.
14 March 2026
Reply from Canadian Appliance Source - Laval
Dear Raphael,
Thank you for your feedback.
We sincerely apologize for the inconvenience you experienced with your appliance delivery.
As noted by the delivery team, we only remove door pins when required by specific site conditions.
Additionally, the water connection service for the refrigerator was not included in this service.
If you require leveling for the doors or adjustments to the oven legs, please contact our team at cs@canadianappliancesource.ca.
Sincerely,
CAS
Reply from Canadian Appliance Source - Laval
Hi Draco,
Thank you so much for your feedback and for choosing CAS—we truly appreciate your business! We’re thrilled to hear you received excellent service.
We’d love the opportunity to serve you again in the future, and if any friends or family need appliances, we’d sincerely appreciate your recommending CAS.
Thanks again, and we look forward to helping you next time!
CAS
Excellent knowledgeable salesman
Excellent knowledgeable salesman. Quick and efficient delivery. Fridge looks ans works great.
17 March 2026
Reply from Canadian Appliance Source - Laval
Bonjour Luis,
Thank you so much for your feedback and for choosing CAS—we truly appreciate your business! We’re thrilled to hear that our salesman was knowledgeable and that delivery was quick and efficient.
It’s wonderful to know your new fridge looks great and works perfectly. We’d love the opportunity to serve you again in the future, and if any friends or family are looking for appliances, we’d sincerely appreciate your recommending CAS.
Thanks again, and we look forward to helping you next time!
CAS
MAG_GIANNI CADET WAS EXTREMELY HELPFUL
10 March 2026
Reply from Canadian Appliance Source - Laval
Hi Jeanne,
Thank you so much for your feedback and for choosing CAS—we truly appreciate your business! We’re thrilled to hear that Mag_Gianni Cadet was extremely helpful and made your experience a positive one.
We’d love the opportunity to serve you again in the future, and if any friends or family need appliances, we’d sincerely appreciate your recommending CAS.
Thanks again, and we look forward to helping you next time!
CAS
Second time i order there and great service each time
Great service i would recommend. I did everything online without calling.
8 March 2026
Reply from Canadian Appliance Source - Laval
Dear James Morris,
Thank you for your feedback.
The installation of the Bosch dishwasher was canceled on March 10th. Our team advised that it would take 5–7 business days for the refund to be processed.
The refund of $246.04 was processed on March 18th.
Sincerely,
CAS
Antoine Gauthier Wells
Antoine Gauthier Wells
was so helpful, informed, professional and polite.
He made the process very easy and clear.
i will definitely use CAS and reach out to Antoine again.
Thank you
26 February 2026
Reply from Canadian Appliance Source - Laval
Hi,
Thank you for your wonderful feedback! We’re thrilled to hear that Antoine Gauthier Wells was helpful, informed, professional, and polite, making the entire process easy and clear.
We truly appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to recommend us to your family and friends—we’d be happy to help them as well!
CAS
Everything was very good mark was great…
Everything was very good mark was great but something came up and had stop my order still waiting for my money back thanks for everything
7 March 2026
The ease of ordering, the staff at receiving... Pleasant people make buying appliances a less painful experience
The ease of ordering, the call to your help center, and the crew at the waresouse where I picked up my appliances were all great!
10 March 2026
Reply from Canadian Appliance Source - Laval
Hello Louis,
We’re thrilled to hear that the process was smooth and that our team made everything easy for you. We can’t wait to assist you again on your next visit!
Warm regards,
CAS
From the moment I chose my fridge
From the moment I chose my fridge, to the delivery date the very next morning, to the removal of the old fridge by the two delivery men and the care of installing my new fridge without any damages to my home or fridge. WOW what service and care, thanks again 👍
2 March 2026
Reply from Canadian Appliance Source - Laval
Hello Joe,
We’re thrilled to hear everything went smoothly, from choosing your fridge to having it safely installed the very next day. It’s wonderful to know our team could take such good care of your home and new appliance. We can’t wait to assist you again in the future!
Warm regards,
CAS
Always satisfied …
I have purchased several appliances with CAS and wouldn’t go elsewhere. I deal with the same sales agent every time and wouldn’t change him. Ileas is knowledgeable and helpful. They have good prices and service. Delivery is always on time with no issues.
27 February 2026
Reply from Canadian Appliance Source - Laval
Hi,
Thank you for taking the time to share your experience! We’re delighted to hear that you continue to return to Canadian Appliance Source for your appliance purchases and that Ileas has provided helpful and knowledgeable service every time. It’s also wonderful to know that our pricing and reliable delivery have made your experiences consistently positive.
We truly value your loyalty and look forward to serving you again. Please don’t hesitate to recommend us to family and friends.
CAS
Great after sales
Helpful salesperson and telephone support. Very professional delivery service.
28 February 2026
Reply from Canadian Appliance Source - Laval
Hi Noor!
It’s fantastic to hear that you had such a professional experience with both our sales and delivery departments. We strive for excellence at every step of the process, and your feedback means a lot to us.
Thank you for working with us, and we hope to serve you again very soon!
