Reliable and quick in dealing with my charitable donations. An excellent way to avoid having to have dozens of accounts for donating to charities. The website can be a little difficult to navigate and... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was reluctant to use the online giving system. I still would have still preferred the old CAF card system of giving. For an online system it's not too bad. But I am still less enthusiastic abou... See more
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Slowness in approving share gifts donations, twice because approval documents were filed away without being sent to me. Also twice received emails chasing me re remitting the sale proceeds to CAF, in... See more
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You continue to address me and my account as AUSTIN King when my full name is Austin Michael Henry King BUT as Austin is a first name shared with my 2 brothers, I am known to everyone else, even ban... See more
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Company details
About Charities Aid Foundation
Written by the company
CAF is a leading charity working at the centre of the giving world. We help donors to give more impactfully and charities to build their resilience so they can do more of their life-changing work.
To leave a review about CAF Bank, please visit their separate Trustpilot page.Contact info
25 Kings Hill Avenue, ME19 4TA, United Kingdom
- 03000 123 000
- www.cafonline.org
4.0
Great
332 reviews
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Been using CAF for many years,search…
Been using CAF for many years,search function has got faster
23 June 2026
Reply from Charities Aid Foundation
Hi Brian,
We're glad to hear you've noticed improvements in our search function over the years. Thank you for your continued support!
Keeping track
Having a CAF account allows me to make donations to my favourite charities and also allows me to keep track of how much I have donated in any tax year, making tax return completion easier.
15 June 2026
Reply from Charities Aid Foundation
Hi Violet ,
We're so glad to hear our CAF account helps you manage your charitable giving and simplifies your tax returns. Thank you for your positive feedback!
Customer service is excellent
23 June 2026
Reply from Charities Aid Foundation
Hi George,
We're glad to hear you had a positive experience with our customer service. Thank you for your kind words!
The CAF site is easy to navigate
16 June 2026
Reply from Charities Aid Foundation
Hi David,
We're glad you found our site easy to use and appreciate your feedback.
Responded very well to my phone call.
15 June 2026
Reply from Charities Aid Foundation
Hi John,
We're glad we could assist you promptly. Thank you for your kind words!
I can’t understand how to pay charities…
I can’t understand how to pay charities money from my account now that I cannot by cheque
20 June 2026
Reply from Charities Aid Foundation
Hi Ms Goodman,
Thank you for taking the time to share your feedback following the decommissioning of CAF Charity Vouchers.
You can continue to support your chosen charities by making donations online or by contacting us directly. If you would like any assistance, please do not hesitate to call us on 03000 123 000 or you can email us at enquiries@cafonline.org. We will be happy to guide you through the process and help you make your donations.
Works well for me
16 June 2026
Reply from Charities Aid Foundation
Hi Rex,
We're glad to hear that and appreciate your feedback.
CAF is useful for anon donations with Gift Aid
I needed to pause all charitable giving, owing to eye-watering expensive hospital care for a close relative. CAF responded empathetically and helpfully and I have achieved what I needed. I will re-engage with CAF when they are better.
I find my CAF account a useful way not only to donate anonymously, avoiding endless e-mails pleading for more, but also to pick up Gift Aid and add it to your charitable funds. It's easy to use and a good way to find charities of interest.
25 June 2026
Reply from Charities Aid Foundation
Hi Peter,
We truly appreciate your kind words and are glad we could assist you during a challenging time. We look forward to welcoming you back when circumstances improve. Thank you for recognising the value of our platform.
Reliable and trusted
CAF provide a reliable trusted service for making donations direct to charities
24 June 2026
Reply from Charities Aid Foundation
Colin Malone,
We're so glad you find our service reliable for direct charity donations. Thank you for your kind words!
makes charity giving straightforward
convenient and easy to use website. Good customer service.
20 June 2026
Reply from Charities Aid Foundation
LTh,
We're so glad you found our website convenient and easy to use! We appreciate your kind words about our customer service.
Reply from Charities Aid Foundation
Betty,
We appreciate your kind words! We are glad you found it easy to donate.
The software is easy to use
The software is easy to use. When I phone up the staff sort out my problem. My only quibble is sometimes finding the right charity can be a bit iffy. Maybe showing them in size order would help.
24 June 2026
Reply from Charities Aid Foundation
Mr C Bumstead,
We're so glad you find our software easy to use and appreciate our staff's support. We value your feedback regarding charity visibility and will explore options like size ordering to improve this.
An excellent way to manage your donations
I've been a subscriber to CAF for a long time. I make regular donations to several charities and they handle it all, including collecting the Gift Aid. They do this well and their system operates smoothly. I'm very happy to continue using them.
24 June 2026
Reply from Charities Aid Foundation
Paul G,
We are so pleased to hear you've had such a positive and smooth experience with our services over the years. Thank you for your continued trust and support.
A well-run organisation
This is a well-run organisation with good customer service. I've had an account for twenty years, paying in monthly by standing order from my bank, which benefits from the government's gift aid tax back scheme. It's easy to keep track of and make donations, both regular (by standing orders going out) and one-off payments. I wonder if CAF will ever go mad and have an app?
24 June 2026
Reply from Charities Aid Foundation
MAHNL,
We are so pleased to hear about your positive experience and long-standing relationship with us. We truly appreciate your kind words about our customer service and the ease of making donations. We are always exploring new ways to enhance our services, and we value your suggestion regarding an app.
Charity and convenience
It is very helpful to be able to make occasional charitable donations securely online (this, from an 'oldster' with a CAF voucher book from c,1985!).
10 June 2026
Reply from Charities Aid Foundation
Ian Miles,
We're so glad to hear you find our online donation process secure and helpful. Thank you for your kind words and positive feedback!
Helpful organisation to support charities
It's helpful to be able to set up standing orders to support a variety of charities. My only regret is that it's difficult to support charities internationally.
24 June 2026
Reply from Charities Aid Foundation
Elizabeth Welch,
We appreciate your feedback regarding the ease of setting up standing orders for charities. We understand your desire to support international organisations and are always looking for ways to improve our processes.
straightforward
straightforward, efficient and accurate.
in particular, the details recorded in the charities listing helped distinguish between several sinilarly named organisations.
18 June 2026
Reply from Charities Aid Foundation
Thank you for your positive rating. We appreciate you taking the time to share this.
Easy to donate.
16 June 2026
Reply from Charities Aid Foundation
Thank you for your positive rating. We are pleased to see this and appreciate you taking the time to share it.
Let down in customer service
Difficult to reach donate service on telephone. NO automatic confirmation of donations received. NO complete account statement being sent upon request. The voucher system was easy, safe and reliable. The new system utterly inconvenient for customer.
17 June 2026
Reply from Charities Aid Foundation
We are sorry to hear about that your experience was not a positive one and we apologise for any frustration caused. If you would like to discuss this matter further, please contact us at enquiries@cafonline.org or call us on 03000 123 000 so we can work to resolve this for you.
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