My Customer Service Agent Heizel, was exceptional in her Customer Service! She answered everything efficiently and comprehensively and I will be working with her on my prescription tomorrow, as I wil... See more
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Review summary
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Trystan was able to answer my question within a short amount of time and referred me to the website for cost of the medication I was calling about. He also provided a phone number for ordering when... See more
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You helped me update my payment method and told me how a doctor could fax a prescription to you. I spoke with one of your people, who spoke in a heavy Indian accent, but I was able to get information... See more
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It was a little difficult for a first time elderly customer. Thank to a very professional person on your chat everything turned out great. I used to live in Olympia WA and been to your beautiful city... See more
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Company details
- Online Pharmacy
- Drug Store
- Online Prescription Medication Vendor
- Pharmaceutical Company
- Pharmacy
- Veterinary Pharmacy
About Canada Pharmacy
Written by the company
Canada Pharmacy - The Largest Canadian Mail Order Pharmacy dispensing drugs from Canada. Canada Pharmacy serves over 500,000 customers and offers 14 day shipping.
We're Committed To Our Customers
Since 2001, Canada Pharmacy has helped U.S residents access high quality, affordable medications online safely and conveniently. As a certified Canadian Pharmacy, we provide a wide range of prescription and over-the-counter medication safely and securely. Buy your medications online from the comfort of your own home!
Canadian Pharmacy Online
Written by the company
Certified Online Pharmacy
Shopping with Confidence
- 100% Secure Transactions - SSL Encrypted
- Quick & Easy-To-Use Website
- Lowest Price Guarantee
- Exceptional Customer Service
- Quality medications
- Over 30,000 Highly Rated Reviews!
Contact info
Suite 520, 800-15355 24th Avenue, V4A 2H9, Surrey, Canada
- 1-800-891-0844
- info@canadapharmacy.com
- www.canadapharmacy.com
4.4
Excellent
9K reviews
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This pharmacy has again acted with…
This pharmacy has again acted with great professionalism.It’s only my second order and I highly recommend them to anyone looking to reduce the cost of a prescription.Easy to use ,wonderful interaction with those using it.
10 April 2026
Unprompted review
Reply from Canada Pharmacy
Thank you for your positive review and kind words. We really appreciate your business and look forward to serving you again in the future.
Live Agent Available and Easy
Very easy to get connected to a live agent and so easy to work with. She understood the assignment right away and barely submitted any chat texts to do it.
9 April 2026
Unprompted review
Reply from Canada Pharmacy
Thank you for your positive review. We appreciate your business and look forward to serving you again in the future.
Reply from Canada Pharmacy
Thank you for your positive review. We appreciate your business and look forward to serving you again in the future.
Very Helpful
The people at the site were very helpful.. I was ordering pet medicine.
9 April 2026
Unprompted review
Reply from Canada Pharmacy
Thank you for your positive review. We appreciate your business and look forward to serving you again in the future.
My order hasn’t shipped due to Misc issue
hi. I placed this order on March 31 /4670336. it says it has a misc problem and is waiting at pharmacy to ship. I’m running out of this med and need it before I travel next week. I paid for the front of the line processing. can you help
This was the message I sent and it was quickly answered. I was provided with an explanation and offered an alternative solution. It went well and I very much appreciate Jaque’s help.
One suggestion for improving would be to have reached out to me directly once the issue was known so I could have acted on it sooner.
9 April 2026
Unprompted review
Reply from Canada Pharmacy
Thank you for your review and feedback. Jacque was happy to assist you with answering your questions and inquiries. We appreciate your business and look forward to serving you again in the future.
I used chat and spoke to a live agent
I used chat and spoke to a live agent
very helpful
thanks
8 April 2026
Unprompted review
Reply from Canada Pharmacy
Thank you for your positive review. We appreciate your business and look forward to serving you again in the future.
Heizel is great and answered all of my…
Heizel is great and answered all of my questions
8 April 2026
Unprompted review
Reply from Canada Pharmacy
Thank you for your positive review. Heizel was happy to assist you with answering your questions and inquiries. We appreciate your business and look forward to serving you again in the future.
Pretty simple!
I had a few questions, Heizel and Ann answered them and I went right into ordering.
8 April 2026
Unprompted review
Reply from Canada Pharmacy
Thank you for your positive review. Heizel and Anne were happy to assist you with answering your questions and inquiries. We appreciate your business and look forward to serving you again in the future.
Heading to hospital today for surgery
Heading to hospital today for surgery. Appreciate Canada Pharmacy.🙏🏾👏 thank you
8 April 2026
Unprompted review
Reply from Canada Pharmacy
Thank you for your positive review. We appreciate your business and look forward to serving you again in the future. We wish you the best of luck with your surgery.
