⭐⭐⭐⭐⭐ This is our second purchase from Canadian Appliance Source, and once again we were very satisfied. We knew what we needed, and the staff clearly explained our options without any pressure. Pri... See more
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Ivonna Lobo the sales person who helped me make my selection was very helpful and courteous making the experience very easy. She made all the arrangements for a speedy delivery the next day. The deli... See more
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Ivonna’s knowledge was appreciated and she helped me find a new refrigerator that met my requirements in no time at all. Had excellent email communication after point of sale. Delivery was on time w... See more
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The salesperson was helpful and respectful, allowing us time to think and discuss privately. It was nice to get the appliance delivered without an extra charge. That made the price point lower than... See more
Company details
About Canadian Appliance Source - Edmonton
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
3803 Calgary Trail NW, Unit 150, T6J5M8, Edmonton, AB, Canada
- 7807056008
4.6
Excellent
2K reviews
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Very poor and questionable
Very poor and questionable after service! Requested an exchange on a range that did not meet my requirements. The one that did cost $20 less. I understand the $150 restocking fee and have no problem with that. It is the “ creative accounting” demanding over $1000 for a stove I have basically already paid for! There is a scam going on here!
Interesting I just received their comment but I have an e mail from them stating and I quote “Your balance due before booking: $1,075.20” . Not sure how I could have misunderstood.
9 July 2026
Reply from Canadian Appliance Source - Edmonton
Dear Anne Cramton,
We're sorry to hear about the confusion. We would like to clarify that there is no outstanding balance of over $1,000 on your exchange. It appears there may have been a misunderstanding when reviewing your invoice.
If you log into Manage My Order, you'll see that the only remaining balance is $136.50, which reflects the applicable processing fee. We strive to be as transparent as possible throughout the exchange process and apologize if the invoice caused any confusion.
If you have any questions, our team would be happy to walk through the order details with you.
Sincerely,
CAS
We bought a washer online
We bought a washer online. Great website, competitive price and excellent communication throughout the process from purchase to delivery. The delivery crew was great - careful and quick with removing the old machine and installing the new one.
16 July 2026
Unprompted review
Reply from Canadian Appliance Source - Edmonton
Hi,
Thank you for your excellent review and for choosing CAS! We're delighted to hear that you enjoyed our online shopping experience, competitive pricing, communication, and professional delivery service. We truly appreciate your business, look forward to serving you again, and thank you for recommending CAS to your family and friends!
CAS
Reply from Canadian Appliance Source - Edmonton
Hi William,
We are so pleased to hear that you experienced good service and quick delivery. Thank you for sharing your positive feedback with us!
CAS
The sales person really listened to…
The sales person really listened to what we wanted and need without hesitation.
9 July 2026
Reply from Canadian Appliance Source - Edmonton
Hello George & Jackie
Thank you so much for your business. We look forward to seeing you at the store again in the future!
Have a wonderful day,
CAS
Reply from Canadian Appliance Source - Edmonton
Hello Arnulfo
Thank you for trusting us with your business. We look forward to seeing you at our location again soon!
With thanks,
CAS
Raul
Raul , was very professional and knowledgeable, it was a pleasure doing business with him . Thank you for your service.
8 July 2026
Reply from Canadian Appliance Source - Edmonton
Hello Greg
We thoroughly enjoyed assisting you and appreciate your business. We look forward to seeing you again soon!
Kindest regards,
CAS
From start to finish
From start to finish, we are very happy with the service we were provided! Raoul was very helpful and listened to what we were looking for! The delivery was quick! We only waited a few days and the delivery itself went smoothly.
7 July 2026
Reply from Canadian Appliance Source - Edmonton
Hello Jannette
We are so grateful for your business and glad everything went quickly and smoothly. We look forward to seeing you at the store again in the future!
Have a great week,
CAS
I was in and out of the store within 30…
I was in and out of the store within 30 minutes with a brand new dryer. Raoul was superb and answer all my questions which made my decision fairly quick
28 June 2026
Reply from Canadian Appliance Source - Edmonton
Hello Dean
We are so glad to hear that Raoul was able to help you find the right choice and make your visit incredibly efficient.
We look forward to seeing you at the store for any future needs!
Best regards,
CAS
Fast friendly service
Fast friendly service, competitive price, great delivery and set up.
5 July 2026
Reply from Canadian Appliance Source - Edmonton
Hello Tom
It is wonderful to hear that our team hit the mark with prompt assistance, competitive pricing, and a seamless setup.
We look forward to welcoming you back the next time you need us!
