Cafcass Reviews 

1,527
•
TrustScore 1 out of 5

1.1

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Review summary

Created with AI, based on recent reviews

Evaluating 149 reviews, most reviewers were let down by their experience overall. People feel that staff members are highly unprofessional, routinely dismiss critical evidence, and display a complete lack of empathy during delicate family situations. Reviewers frequently describe feeling unfairly judged, ignored by caseworkers, and state that official documents contain heavily biased narratives. Some reviewers were not happy with communication issues, noting that phone calls were frequently unreturned and scheduled appointments were missed entirely. Consumers also pointed out a significant and troubling lack of thorough investigation into vital case details, leaving families feeling unsupported and deeply distressed throughout the entire legal process.

What people talk about most

Ethics

Customers consistently note areas for improvement regarding transparency and communication within the... See more

Customer service

Consumers find customer service to be profoundly disappointing due to widespread communication breakdowns and... See more

Service

Users describe negative interactions with service, highlighting an extreme sense of frustration and... See more

Customer communications

Customers had ambiguous experiences with customer communications, noting that phone calls were frequently... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Corrupt to its core. Ignore safeguarding, complaints, send corrupt usbs when you ask for evidence, emails are purposely difficult to see and receive, can’t speak to anyone about anything. Lie, cover u... See more

Rated 1 out of 5 stars

These people are total LIERS. They are unprofessional, make up lies, saying we have said things which we didn't say. When contactimg management they are just as unprofessional, claim they will listen... See more

Rated 1 out of 5 stars

CAFCASS lie then withhold evidence. Hold out guys keep fighting they will definitely slip up. That’s the thing with liars they get caught in the end. Withheld a icfa report after trying to have me hel... See more

Rated 1 out of 5 stars

If I could I would rate 0. Failed institution. Can't believe it still exists! Very poorly trained. Bias, sexiest, xenophobes. Not fit for purpose. People who are now adults, parents themselves, went t... See more


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1.1

Bad

TrustScore 1 out of 5

2K reviews

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1.1

All reviews

(1,527)

150 reviews in the last 12 months

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Rated 1 out of 5 stars

If i coukd give 0 i would

If i could 0 i would. Tick box culture. The whole family court system needs to become transparent!! So corruption can be seen. If your a genral victim they dont care about u at all. System desighned to erdaicate father by slowly taking away thier human rights. If you a man that has had any abuse its abnormal and they wont belive u at all if you evidence still wont.

15 May 2026
Unprompted review
Rated 1 out of 5 stars

Cafcass behaviours are criminal.

This is not a civilised society with the Cafcass/family court we have. Abolish & start again completely. All familiy members need fairness . Children need balance. It’s absolutely disgusting how Cafcass take unsupported comments for truth and the children are cut off from a loving parent whilst the one with the custody gets benefits money & complete control. Shameful backward system & country

7 May 2025
Unprompted review
Rated 1 out of 5 stars

Criminals! Absolutely appalling customer service

Absolutely appalling customer service. No sympathy , empathy and completely unprofessional.
Paid +£50K, grammatical errors in report, leave things to the last minute, stupid unrealistic comments. Cost over £1000, they stole money from my child, totally appalling behaviour. Criminals!!!

6 May 2026
Unprompted review
Rated 1 out of 5 stars

The 9 rings of Hell

Cafcass are the most unprofessional, judgmental, biased, unempathetic organisation I have ever had the displeasure of dealing with!

I don't know if it's a lack of training, lack of funding, or lack of actual human beings that want to do this job, but it seems like Cafcass is the Dantes Pit for bad social workers!!

17 April 2026
Unprompted review
Rated 1 out of 5 stars

If it could be lower it would.

If it could be lower it would. They are corrupt, don't even visit children and make their own decisions. Mental health of children declines because of them and yet they blame parents. Needs to be abolished and every single one needs an investigation. Changing Guardians half way through cases because they know we caught them out. Getting things wrong with no evidence to back anything up that they say. Can't believe this is allowed to go ahead in 2026. Everyone needs to insist on Public enquiries. LA need stringing up for standing with Guardians yet visiting foster carers and saying while I don't agree we have to agree in court but the kids can vote with their feet after anyway.. hmm. So they'd rather the kids are at risk running the streets than standing up to corrupt Guardians who can write anything down and be believed. Disgusting service. Run run run away from them all!!

