I spoke to a gentleman today called Vish. I found him extremely helpful and the advice provided was good and informative. I was very happy with the result due to his help and also less stressed aft... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had no problems with collecting monthly payments always had a yearly Invoice of payments and what interest there was Paid loan off around 8 months early with no problems saving myself a good amoun... See more
Company replied
When I realised that I wanted to keep my car, I rang CA Auto and you help with advice and reassurance. I rang when advised , talked through what I wanted and within 2 days my finance was checked and... See more
Company replied
Very easy to set up agreement, helpful with adjusting payment date, fair price and interest. Also very fair final market value for the car. Purchased mine at the end of the agreement, however if finan... See more
Company replied
Company details
About CA Auto Finance UK
Written by the company
Who we are
CA Auto Finance is a specialist provider of vehicle finance, rental and insurance products. With operations in 19 countries and nearly 100 years of experience in auto financing. We offer a wide range of market-leading solutions across a variety of vehicle types. We combine a century of experience and success with the strength and driving vision of the Crédit Agricole Consumer Finance Group.
Our financing solutions cover an increasingly wide range of vehicles, including automotive brands, motorcycles, and e-bikes, light and heavy commercial vehicles, and leisure vehicles such as motorhomes and caravans. We have over 25 years of experience working and providing financial solutions to some of the world’s biggest manufacturers including -
Contact info
250 Bath Road, SL1 4DX, Berkshire, United Kingdom
- www.ca-autofinance.co.uk
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from CA Auto Finance UK
Dear Customer,
We were concerned to hear about your negative experience and would like to thank you for making us aware of the situation.
Your feedback is vital to our process improvements. To ensure this is addressed correctly, I have passed your details to the appropriate team for a full investigation.
We appreciate your patience while we look into this matter.
Best wishes,
The CA Auto Finance Team
Finance …
The people I spoke to were very helpful knowledgeable polite and helped me get the right plan for me
17 July 2026
Reply from CA Auto Finance UK
Dear Customer,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help! Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/
Reply from CA Auto Finance UK
Dear Customer,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help! Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/
Disappointed Despite Perfect Payment History
I am very disappointed with the service. I made every payment on time for four years without a single missed or late payment. I expected that my good payment history would make it possible to refinance my car, but my request was declined.
Everything else with the finance agreement was fine, but this experience has left me disappointed. I believe loyal customers with a proven record of paying on time deserve better consideration.
16 July 2026
Reply from CA Auto Finance UK
Dear Customer,
We were concerned to hear about your negative experience and would like to thank you for making us aware of the situation.
Your feedback is vital to our process improvements. To ensure this is addressed correctly, I have passed your details to the appropriate team for a full investigation.
We appreciate your patience while we look into this matter.
Best wishes,
The CA Auto Finance Team
Excellent customer service
I have called the customer service of CA Auto Finance today due to some questions regarding my agreement and I was connected very quickly to a professional adviser called Khalid, who explained me in detail all about , being italian nationality I was struggling to understand some of terminology and he basically helped me with examples to understand. That's amazing. Great job Khalid.
3 August 2026
Unprompted review
Reply from CA Auto Finance UK
Dear Customer,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help! Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/
the worst experience ever
the worst experience ever. taken money from our account and wont put it back. has disregarded correspondence and confirmation of documents also. rude man on phone with no customer service skills. dont bother they are just krooks!
3 August 2026
Unprompted review
Reply from CA Auto Finance UK
Dear Customer,
We are sorry to hear about your negative experience.
Thank you for making us aware of this situation; we appreciate the opportunity to use your feedback to improve our processes.
I have sent a separate request for your contact details so we can reach out to you directly to resolve this matter.
We look forward to getting this resolved.
Best wishes,
The CA Auto Finance Team
Terrible
Rewriting my review seen as CA auto finance appealed against the last one for naming an extremely unhelpful member of staff. They are fine with a Trust pilot review naming staff if the customer is saying something good but it makes no sense that they would ask for a review to be removed when naming a really unhelpful advisor - I hope the call gets listened to. Terrible service. Inconsistent information from different advisors. £114 of my money still missing since June. CA auto finance will reply to this publicly and say they will look into it and help but they never do reach out. If you have a problem it won't get resolved and you will have to make numerous phone calls and waste a huge amount of time. My issue is still unresolved and I have just given up. Can't wait for this agreement to be paid off.
14 July 2026
Unprompted review
Reply from CA Auto Finance UK
Dear Customer,
We are sorry to hear about your negative experience.
Thank you for making us aware of this situation; we appreciate the opportunity to use your feedback to improve our processes.
I have sent a separate request for your contact details so we can reach out to you directly to resolve this matter.
We look forward to getting this resolved.
Best wishes,
The CA Auto Finance Team
Never any issues and great help when i…
Never any issues and great help when i finished contract early
3 August 2026
Reply from CA Auto Finance UK
Dear Customer,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help! Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/
Reply from CA Auto Finance UK
Dear Customer,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help! Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/
The quick response and simple learlyayout of…
The quick response and simple layout of what I needed to know
3 August 2026
Reply from CA Auto Finance UK
Dear Customer,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help! Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/
Reply from CA Auto Finance UK
Dear Customer,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help! Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/
Good all-round
Good communication (email) and quick debit of final payment of agreement. Website/portal very easy to use.
3 August 2026
Reply from CA Auto Finance UK
Dear Customer,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help! Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/
Easy to understand terms and conditions…
Easy to understand terms and conditions quick service
24 July 2026
Reply from CA Auto Finance UK
Dear Customer,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help! Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/
Excellent customer service throughout…
Excellent customer service throughout the agreement term.
31 July 2026
Reply from CA Auto Finance UK
Dear Customer,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help! Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/
Reply from CA Auto Finance UK
Dear Customer,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help! Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/
Reply from CA Auto Finance UK
Dear Customer,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help! Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/
Reply from CA Auto Finance UK
Dear Customer,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help! Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/
accidentally missed payment, helpful staff
When I moved jobs my payment date moved
I unfortunately forgot to update the direct debit with CA auto meaning I missed a payment.
When I called up, the staff I spoke to were really helpful with what I needed to do and waived the late payment fee since it was the first time I had missed the payment and it was a simple mistake.
I spoke with Khalid and another staff member I didn't get the name of.
31 July 2026
Unprompted review
Reply from CA Auto Finance UK
Dear Customer,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future!
Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help! Our Customer Care Team - https://www.caautofinance.co.uk/contact-us/
Very polite and professional team when…
Very polite and professional team when I contacted on 3 occasions Khalid was very helpful and explained everything I had to do very well overall a great company to deal with
30 July 2026
Unprompted review
Reply from CA Auto Finance UK
Dear Customer,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future!
Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help! Our Customer Care Team - https://www.caautofinance.co.uk/contact-us/
Great if you don’t have any issues with…
Great if you don’t have any issues with your vehicle. If you do they won’t help you as they should.
I had to put a claim thru financial ombudsman, had to wait 9 months paying for a car which I didn’t have to be able to get my money back.
15 December 2025
Unprompted review
Reply from CA Auto Finance UK
Dear Customer
We sincerely apologize for the negative experience you have had. Thank you for bringing this situation to our attention.
We have sent a separate request for your contact details so we can reach out directly to resolve this matter as quickly as possible.
We look forward to resolving this for you.
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