The company dealt with the request to provide draw down funds efficiently. Took longer than anticipated which caused some concern in case the completed form hadn’t been received. If an email or text... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have an annuity with Canada Life and have been experiencing issues with HMRC in relation to the taxation situation. I asked Canada Life to provide details to back up my claim, which they did relat... See more
Company replied
It was so nice to speak to a real person about my investment. Nancy was really helpful regarding my query about withdrawals and was also able to change my address easily to my new temporary addres... See more
Company replied
As a Mortgage Adviser it can be difficult navigating lender criteria, I had a case with tricky area for the property. I want to thank Trevor Hanson for helping to speak to underwriting and for all his... See more
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Company details
- Non-Bank Financial Service
- Fund Management Company
- Income Protection Insurance Company
- Mortgage Lender
- Retirement Scheme Provider
- Term Life Insurance Provider Company
Written by the company
At Canada Life, we provide retirement, investment and protection solutions to individuals, families and businesses. We work in partnership with financial advisers to help customers to make more of life. Because we understand that financial security gives our customers the financial freedom and wellbeing that comes with it. We’re proud of our heritage, our values and our people. In 1903 we opened our first office in London, and in over a century we’ve built a strong and resilient business in the UK. Let’s build financially secure futures together.
Contact info
Level 37, 22 Bishopsgate, EC2N 4BQ, London, United Kingdom
- 0345 606 0708
- Customer.Services@canadalife.co.uk
- www.canadalife.co.uk
4.3
Excellent
1K reviews
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Reply from Canada Life UK
Hi Vincent,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that you found the process easy and straightforward and were able to make the changes you needed without difficulty.
All the best,
Helen
Reply from Canada Life UK
Hi Darrell,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you found our communication clear, our service efficient, and that you’re pleased with the product.
All the best,
Helen
Best fixed annuity
I has a retirement Line find me best fixed annuity and Canada Life came top again like they did with my other one
13 May 2026
Reply from Canada Life UK
Hi Mark,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that Canada Life was able to provide the best fixed annuity for you once again and that you were happy with the deal available.
All the best,
Helen
It has been a stress free experience…
It has been a stress free experience with you. Money comes in more or less straight away.
19 June 2026
Reply from Canada Life UK
Hi Karen,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you've had a stress-free experience with us and that your funds have been received promptly.
All the best,
Helen
money arrived within a month
29 June 2026
Reply from Canada Life UK
Hi Tracy,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that your funds were received promptly and within the expected timeframe.
All the best,
Helen
I found it easy to contact Customer…
I found it easy to contact Customer Service and they were really helpful from beginning to end.
25 May 2026
Reply from Canada Life UK
Hi Irene,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you found our Customer Service team helpful and easy to contact from beginning to end.
All the best
Helen
A Masterclass in Making Families Chase Their Own Money
My mother and her siblings had to deal with Canada Life over money that should have been paid to the family. Instead of a clear, humane, professional process, they were put through a slow and needlessly stressful ordeal involving delays, obstacles, unclear requirements, and the general sensation of trying to extract a confession from a filing cabinet.
The remarkable part is how the story ended. After prolonged difficulty, we finally gave Canada Life a deadline and said we would escalate the matter to the Financial Ombudsman Service if it was not resolved. One day before that deadline, the money was suddenly paid.
So, apparently, the missing document was not a form, signature, certificate, or obscure administrative ritual. It was the phrase “Financial Ombudsman.”
Based on our family’s experience, I would strongly caution anyone dealing with Canada Life to keep every email, record every call, create a written timeline, and be prepared to escalate. Polite patience did not work for us. A deadline and the Ombudsman did.
Would I recommend Canada Life? No. Unless you want your paperwork handled by what appears to be three raccoons in a trench coat.
30 June 2026
Unprompted review
Reply from Canada Life UK
Hi Graham,
Thank you for taking the time to leave us this feedback. I’m very sorry to hear about your experience and the difficulties your family faced whilst trying to settle this matter. We understand that dealing with financial matters following the loss of a loved one can be particularly challenging, and I'm sorry to hear that the process caused additional stress and frustration.
We take feedback like this seriously and would like the opportunity to review your experience further. If you're happy to, please email customer.experience@canadalife.co.uk with your contact details and any relevant policy information, and we'll get in touch.
All the best,
Helen
Canada Life Administrative Convenience
Had five policies crystallized from a Phoenix Life pension plan and turned into an annuity by Canada Life. Rather than receiving the one total amount per month I was expecting, Canada Life tell me it will have to be five separate amounts, causing me financial inconvenience. Poor customer service in my opinion to meet their own administrative convenience.
