Excellent customer experience. I bought a returned espresso machine with as stated minor scratches and stains. The product arrived in actually near perfect condition as If purchased new, and better th... See more
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I bought a combo keyboard and touch pad for my iPad. It arrived in a day but there was other issues with it than stated on the site. I contacted BVA, send pictures to show the problem and after 1 day... See more
Horrible and stressful non-service. I finally lost close to 3000 euros on a purchase of a Porsche which turns out to break down after 10 minutes driving. Also the paperwork was not in order (they clai... See more
I purchased a Japanese sword but received something quite different from the advertised item. I sent several emails but no reaction except for a first useless standard reply. How can you be so popu... See more
Company details
Information provided by various external sources
Als grootste veilinghuis van Europa valt er bij BVA Auctions altijd wat te bieden. In opdracht van diverse partijen veilen we onder andere bedrijfsgoederen, vastgoed en nieuwe producten. Dat zijn niet alleen faillissementsveilingen, maar ook veilingen vanuit overstock. Elke maand plaatsen we op onze site meer dan 140.000 producten, ook wel ‘kavels’ in veilingtermen. Wij doen elke dag ons best om jou te verrassen met bijzondere producten tegen een lage prijs. Via onze Contact & Vragen pagina kunt u uw vraag of klacht aan ons communiceren: https://support.bva-auctions.com/hc/nl.
Contact info
Kryptonweg 8, 3812 RZ, Amersfoort, Netherlands
- https://support.bva-auctions.com/hc/nl
- https://support.bva-auctions.com/hc/nl
- www.bva-auctions.com
3.0
Average
8K reviews
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Fantastic app for great deal,I like it.
2 May 2022
Reply from BVA Auctions
Dear Ahmed,
Super thanks for the 5-star review, nice to hear that you are enthusiastic about BVA-Auctions. Hopefully we may see you back often at our upcoming auctions!
Best regards,
Linde BVA Auctions
Reply from BVA Auctions
Dear,
Thank you very much for your 5-star review! Very nice to see that you are so satisfied with BVA. We look forward to seeing you in our future auctions!
Kind regards,
Quirin-BVA Auctions
Reply from BVA Auctions
Dear Henry,
Thank you for your 5 star rating!
It's great that you are satisfied with BVA Auctions. We hope to see you again soon at our auctions!
Yours sincerely,
Thibaut - BVA Auctions
Heel correct
13 April 2022
Reply from BVA Auctions
Beste Tim,
Bedankt voor jouw 4 sterren beoordeling!
Wat fijn dat je tevreden bent over BVA Auctions. We hopen je snel weer terug te zien bij onze veilingen!
Met vriendelijke groet,
Thibaut - BVA Auctions
I would to express my appreciation in…
I would to express my appreciation in BCA and their worry for me during a difficult time.. And one name to mention is desmond thank you.
16 March 2022
Unprompted review
Reply from BVA Auctions
Dear Lynette,
Thank you for your 5 star review!
We hope to see you soon at our upcoming auctions.
With kind regards,
Thibaut - BVA auctions
PLEASE AVOID PURCHASING CARS ON THIS…
PLEASE AVOID PURCHASING CARS ON THIS PORTAL!
I bought two cars for a trial. In the first one, it turned out that the gearbox is noisy and should be replaced, and in the second, the engine is overheated. The portal service does not respond to any complaints. In addition, MEGA high sales commission.
10 March 2022
Unprompted review
Reply from BVA Auctions
Dear Tony,
We are sorry to hear that you are dissatisfied with the purchase of your vehicles. Because the cars in this auction are sold without warranty, we advise you to personally inspect the cars on the viewing days. If you have not viewed the cars on the viewing day, you have taken a risk yourself and this falls under your own responsibility. In addition, you can expect maintenance with a used car. Unfortunately we can't do anything for you.
Yours sincerely,
Thibaut - BVA Auctions
Mijne kleine zit op mijne laptop
Mijne kleine zit op mijne laptop. Hij ziet een fiets en zegt, papa die heb ik gekocht.
Hoe geraak ik daar vanaf? 1 zijn maat niet. Two no prilimary check on age, rrn, or pin code
Who did what ? He was on my account. He ordered a bike of 1.3k euro ...
No no no ....
Andy
10 February 2022
Unprompted review
Reply from BVA Auctions
Beste Andy,
Bedankt voor je review maar wat jammer dat je niet zo tevreden bent.
Kan je hierover contact opnemen met onze klantenservice?
