Camicissima Reviews 135

I ordered four shirts from Camicissima and realized shortly after that they were the wrong size. I returned the items immediately, and tracking information confirms that the package was delivered and signed for by the company. Despite this, Camicissima has been unresponsive to my emails and continues to claim they did not receive the return. As a result, I have been forced to file a chargeback through my payment provider. Very disappointing customer service. Be warned before ordering!

EDIT/UPDATE: Nearly two months later, after my chargeback was approved, they finally replied asking me to cancel it (probably so they wouldn’t have to pay the fee). You can’t make this up.

Avoiding returns by not accepting the return package…twice..after confirming the address…smart.
I am not saying I don’t like their product, but not all of them are tailored the same, so they better fit.

Holes in Linnen shirt

I have bought a shirt from Camissima for the price of 75 euro's. After only 2 wears the shirt had holes in it a the seams, clearly indicating a product failure. After contacting the customer care, I had to wait two weeks for a response, I got an response in Italian, which was not the language i wrote the email in. The next email was in English, so they can communicate in English which makes the perceived effort they put in there response even lower. However the issue is still not resolved, the response was that i could come to Italy to exchange the item, even when i told them I live in the Netherlands. I would not advise anybody to buy something at this store, not because of the faulty garment, but because the communication with the customer service.

Bought a shirt instore. Didn't realise the horrendous price tag until I paid. Wanted to refund, but they refused. I was offered a store credit, but they had nothing else in the cut and price range I wanted. Stuck with an overpriced and underwhelmed experience. I will NOT be back.

Faulty garment. Emailed their customer support with photos but they refused responsibility even though it was due to faulty manufacturing. Spent over 250€. Shameful behaviour. DO NOT BUY FROM THIS COMPANY they are shoddy.

Quality of items is ok. Online experience is not. Return shipment is going to Italy. €20 in postage plus weeks of waiting.
Go to the store, do not order online.

I can't believe this brand suckered me in to spending 350 euros on 6 shirts that don't fit properly, wrinkle every time I even breathe, and are not comfortable on the skin. I put too much trust in the sales associate who simply took my measurements and whisked me out of the store in under 5 minutes. When I returned to show her that the shirts didn't fit, she told me there are no refunds so I had to settle for a few of the fairly ugly styles and colors that remained after the Christmas sales.

I should have just spent the 350 euros on one single high quality shirt rather than these pieces that simply give me buyer's remorse every time I look at them.

Camicissima is an Italian retail chain that makes shirts and other garments. Their products are, in general, of very good quality and I have been a customer of their various stores for several years. However, recently, I bought three shirts VIA THEIR WEBSITE, and that site is so mediocre that I ended up ordering slim-fit or extra slim-fit shirts, without even noticing. As I can only wear normal fit, I had to return the shirts, and that's where the calvary began.
First, I wrote to them everyday for weeks, hoping to receive an answer that never came. It was hallucinating, I felt like I was the only person left on Earth...
Finally, 3 weeks later, I received a return authorization. I tried to obtain that they send me a return label, as the ordering mistakes had been caused by their insufficient description of the products, but of course, that never came.
When I got really tired, I ended up returning the shirts to Italy and paying for the postage myself.
Now, I am hopefully in the final phase: I returned the shirts on May 18, 2018, and I just received 2 days ago an email asking for my IBAN number for the refund.I gave it right away, and since then I have of course not heard anything from Camicissima, and no reimbursement has shown up on my bank account...
How much longer will it take? No one knows... When you think that I ordered the 3 shirts during the second half of MARCH (yes!), it is almost unbelievable.
Conclusion: I do not advise fellow consumers to buy anything from Camicissima via their website, as their customer "service" (if it can be called that) if simply the most horrible you can find. Be prepared to wait for MONTHS if anything goes bad... and I still haven't seen my money back, not to mention the postage I had to pay for, which is unacceptable.