30 April 2026
Unprompted review
Rated 1 out of 5 stars

Most unprofessional dangerous…

Most unprofessional dangerous organisation, childs welfare officers ,no way are they ! They put children in danger and neglect safeguarding concerns to suit their own narrative .Ofsted needs to raise a public enquiry into this system they are failings families throughout the country .

30 April 2026
Unprompted review
Rated 1 out of 5 stars

Waste of time

There biased act like they want. To help and understand the situation but will turn anything you say on you. Biggest let down going I’d go as far as to say there just as corrupt as family court themself. How anyone that works for them can go home thinking g they done a good day work is beyond me they tear family’s apart

29 April 2026
Unprompted review
Rated 1 out of 5 stars

Never put your trust in these people

Never put your trust in these people, they break families up, safety concerns not looked at, they lie get rid off evidence to suit them.
Georgina thrornton, case worker, do not trust.
Even when you speak to a higher manager and they found out things wont correctly looked into, nothing is done. They should be called child abusers and not caffcass.

28 April 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely useless..

Absolutely useless... bias ... smiling assassins. . Vultures.. I wouldn't trust them to look after a goldfish... cause more trouble than they do good... the lot of them want sacking and social services needs re building with people qualified for the job .
#2faced
#smilingassassins
#Vultures
#homewreckingnoseysnakes
#thissystemisf@#ked
#clueless
#useless
#toxic
# narcissists
Etc. Etc .... Etc... Etc.... Etc...
#don'ttrustthem
#Ihaveproof
Past 3 years +

26 April 2025
Unprompted review
Rated 1 out of 5 stars

2015 to present Day, my daughter was 7 when he left.

My daughter was eight when we first got involved with this service. She is now a few weeks away from 19, at this point his parental responsibility will end and so will this services hold on us. This service was used as a method of control by my ex-husband. He did not want residential responsibility, just the relentless threat of it to my daughter. My daughter struggled badly with his conduct. She only ever missed three contacts in the decade we were with family Court, and she was quite poorly and excessively distressed on those three individual contacts. Each one was used as a catalyst for another set of court action. As a result her entire childhood was in fact supervised by the court because when one action ended another one started. The last few years of contact she had with her father were in a contact centre as she was simply no longer able to cope without support around her when she saw him. This contact broke her over and over. It pushed her to the point of wanting to put a knife through her own chest. She was finally awarded control over her own contact when she was 15 1/2, she continued to see her father for another year out of her own choice at the contact centre. She eventually stopped all contact, and it broke her heart to do it because she loved him, now we’re trying to rebuild our lives but the impact on her it’s devastating. She barely leaves the house she is terrified she will bump into him or he mite follow her. We are now moving home to the other end of the country to try and give her a chance of trying to rebuild herself. Her mental health is destroyed. She was a bright bubbly young girl before court, now she’s a shadow of a person, who’s on maximum PIP and may never live a normal life.
One of the reports by one of the so-called professionals actually stated that my ex should only have supervised contact a maximum of two hours a month! So that professional obviously didn’t go in his favour and the results of that were completely ignored, and he was granted the full contact he wanted. The only reason we ended up in a contact centre for so long was partialy complicated because of her wanting to end her life and being admitted in to hospital, autism diagnosis, ADHD and then Covid and I think the contact centre probably saved my daughter‘s life.
I don’t know how long my daughter’s going to live, every day I worry that she might decide that she will end her life today.
I’m having to relocate my entire family to try and safeguard her, to try and keep her going. Trying to give her the chance of seeing she could have a future.
Its surely is not ethical to only look at the professional reports if it is negative to the Mother and ignore them completely if it is negative for the father. If one of the parents is detrimental to the welfare of the child, no matter which parent it is that should be taken into account. There were no findings no matter how much digging they did of parental alienation, and they really did try to make that stick. If they made a little less effort on trying to force the narrative of parental alienation and made a little bit more effort of looking after our child, just imagine the functioning adult she might have been able to be. Myself and her older sister are now putting things in place to make sure she will be cared for for the rest of her life. This is beyond damage, this is the absolute destruction of a human being.
The are good people in this service, but they hampered and held down by a broken and corrupt system. I believe solicitors and barristers should be prosecuted for the harm they cause, because right now they’re getting paid thousands of pounds to destroy children and lives. Caffcass should be ashamed and the organisation should be held to account for the disgraceful treatment of young people. There is no other organisation that can get away with doing this kind of harm without feeling the full weight of the law.
Every single piece of paperwork every single report. I’ve put them in a box, taped it up and put it away. My mission now is to get my daughter functioning in someway, so she can see a future and put it as far behind her as I can. I hope to leave it in that box forever, because we all want a future.
To this day, I do not know how much of this was my ex partner and how much of this was a broken system out to destroy families. My ex should’ve been educated as to what he was doing and why it was being harmful to a child. He should’ve been informed as to what the results of his actions were going to be and the impacts they were going to have on our daughter. He should’ve been advised as to the harm, not encouraged to commit it.

