I spoke to a gentleman today called Vish. I found him extremely helpful and the advice provided was good and informative. I was very happy with the result due to his help and also less stressed aft... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had no problems with collecting monthly payments always had a yearly Invoice of payments and what interest there was Paid loan off around 8 months early with no problems saving myself a good amoun... See more
Company replied
When I realised that I wanted to keep my car, I rang CA Auto and you help with advice and reassurance. I rang when advised , talked through what I wanted and within 2 days my finance was checked and... See more
Company replied
Very easy to set up agreement, helpful with adjusting payment date, fair price and interest. Also very fair final market value for the car. Purchased mine at the end of the agreement, however if finan... See more
Company replied
Company details
About CA Auto Finance UK
Written by the company
Who we are
CA Auto Finance is a specialist provider of vehicle finance, rental and insurance products. With operations in 19 countries and nearly 100 years of experience in auto financing. We offer a wide range of market-leading solutions across a variety of vehicle types. We combine a century of experience and success with the strength and driving vision of the Crédit Agricole Consumer Finance Group.
Our financing solutions cover an increasingly wide range of vehicles, including automotive brands, motorcycles, and e-bikes, light and heavy commercial vehicles, and leisure vehicles such as motorhomes and caravans. We have over 25 years of experience working and providing financial solutions to some of the world’s biggest manufacturers including -
Contact info
250 Bath Road, SL1 4DX, Berkshire, United Kingdom
- www.ca-autofinance.co.uk
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from CA Auto Finance UK
Thank you very much for taking the time to leave such a positive review.
It is always rewarding to hear that we successfully provided the best possible service.
We look forward to the opportunity of working with you again in the future.
Should you have any queries at all, please do not hesitate to get in touch with our team via the link below, and we will be happy to assist you.
Our Customer Care Team: https://www.caautofinance.co.uk/contact-us/
Good Service
Really helpful staff on the phone explained everything needed and what to do with the process.
4 August 2026
Reply from CA Auto Finance UK
Thank you very much for taking the time to leave such a positive review.
It is always rewarding to hear that we successfully provided the best possible service.
We look forward to the opportunity of working with you again in the future.
Should you have any queries at all, please do not hesitate to get in touch with our team via the link below, and we will be happy to assist you.
Our Customer Care Team: https://www.caautofinance.co.uk/contact-us/
Seamless ...each step explained.
8 August 2026
Reply from CA Auto Finance UK
Thank you very much for taking the time to leave such a positive review.
It is always rewarding to hear that we successfully provided the best possible service.
We look forward to the opportunity of working with you again in the future.
Should you have any queries at all, please do not hesitate to get in touch with our team via the link below, and we will be happy to assist you.
Our Customer Care Team: https://www.caautofinance.co.uk/contact-us/
Reply from CA Auto Finance UK
Thank you very much for taking the time to leave such a positive review.
It is always rewarding to hear that we successfully provided the best possible service.
We look forward to the opportunity of working with you again in the future.
Should you have any queries at all, please do not hesitate to get in touch with our team via the link below, and we will be happy to assist you.
Our Customer Care Team: https://www.caautofinance.co.uk/contact-us/
Called for a settlement figure
Called for a settlement figure. Call answered quickly, no queuing! Gentleman found my account quickly and after some security questions told me amount outstanding and process for clearing the outstanding balance.
Always receive a yearly statement! No hassle with this company.
17 August 2026
Reply from CA Auto Finance UK
Thank you very much for taking the time to leave such a positive review.
It is always rewarding to hear that we successfully provided the best possible service.
We look forward to the opportunity of working with you again in the future.
Should you have any queries at all, please do not hesitate to get in touch with our team via the link below, and we will be happy to assist you.
Our Customer Care Team: https://www.caautofinance.co.uk/contact-us/
Good customer service & clear…
Good customer service & clear instructions when required.
18 August 2026
Reply from CA Auto Finance UK
Thank you very much for taking the time to leave such a positive review.
It is always rewarding to hear that we successfully provided the best possible service.
We look forward to the opportunity of working with you again in the future.
Should you have any queries at all, please do not hesitate to get in touch with our team via the link below, and we will be happy to assist you.
Our Customer Care Team: https://www.caautofinance.co.uk/contact-us/
Above and Beyond
Spoke to Khalid at CA Auto Finance U.K. this morning and found him to be helpful, knowledgeable and informative. Khalid sorted everything for me. Would recommend this firm to family and friends. Thank you so much.