Pam and Customer Service Representative
Pam, was very helpful and got me to the account that I needed. My customer service person was extremely helpful and very nice to me.
8 April 2026
Unprompted review
Reply from Canada Pharmacy
Thank you for your positive review and kind words. Pam was happy to assist you with answering your questions and inquiries. We appreciate your business and look forward to serving you again in the future.
Reply from Canada Pharmacy
Thank you for your positive review. We appreciate your business and look forward to serving you again in the future.
Very responsive customer service on…
Very responsive customer service on chat line
7 April 2026
Unprompted review
Reply from Canada Pharmacy
Thank you for your positive review. Our online chat feature is a convenient way to get answers to your questions and inquiries with real agents and in real time. We appreciate your business and look forward to serving you again in the future.
Terrific experience with Canada Pharmacy
Terrific, clear, concise, and easy process to reorder my prescription. Online chat with a live agent was quick and very helpful.
6 April 2026
Unprompted review
Reply from Canada Pharmacy
Thank you for your positive review. We appreciate your business and look forward to serving you again in the future.
Abel and his supervisor were very…
Abel and his supervisor were very helpful, and knowledgeable.
7 April 2026
Unprompted review
Reply from Canada Pharmacy
Thank you for your positive review. Abiel and our supervisor were happy to assist you with answering your questions and inquiries. We appreciate your business and look forward to serving you again in the future.
Chat was super helpful
Chat was super helpful. Heizel was excellent and customer service helped me set up my account and submit my order.
6 April 2026
Unprompted review
Reply from Canada Pharmacy
Thank you for your positive review and kind words. Heizel was happy to assist you with the creation of your account. We appreciate your business and look forward to serving you again in the future.
Absolutely horrid customer service
Absolutely horrid customer service. I need an inhaler for my cat. Received the script from my doctor and uploaded it. Was not contacted within 24 hours to inform me there was a problem, as they said they would. Submitted my order on Friday, March 20th, and received a call on March 31st that there was an issue with the script. Due to the directions provided by the doctor, I was unable to purchase the three inhaler bundle (despite the script being for a quantity of three).
Reached out after the call and got a new script that had no refills and a quantity of three. Now there is an issue because the directions were not carried over. Did I receive a call about it? No, I had to follow up on my own. Called and was informed everything was fine and processing. Still no shipping notification. Reached out and re-provided the script and was told to check back in 1-2 days. (Should I have received a call within 24 hours to be told the script wouldn't work - why yes, yes I should have.... did I? Nope). Reached out 2 days later to deal with a customer service rep that I think I have dealt with before (unless they all use the same generic names), who was unpleasant, unfriendly, and borderline rude through the messaging platform. It has now been almost 20 days that my cat has gone without an inhaler. I have talked with 3 reps and 1 supervisor, and the best part is, I don't know if the new script has been accepted yet. So potentially more issues. All because I wanted to save some money with the three-inhaler bundle instead of buying one inhaler.
I understand that the directions not being carried over were an issue, but there were many opportunities for me to be informed and have the issue rectified, and they did not.
6 April 2026
Unprompted review
Reply from Canada Pharmacy
We apologize for the frustration and communication delays you've experienced while trying to secure medication for your cat. We understand the urgency of this situation and will investigate the lapses in our follow-up protocol and the conduct of our support team to ensure this does not happen again. Please visit our website and use the online chat feature so we can provide a final status on your prescription and prioritize the resolution of your order.
The last 3 orders were delayed weeks
The last 3 orders were delayed weeks. The current order is lost, waiting on word back from you. I’m now out of Wegovy, with no shots. The change to shipping from the UK is unreliable.
3 April 2026
Unprompted review
Reply from Canada Pharmacy
We apologize for the inconvenience you've experienced with your recent order being held by customs. It should be released and delivered to your address by April 16th at the latest. Should you not have the order by then, you can give us a call for either a reshipment of the order or a complete refund. We appreciate your patience and understanding and look forward to serving you better in the future.
Quick and effective communication
Quick and effective communication. Easy to discuss any issues with the order. Fast responses.
5 April 2026
Unprompted review
Reply from Canada Pharmacy
Thank you for your positive and honest review. We appreciate your business and look forward to serving you again in the future.
Medication is cheaper than United States!
Jessica was very informative about my questions and answered them where I was able to understand.
5 April 2026
Unprompted review
Reply from Canada Pharmacy
Thank you for your positive review. Jesika was happy to assist you with answering your questions and inquiries. We appreciate your business and look forward to serving you again in the future.
Getting started with account & profile
It was easy to fill out everything for my account & when I needed help someone was right there to chat with & give me suggestions
4 April 2026
Unprompted review
Reply from Canada Pharmacy
Thank you for your positive review. We appreciate your business and look forward to serving you again in the future.
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