Cake Craft Company Reviews 

Boxes are well packaged

Easy to order, great products, great price, fast delivery, excellent company, always use them as they are 100% reliable

great thank you. The goods I wanted at a very reasonable price. Decent delivery time. Will use again

Good shopping experience, but the shop ran out of stock of one of the items that I purchased, even though it seemed to be available when I placed the order. Customer service was prompt to address the issue, but the process to make the refund did not move at the same speed. That is why I deducted one star.

Fantastic icing set, easy to use and cakes look professional!

Did not arrive on time even after paying a. Extra £7.50 for delivery for it to arrive on time. They don't pay for returns so you have to find more money to then return the item. Not helpful when contacted. Won't be using this website again.

Great company and excellent quality product - very pleased with my purchase and overall shopping experience. Thank you!

Opened 10 mins late , the guy was on his phone when I had to ask him a question and kissed his teeth. The lady was nice enough at the tills
Prices are quite high compare to other cake shops. Gave 3 stars as they have everything to do with cake decor in one place which is great.

Really disappointed in this delivery from Cake Craft Company. I have used them in the past a few years ago with no issues so decided to ignore the very poor reviews online. I should have listened. My products arrived damaged - the box, and it's contents crushed and bent (not what you want when ordering Stencils) so much so that I had to find a replacement from another store. All items were there, but 3 were do damaged that there were unusable. I tried to call them to complain the next day but the phones were not being answered.

Always always get my baking stuff from here. Fast delivery and great quality
Thanks

Prompt, informative & personable reply to query and speedy, communicative delivery process. Excellent customer service, thank you!

I needed a specific piping nozzle tip and was glad I found this website. I was thrilled that there was free delivery but at the same time found it suspicious that under delivery method is said "Worldwide (Receive a Shipping/Delivery Quote) within 24 hours". Granted I needed this nozzle so I purchased and money was taken out of my account only to find out I NOW have to pay a seperate fee using a Paypal link they sent me via email charging me 23.00 GBP, just to purchase two piping nozzles.

Legally, I get it they SAID on their website that the delivery fee would be charged later, but I'd be paying about $40 PLUS $10 for the piping nozzles themselves.

I even asked for a refund and I have YET to hear from them.

The items ordered were the items delivered. They were in excellent condition when delivered and delivery took place within the time window previously advised by the delivery sgent.

Overall a good and easy site to use. Delivery took longer than I would have liked but happy with the item bought.

Cakes arrived on time, they are to make a wedding cake which they are perfect for, cannot comment on taste but think it’s going to be delicious which I will definitely use company again for Christmas cakes etc, thank you for your service x

speedy delivery

Items are easy to search for and display up-to-date information on stock levels, alternatives and give detailed information.
My delivery was next day, I was kept informed and given my 4 HR slot first thing in the morning by FedEx so my day was not wasted waiting.

Great quality i have been ordering materials from this company for yrs ,as i run my own bake business 🍰🎂.

Ordering from Cake Craft Company was so simple to do. The website is very easy to navigate. There is an extensive choice of products to select from, whichever needs you have, good quality at very affordable prices. The items are carefully packaged and delivered on time.