17 August 2026
Unprompted review
Reply from CA Auto Finance UK
Thank you very much for taking the time to leave such a positive review.
It is always rewarding to hear that we successfully provided the best possible service.
We look forward to the opportunity of working with you again in the future.
Should you have any queries at all, please do not hesitate to get in touch with our team via the link below, and we will be happy to assist you.
Our Customer Care Team: https://www.caautofinance.co.uk/contact-us/
“Finance provider” when it suits them, manufacturer’s messenger when it doesn’t.
Disappointing experience with CA Auto Finance, particularly when you consider the responsibilities you would expect a finance provider to take seriously.
I raised a detailed complaint about an ongoing issue with my vehicle. Unfortunately, their final response managed to miss important information I had provided and largely repeated the manufacturer’s position back to me.
There was no meaningful discussion, no attempt to clarify the concerns with me and seemingly very little interest in asking for further information before reaching a conclusion.
You might reasonably expect the company financing your vehicle to properly investigate a problem and offer some support, rather than simply accepting the manufacturer’s explanation and sending a generic response.
Apparently expecting someone to actually speak to the customer and understand the issue before deciding the outcome was asking a little too much.
Very disappointing, and certainly not the level of support I expected from a regulated finance provider.
1 September 2025
Unprompted review
Reply from CA Auto Finance UK
Dear Customer
We sincerely apologize for the negative experience you have had.
Thank you for bringing this situation to our attention.
We have sent a separate request for your contact details so we can reach out directly to resolve this matter as quickly as possible.
We look forward to resolving this for you.
Was a challenge to get the re-finance…
Was a challenge to get the re-finance sorted, initial enquiry resulted in 3 emails and one letter for a settlement figure, then an email warning that if I settle early then it could effect my credit rating and finally informing me they would take £16k from my bank automatically if the car was not returned by 3rd Sept 26. It took several calls to resolve but a couple of their guys sorted it out intelligently & professionally.
4 August 2026
Reply from CA Auto Finance UK
Dear Customer
We sincerely apologize for the negative experience you have had.
Your feedback is vital to our process improvements. To ensure this is addressed correctly, I have passed your details to the appropriate team for a full investigation.
Thank you for bringing this situation to our attention.
Really impressed with CA Auto Finance…
Really impressed with CA Auto Finance UK and the service from Khalid today. He was polite, patient, and explained everything clearly. It made the experience easy and stress‑free. Thanks so much for your help!
13 August 2026
Unprompted review
Reply from CA Auto Finance UK
Dear Customer,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help! Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/
Khalid was fantastic
Khalid was fantastic, was really efficient and got me my settlement virtually instantly. Thanks!
13 August 2026
Unprompted review
Reply from CA Auto Finance UK
Dear Customer,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help! Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/
Ganeev was extremely helpful on my call…
Ganeev was extremely helpful on my call today. Helped me with my settlement and called me back to confirm everything was sorted out. Was so helpful, excellent customer service!:)
13 August 2026
Unprompted review
Reply from CA Auto Finance UK
Dear Customer,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help! Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/
Ganeev was great!
Ganeev was really helpful and friendly. He sorted my issue very quickly.
12 August 2026
Unprompted review
Reply from CA Auto Finance UK
Dear Customer,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help! Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/
Ganeev was very helpful
Ganeev was very professional and helpful in confirming the status of my agreement plan. He also corrected an error in my address to ensure my details were correct.
12 August 2026
Unprompted review
Reply from CA Auto Finance UK
Dear Customer,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help! Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/
Reply from CA Auto Finance UK
Dear Customer,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help! Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/
When I realised that I wanted to keep…
When I realised that I wanted to keep my car, I rang CA Auto and you help with advice and reassurance. I rang when advised , talked through what I wanted and within 2 days my finance was checked and completed, even filling out the paperwork was a breeze. Highly recommended
1 August 2026
Reply from CA Auto Finance UK
Dear Customer,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help! Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/
A very good company to deal with
10 August 2026
Reply from CA Auto Finance UK
Dear Customer,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help! Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/
Reply from CA Auto Finance UK
Dear Customer,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help! Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/
Very easy to do what I wanted
7 August 2026
Reply from CA Auto Finance UK
Dear Customer,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help! Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/
Quick response thank you
10 August 2026
Reply from CA Auto Finance UK
Dear Customer,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help! Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/
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