Sincerely,
CAS
I got my new refrigerator very quickly
26 February 2026
Reply from Canadian Appliance Source - Laval
Hello Igor,
We’re glad to hear that your new refrigerator arrived quickly and that the process was smooth.
We truly appreciate your purchase and hope to welcome you back again for any future appliance needs.
Best regards,
CAS
Great service
2 March 2026
Reply from Canadian Appliance Source - Laval
Hi Jeremy,
Thank you for your feedback! We're glad to hear that you received great service. Providing a smooth and positive experience for our customers is always our goal at CAS.
We truly appreciate your business and thank you for choosing CAS. We look forward to serving you again in the future, and please feel free to recommend us to your family and friends!
CAS
Reply from Canadian Appliance Source - Laval
Hi Elaine,
Thank you for your kind review! We're very pleased that our team was able to provide efficient and helpful service. Ensuring a smooth and enjoyable experience is always a top priority at CAS.
We truly appreciate your business and look forward to helping you again in the future. Please feel free to recommend CAS to your family and friends as well!
CAS
I was served by Mag- Gianni Cadet would…
I was served by Mag- Gianni Cadet would highly recommend him very professional and his advice was spot on. It was the second time purchasing at cas and I would highly recommend him.Pino.
1 March 2026
Reply from Canadian Appliance Source - Laval
Hi Pino,
Thank you so much for your kind review, Pino! We’re thrilled to hear that Mag‑Gianni Cadet provided professional guidance and excellent advice for your second purchase at CAS. Your continued trust and recommendation mean a lot to us. We look forward to serving you again in the future!
CAS
Great help fron Mag-Gianni showing us…
Great help fron Mag-Gianni showing us product and Nishta Nunkoo on service end, much appreciated and will definitely come back again.
5 July 2025
Unprompted review
Minousha Bappoo was very nice helpfull…
Minousha Bappoo was very nice helpfull great service helpfull with my delivery date bravo keep it up
17 April 2025
Unprompted review
I was scheduled for a delivery on…2025-01-03
I was scheduled for a delivery on Friday, January 3, 2025, between 4:00 and 7:30 PM. Later, the delivery window was changed to 6:30 to 9:30 PM without any phone call or notification. They provided a tracking link, but it was useless—I couldn’t see anything or get an estimated delivery time. Due to the late delivery, I used their chat service, which connected me to a salesperson who then transferred me to the appropriate department. I waited and waited with no answer. By 9:30 PM, it became clear that I wouldn’t be receiving my delivery. I assumed it would arrive the next day, so I checked the website, but there was no information about when the delivery would happen. Instead, it asked me to choose another delivery date.
On January 4, at 9:00 AM, I went directly to their warehouse to find out what had happened. I was told they hadn’t loaded my delivery and that it wouldn’t be sent out. I learned that they had failed to load the deliveries for multiple customers they were not able to deliver that night, including mine. The warehouse staff suggested I speak to the manager, but the salespeople had no answers. They just inform me to call the office for any delivery-related concerns, Even explain to the sale person did not care and he did not offering any assistance or checking on my behalf. Despite scheduling and payment they sale personnel are useless even in store.
I called the office to complain about the missed delivery. I explained the impact this had on my daughter’s work schedule, and the fact that the food I purchased was no longer usable because the old appliance was broken and no email or phone call etc.. . The representative said they would investigate the issue and call me back within four hours. However, it’s been over 10 hours and I’ve yet to receive a follow-up by email or phone call.
I had to reschedule the delivery myself through their website, and the earliest available date was January 6, but I’m unsure if they will actually honor it. Based on this experience, I would not recommend this company for future purchases. I will be looking elsewhere for my next appliance, as I am deeply disappointed with the overall service. To date, I have not received any apology or acknowledgment from the company regarding this issue, showing a complete lack of accountability.
Second time buy with them and will be the last time in my book.
4 January 2025
Unprompted review
Reply from Canadian Appliance Source - Laval
Dear Andre,
Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience and frustration caused by the missed and delayed deliveries, as well as the lack of communication you experienced. We deeply regret that this situation has impacted your schedule and caused unnecessary stress.
Upon review, we can confirm that your delivery was loaded for January 3 but could not be completed as planned. We understand how disappointing this must have been, especially without timely updates. To address the missed delivery, we promptly rescheduled for January 6, but were unable to complete the delivery as no one over the age of 18 was present to accept it. We are, however, pleased that the delivery was successfully completed on January 7.
We recognize that our communication fell short in keeping you informed and addressing your concerns promptly. This is not the level of service we aim to provide, and we are taking your feedback seriously to prevent similar situations in the future.
Your concerns about the impact on your household and the lack of follow-up are valid. Please accept our sincerest apologies for the inconvenience caused and for not meeting your expectations on this occasion. We value your loyalty as a returning customer and would like the opportunity to regain your trust.
If you have any further concerns or feedback, please don’t hesitate to contact us at aftersales@caslp.ca. We’re committed to ensuring a better experience for you moving forward.
Thank you for bringing this to our attention, and we hope to serve you better in the future.
Best regards,
CAS
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