Warm regards,
CAS
The refrigerator was exactly what I…
The refrigerator was exactly what I need. Delivery was very quick and delivery went smoothly. The delivery gentlemen were efficient and polite. Great communication from start to finish. Would buy again and recommend company to family and friends.
3 July 2026
Reply from Canadian Appliance Source - Edmonton
Hello Rae M
We are glad to hear that your item arrived so rapidly and that our crew provided such polite, efficient communication throughout.
We look forward to assisting you with any future upgrades!
Regards,
CAS
Washer/Dryer Combo Sale
I spoke to Vunny Gandhi. He was very helpful in providing options on a washer/dryer combo that I needed. He was friendly and professional.
2 July 2026
Reply from Canadian Appliance Source - Edmonton
Hello Mike
We appreciate you highlighting Vunny's welcoming approach and his expert guidance in finding the ideal combination setup for your home.
We look forward to working with you again in the future!
All the best,
CAS
Service from sales to delivery was…
Service from sales to delivery was excellent. Everything went as planned.
30 June 2026
Reply from Canadian Appliance Source - Edmonton
Hello Charlene & Mike
We are glad to hear that everything from your consultation to the final delivery went exactly as scheduled.
We look forward to seeing you at the store on your next visit!
Regards,
CAS
We had a positive and satisfying…
We had a positive and satisfying experience purchasing a new range. Would recommend CAS.
1 July 2026
Reply from Canadian Appliance Source - Edmonton
Hello Martin
We are so glad to hear that your range purchase was such a satisfying and smooth experience.
We look forward to assisting you with any future upgrades!
See you next time,
CAS
She showed me what i wanted to see .
She showed me what i wanted to see .. not a lot of higher end products that did not interest me .. would come back another time to upgrade.
30 June 2026
Reply from Canadian Appliance Source - Edmonton
Hello LINDA
We are glad our team focused directly on exactly what you wanted to see and kept your visit highly relevant to your goals.
We look forward to seeing you at the store when you are ready for that next upgrade!
Warmly,
CAS
Very responsive, great deals!
When I asked a question on the website, the CAS staff was very responsive. They answered my question right away, and were able to offer me a discount! Shipping and delivery was very fast and the delivery people were polite and efficient. Great service, would definitely recommend!
21 June 2026
Reply from Canadian Appliance Source - Edmonton
Hi Kara,
Thank you for your wonderful review and for choosing CAS! We're glad our team was able to respond quickly, help with your questions, and secure a great discount for you. It's great to hear the delivery was fast and handled professionally as well. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends!
CAS
Product search
Product search, order and delivery were all handled quickly and efficiently.
Thank you!
19 June 2026
Reply from Canadian Appliance Source - Edmonton
Hi Cliff & Diane,
Thank you for your kind review and for choosing CAS! We're delighted to hear your product search, ordering, and delivery experience was quick and efficient. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends!
CAS
Everyone was excellent to deal…
Everyone was excellent to deal with...from purchase to delivery
25 June 2026
Reply from Canadian Appliance Source - Edmonton
Hi Joy,
Thank you for your wonderful feedback and for choosing CAS! We're thrilled to hear you had an excellent experience from purchase through delivery. We truly appreciate your business and look forward to serving you again. Please keep CAS in mind for your future appliance needs and recommend us to your family and friends!
CAS
Easy purchase and quick Delivery
Easy purchase and quick Delivery.
Thanks Ivonna for your help.
Your customer service is topnotch and youre always easy to deal with.
25 June 2026
Reply from Canadian Appliance Source - Edmonton
Hi Arlyn,
Thank you for your kind words! We’re so glad to hear Ivonna provided top-notch customer service and was a pleasure to work with. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
The sales staff was respectful and not…
The sales staff was respectful and not aggressive. She listened to what appliance needs I had and worked to fill that need.
Pricing was reasonable. Free delivery and installation were awesome.
Overall I was very happy with my purchase, the second major appliance purchase in a year.
Thank-you CAS.
23 June 2026
Reply from Canadian Appliance Source - Edmonton
Hi Steve,
Thank you for your thoughtful review! We’re glad to hear our sales team took the time to understand your needs and that you were happy with the pricing, delivery, and installation. We truly appreciate your repeat business with CAS and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
Washing Machine Purchase
The sales people are very friendly and knowledgeable about the appliances. It makes shopping easy. The delivery was on time and the installation was clean, quick and efficient.
15 June 2026
Reply from Canadian Appliance Source - Edmonton
Hi Jeff,
Thank you for your kind review! We're glad to hear our sales team made your shopping experience easy and that your delivery and installation were prompt, clean, and efficient. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends.
CAS
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