Je vind onze chat terug via de contactpagina op onze website. https://service.bva-auctions.com/nl
Met vriendelijke groet,
Petra - BVA auctions
Product was more damaged than it showed on photograph
I bought a rug with 'some' stains on it. On the picture it seemed like the stains were quite clustered, but they were all over the rug. I decided not to accept the product and this was handled nicely by BVA.
During the time I was there several other people got the wrong item and chose to return that as well. Out of 10-15 people there were at least 2 with wrong products.
For me travelling to the pickup center and back took a few hours. Sadly this time was wasted. Had the product photos been more clear it would have saved everyone time and money.
With BVA, you don't pay a lot of money, but you might pay with (wasted) time.
I'm still glad that their products don't go to waste though.
6 January 2022
Unprompted review
Reply from BVA Auctions
Dear Bartjan,
I am sorry to hear to you were not satisfied with your purchase.
We do our best to photograph the lots and give them the proper description. To avoid disappointment however, I advise you go to the viewing days. At a viewing day you can inspect the lots yourself before bidding and then find out if it is to your liking.
With kind regards,
Thibaut - BVA auctions
Auction cancelled after 4 days with no clear reason
I won an auction for an armchair and I paid the amount. A few days later, I received an email that says seller is preparing my item for shipment. Then one day later, i got another email from BVA that says the auction I won was cancelled due to a problem in seller's side. The amount will be returned but overall i have a bad user experience. It seems the system is not reliable and does not care about the customer.
21 December 2021
Unprompted review
Reply from BVA Auctions
Dear Sir/Madam,
Thank you for your message and what unfortunate to hear. In this case the seller contacted us to let us know that they had a unexpected stock difference. I'm sorry that this happened to you but the seller would have wanted to deliver the lot if it was possible.
Kind regards,
Kirsten - BVA Auctions
Lots from bankruptcy, cannot be delivered.
I won 3 lots, and paid them immediate. After two weeks goods were not shipped. According to BVA, Seller was not delivering. I got money back, but I want my goods to be delivered. Apparently BVA sells products that cannot be delivered. Very poor performance. I would hesitate to bid because you don't know if you will get the goods delivered.
Update after reply from BVA:
It get's even worse. BVA auction is not able to deliver goods from lots that are being sold from a bankruptcy. Why do you offer them in the first place.
My advise do not buy anything through BVA because they are not reliable.
8 December 2021
Unprompted review
Reply from BVA Auctions
Dear Bas,
My apologies that your lots can not be send to you. If a lot cannot be delivered, delivery is always obligatory. However, your lots come from a bankruptcy and unfortunately there are really no alternatives that we can offer. If we could have solved it for you, we would have. The only solution that we can give you, is to refund your money.
I can imagine that this is not the answer you like, but unfortunately we can not do anything else for you.
With kind regards,
Thibaut - BVA Auctions
Very bad customer experience and…
Very bad customer experience and service.
They used to have an email and a telephone number. It is understandable to transition to a new system but this has been consistently repeated across a lot of customers. The chat operator is active but just left the customer in the blank... Apparently it is not just me.
You might survive this in a short time but in the long run, your brand image is ruined.
My lot number is 58516-127.
7 December 2021
Unprompted review
Reply from BVA Auctions
Dear Frederik,
How unfortunate to hear that this happened to you! I checked in my system, and we have contacted the seller to find out where your lot is. You'll probably hear more about this today/tomorrow.
My apologies for the inconvenience.
Kind regards,
Kirsten - BVA Auctions
I purchased a metal kitchen trolly
I purchased a metal kitchen trolly. I received a wooden table. I used chat to explain problem and uploaded photographs. No response received. I requested return of product via return link at website. I could return product but would have to pay costs myself. Very expensive for a heavy table, thus, I did not do it. Generally, service is not good. Products are often damaged or not what you ordered and in many occassions you can purchase the same product from a shop with guarantee at a lower price.
2 December 2021
Unprompted review
Reply from BVA Auctions
Dear Glenn,
Annoying to hear that you did not get to receive the right lot. I see that you emailed us, and that a colleague of mine responded on November 21 asking if you could forward evidence. As we have not received a response we have not been able to process the complaint further. I would ask you to respond to this email as soon as possible.
Kind regards,
Linde-BVA Auctions
Customerservice is nonexistent
Customerservice is nonexistent.