27 June 2026
Reply from Canada Life UK
Hi Alan,
Thank you for taking the time to leave us this feedback. I’m sorry to hear that the way your annuity payments have been set up has caused inconvenience, as this isn’t the experience we want to provide. We appreciate you bringing this to our attention and would like the opportunity to review your situation further.
If you’re happy to, please email customer.experience@canadalife.co.uk with your policy details and contact details, and we’ll get in touch to look into this for you.
All the best,
Helen
Easy to understand
22 June 2026
Reply from Canada Life UK
Hi John,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that you found everything clear and easy to understand.
All the best,
Helen
Reply from Canada Life UK
Hi Deirdre,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that you found our team responsive and that you were able to get through easily by phone.
All the best,
Helen
Very smooth and straightforward transfer of pension pots into one new plan
Very smooth and straightforward transfer of my various pension pots into one pot with Canada Life ahead of schedule, with no hitches. Also, my 25% tax free lump sum and first annuity payment are already in my bank account, just a few weeks after giving the go-ahead for the plan. Excellent service overall.
26 June 2026
Reply from Canada Life UK
Hi Peter,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that your pension transfer and annuity setup were handled smoothly and ahead of schedule, with everything progressing as expected.
All the best,
Helen
Great service
Friendly people who seem to care, they have been very helpful to us, I would highly recommend Canada Life to anyone considering Equity Release.
5 June 2026
Reply from Canada Life UK
Hi Andy,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you found the team friendly, helpful and supportive, and that you’d feel confident recommending us to others.
All the best,
Helen
Did not have to wait long when i…
Did not have to wait long when i telephoned
All sorted straight away
Very happy lady very helpful.
10 June 2026
Reply from Canada Life UK
Hi Carole,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that your call was answered quickly and that everything was resolved straight away, with helpful support from the team.
All the best,
Helen
Canada Life was recommended to me
Canada Life was recommended to me, for annuity purposes, as my pension pot was very small.
I chose to purchase on a fixed sum, rate as I felt that it was better for me.
I can budget effectively. Canada Life's representative explained clearly some of the negatives I could encounter with the fixed sum.
20 May 2026
Reply from Canada Life UK
Hi Sandra,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that you found the information clear and helpful, and that you were able to choose a product that suited your needs.
All the best,
Helen
Reply from Canada Life UK
Hi Chris,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that updating your address was quick and straightforward, and that you found our adviser polite and helpful.
All the best,
Helen
Very quick efficient service and they…
Very quick efficient service and they kept me informed of everything. Definitely recommend.
30 May 2026
Reply from Canada Life UK
Hi Maureen,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you had such a positive experience with quick, efficient service and clear communication throughout.
All the best,
Helen
Bought an annuity with Canada life
Bought an annuity with Canada life. The service was very quick, much quicker time frame than quoted. Very please with the service overall.
22 May 2026
Reply from Canada Life UK
Hi Fiona,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that your annuity was set up quickly and that you were pleased with the service overall.
All the best,
Helen
Second time investing in a product from…
Second time investing in a product from Canada Life. Product fully met my needs & was arranged by 3rd party. Good communication and received first payment as predicted. All very straight forward. Would recommend.
19 June 2026
Reply from Canada Life UK
Hi there,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that the product met your needs and that everything was arranged smoothly, with clear communication and payments starting as expected.
All the best,
Helen
A quick and easy process
A quick and easy process. I was kept informed throughout. Most competitive quote, too. Very happy customer.
5 June 2026
Reply from Canada Life UK
Hi Allison,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you found the process quick and easy, were kept informed throughout, and received a competitive quote.
All the best,
Helen
Annual pension’s statement
I like the fact that my pension is paid promptly.
I dislike the fact that as an international customer it is very hard to get hold of you in writing and over the phone when I request annual statement for tax purposes in my country.
In the past, this service worked perfectly but lately there it deteriorated.
17 June 2026
Reply from Canada Life UK
Hi Yehuda,
Thank you for taking the time to leave us this feedback. I’m pleased to hear that your pension payments have been made promptly, but I’m sorry to hear about the difficulties you’ve experienced when trying to contact us and obtain your annual statement. This isn’t the experience we aim to provide, and we understand how important this is, particularly for tax purposes.
If you’re happy to, please email customer.experience@canadalife.co.uk with your policy details and contact details, and we’ll get in touch to look into this further.
All the best,
Helen
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