Cake Craft Company Reviews 

1,921
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 190 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptionally fast delivery times, the user-friendly website, and the wonderful product quality ideal for all kinds of baking projects. People consistently appreciate the careful packaging that keeps items safe, alongside the clear communication and helpful tracking updates provided throughout the shipping process. However, some customers also noted frustrating issues with delivery delays, lost parcels, and occasionally receiving incorrect items that required extra time to resolve. A few people also experienced missing parts or damaged products upon arrival, which caused some inconvenience when preparing for special events.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting a wide range of affordable items like... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting swift dispatch times and... See more

Order

Consumers find order to be positive, highlighting that the website is easy to use and products are of great... See more

Quality

Reviewers mention positive feedback about quality, expressing satisfaction with sturdy products and great... See more

Service

Customers had positive experiences with service, consistently praising the efficient communication and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good shopping experience, but the shop ran out of stock of one of the items that I purchased, even though it seemed to be available when I placed the order. Customer service was prompt to address the... See more

Rated 5 out of 5 stars

Great customer service and great products sold by this company. One of the cake boxes I ordered arrived damaged (by fault of the courier, not Cake Craft Company), but they were very kind and quick to... See more

Rated 5 out of 5 stars

We needed something unique in style , quality made, for decorating a wedding cake. We found it here. Delivered swiftly too. The mould was good quality tough but easy to remove the casts. A shame we ca... See more

Company replied

Rated 5 out of 5 stars

I ordered different nozzles , piping bags, gel food colouring etc for decorating buttercream floral cupcakes. The piping nozzles pipe like a dream. All goods came within the week of ordering and i was... See more


Company details

  1. Cake Decorating Equipment Shop
  2. Bakery Equipment
  3. Baking Supply Store
  4. Craft Store
  5. Hobby Store
  6. Kitchen Supply Store

Written by the company

Famously Lower Prices Cake Craft Company offers great prices on your cake decorating supplies, sugarcraft essentials & packaging. FREE delivery on orders over £45


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 74% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(1,921)

185 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Damaged cake tin

Cake tin arrived dented (box was damaged in transit). Contacted customer service who immediately supplied a return label and the replacement cake tin arrived two days later. Superb customer service. Will definitely use Cake Craft again!

7 January 2026
Unprompted review
Rated 5 out of 5 stars

Great range, smooth ordering, and fast delivery

I’ve had a really positive experience with CakeCraftCompany.com. The website is straightforward and easy to navigate, which makes finding what I need quick and stress‑free. They offer a good selection of items, with plenty of choice for different projects, and the prices feel reasonably good value for money.
My order arrived quickly and the delivery was efficient, with clear communication throughout so I always knew what stage it was at. Overall, a reliable service that I’ll happily use again.

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely Amazing

Absolutely Amazing. So happy with my finished cake. Waited a long time to be able to make my family's birthday cakes and now I can thanks to FROST FORM 👏🙌🏻🫶

3 January 2026
Unprompted review
Rated 4 out of 5 stars

Good allround experience

My delivery arrived quickly and ontime with tracking updates, securely packed and in good condition.

I am pleased with my purchase which is of good quality and reasonably priced.

19 December 2025
Unprompted review
Rated 3 out of 5 stars

Service, delivery and productq

Service and delivery was very satisfactory , so close to Christmas, but unfortunately the product was not. Lattice pastry cutters was of poor quality. Did not cut through the pastry dough and separate as should. Disappointing.

24 December 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service and great…

Great customer service and great products sold by this company. One of the cake boxes I ordered arrived damaged (by fault of the courier, not Cake Craft Company), but they were very kind and quick to re-send the product free of charge. Everything I've ordered here is great quality, arrives quickly and just as described. Highly recommended for bakers like myself.

15 December 2025
Unprompted review
Rated 1 out of 5 stars

My $12.23 for 1 Item has a delivery…

My $12.23 for 1 Item has a delivery charge of $50.84 that is ridiculious so I had to cancel my order thanks to the shipping charges

13 December 2025
Unprompted review
Cake Craft Company logo

Reply from Cake Craft Company

Hi Debbie,

Thank you very much for taking the time to share your experience with us.
I’m truly sorry for the disappointment caused by the shipping cost on your order. We completely understand how frustrating it is to see a delivery charge of $50.84 on a $12.23 item, and why this led you to cancel the order.

Please be assured that we always check for the most competitive rates available with our couriers, and in some cases we can request alternative quotes and email customers with revised shipping costs before proceeding.

I can also confirm that your order has been cancelled and a full refund has been processed. Depending on your bank, this may take a few working days to appear back in your account.
We hope that, in time, you might consider giving us another opportunity to show the level of care and service our customers deserve.

With our heartfelt apologies,
Customer Experience Team
Cake Craft Company

Rated 5 out of 5 stars

Quick delivery and informative…

Quick delivery and informative information for someone who doesnt know anything about cake making found what i was asked to purchase as a gift as the person just sent me a tiktok video with no other words 😂

2 December 2025
Unprompted review
Rated 5 out of 5 stars

First Class Service

A very pleasant experience making my purchase from Cake Craft Company. The delivery was prompt and when there was one item missing it was dealt with very quickly and arrived the following day. Most impressed and will look forward to using this company in future.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Have used this company over the years…30

Have used this company over the years always had excellent service goods always a good standard and prompt delivery I Don't do much celebration baking now but I know we're to get all my stuff even the unusual to make more personal

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Had what I wanted

Confirmation of order came through promptly and the site had stock that I wanted which I couldn't locate elsewhere. I received a notification that my goods were due to be despatched; the downside is that it seemed to be a couple of days before it arrived at the courier collection point so despatch should have been quicker - or at least a more honest notification of pending despatch.

1 December 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look