I won a lot, but couldn't arrange transport as specifications were not clear. Despite inquiring several times I never received specs. The lot can't be picked up, so I tried contacting via phone, mail, chat to discuss different options (eg giving specs, re-auctioning, refund) and finding a solution. Trying on a daily basis through all channels to contact customer support. So far only an apology for delayed response (but no specs or answer to my question), a notification that I should pick up the lot (duh) and a mail stating that this lot is not elegible for refund (just one option that I suggested). Been on it for 4 weeks now.
Update: Interesting to see that I get a very quick response on the negative review I posted 3 hours ago.
In the time spent on writing that response you could have picked up the phone and answered my questions.
25 November 2021
Unprompted review
Reply from BVA Auctions
Dear Madelon,
In a pick-up auction we try our best to state everything as clearly as possible. It may happen that we do not have the information or cannot find it out for you in time. In that case, we assume that you have done your own research (google is your best friend) and therefore know what you are buying and what the possible dimensions might be (estimated or actual).
When I search via Google for an acoustic ring chair, I come across several articles that are fairly similar to the chair on offer at BVA. This would also have enabled you to find out what the estimated dimensions could have been before you placed your bid and not afterwards when you have to come and collect your lot.
We have switched to a digital service, which means that we only communicate via chat.
I will ask the seller if it is still possible to collect the chair and when.
You will then receive a message from us by e-mail.
Kind regards,
Ester
BVA-Auctions
Coupon office
Coupon office. It did not work. Can not phone bva, mails are not replied to. I feel scammed.
Your "chat" is only reachable during my worktime, when i am not available. Why does BVA not react on mails and do the not have a phonenumber to call? Will they next say i should have been faster and mails were not received?
The phonenumber stated in the mail did not work, by mail they said i should call, i notified bva after that i want to recall my purchase due to the fact it does not work, also i postponed any further purchase and if not resolved requested to end my account. No reaction at all.....
21 November 2021
Unprompted review
Reply from BVA Auctions
Dear customer,
Thank you for your review and what a pity to read that your lot doesn't work! In some cases, we mention the contact details of the helpdesk in the mail you receive from us. If this information is not in the mail, the complaint will be dealt with by us. I can recommend you to contact us via the livechat on our webpage.
Kind regards,
Maurits - BVA Auctions
misleidende advertenties het is poolse…
misleidende advertenties het is poolse prul wat jullie verkopen
19 October 2021
Reply from BVA Auctions
Beste meneer/mevrouw van Veen,
Wat jammer om te lezen dat dit is gebeurd. Als je ons benaderd via de mail/livechat dan kan mijn collega met je meekijken naar een eventuele oplossing.
Met vriendelijke groet,
Kirsten - BVA Auctions
Problème pays de livraison
Hello,
after signing up, I won an auction where it was marked "home delivery" however when I want to pay, my country of delivery is not in the list (France) ...
how to do ?
24 September 2021
Unprompted review
Reply from BVA Auctions
Hi Pierre,
Some auctions are only delivered in the Netherlands or Belgium. This is also stated in the auction conditions.
If you have a Dutch or Belgian address and enter it as an alternative delivery address during the payment process, you can simply pay.
As a tip I can recommend Auction logistics, they receive your lot and can deliver it to you.
Kind regards,
Ester
BVA-Auctions
Reply from BVA Auctions
Dear,
Thank you very much for your positive review! I look forward to seeing you again in future auctions.
Good luck with your bidding!
Quirine- BVA auctions
Always trustable, helpful and solution oriented customer service.
Always trustable, helpful and solution oriented customer service. They always helped me. I love them.
I have only one problem with car auction. Although, I won two lots, I am not awarded, sellers also have some risks but not only buyers.
To sum up, they have great service. I love them , thnaks
15 July 2021
Reply from BVA Auctions
Dear Goktug,
Thank you very much for your 5-star review! It's great to see you're so satisfied with BVA and our customer service. See you in our future auctions!
Best regards,
Maurice - BVA Auctionss
Reply from BVA Auctions
Beste Andries,
Heel erg bedankt voor jouw positieve review. Wanneer je nog tips voor ons hebt om onze service nog beter te maken horen wij deze graag. Hopelijk zien we je snel weer terug!
Met vriendelijke groeten,
Linde-BVA Auctions
Solar batterys tip
9 July 2021
Reply from BVA Auctions
Beste Jonathan,
Hartelijk dank voor je 5-sterren beoordeling! Heel fijn om te zien dat je zo tevreden bent met BVA en graag tot ziens in onze toekomstige veilingen!
Met vriendelijke groet,
Maurits - BVA Auctions
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