Family courts, avoid avoid avoid
Do everything you can not to go down this route because once you’re there, you can’t escape and you absolutely cannot protect. If you’re in a domestic abuse situation, run and hide, until your children are 18.

1 April 2026
Unprompted review
Rated 1 out of 5 stars

Cafcass “Not Fit For Purpose”

Cafcass, family court advisors. In my experience they have very little
Knowledge & understanding of what is happening within the cases allocated to them. Investigation on subjects brought to their attention via family court hearings are never completed if at all even looked at. Cafcass have at no point shown themselves as being impartial always very supportive of the female side of any case. One advisor caught having coffee with mother of the children & none supportive results via agencies such as ICFA Programme. To be fair the said agency Cafcass are NOT to be deemed “FIT FOR PURPOSE” & their result score on here is very reflective & should be deemed a True & Correct Record it says it all.

22 April 2026
Unprompted review
Rated 1 out of 5 stars

I would give them 0 stars if I could

I would give them 0 stars if I could. Cafcass needs to be abolished! They don’t just break families apart, they damage the mental health of all children they deal with, make up lies in their reports and assessments and are so biased and against fathers. I should also mention the amount of People they destroy the life of or even take it away. Blood on their hands is an understatement! Corrupt and an absolute disgrace

29 March 2026
Unprompted review
Rated 1 out of 5 stars

Extremely disappointed with the service…

Extremely disappointed with the service provided. In my case, the Section 7 report did not adequately reflect two years of consistent, incident-free school records (CPOMs), nor did it properly represent my child’s clearly expressed wishes.

My child’s stated desire for contact appeared to be significantly downplayed, with conclusions that felt based more on interpretation than balanced, evidence-led assessment. Positive progress and efforts to demonstrate change were not meaningfully acknowledged.

Communication throughout felt dismissive at times, and opportunities to support rehabilitation or constructive engagement were not actively pursued. The overall process left me with serious concerns about transparency, proportionality, and whether the approach was truly child-focused.

Given the importance of these reports, there should be greater emphasis on objective evidence, accurate representation of the child’s voice, and a fair recognition of demonstrated progress.

27 April 2026
Unprompted review
Rated 1 out of 5 stars

Caffcass has let my son down

Caffcass has let my son and Granddaughters down so many times it has now destroyed our family, my grandchildren have been allianated against their Dad for years , he has proven so many times what a liar their Mother is and yet they still favour her . Good Dads haven’t got a hope in hell with this unprofessional, bias absolutely useless bunch of so called social workers, there has to be something done to give good loving fathers a chance to be in their children’s life , at the end of the day it’s the children that miss out 😡

22 April 2026
Unprompted review
Rated 1 out of 5 stars

A social worker from CAFCASS was…

A social worker from CAFCASS was assigned to produce a section 7 report for my family situation. She was completely biased, one-sided. Didn't even video call me or visit me. Just took the resident parents side entirely and word for everything. Dismissed my daughter's wishes and feelings out of hand - despite CAFCASS claiming to represent the voice of the child. Then of course when submitting a complaint, they just mark their own homework and back each other up. I am now completely cut off from my precious children, and can only write to them, despite no one still telling me what I am supposed to have done to my children to harm them specifically. The courts just took the CAFCASS advice and were equally as dismissive. The whole system is rotten and one-sided and needs radical overhaul and change.

31 March 2026
Unprompted review

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